DML Reviews

Name: DML
Address: Denim Merchants (UK) Ltd, Boatshed 5.02, 24 Exchange Quay, Salford, Manchester
Rating: 4.79

4.8 Rating 370 Reviews

95 %

of reviewers recommend DML

4.8

Based on 370 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About DML:

We've quickly established ourselves as one of the leading names in contemporary trend-lead men's denim. At DML we pride ourselves on providing signature fits, fabrications and confidence to the consumer. We've cemented ourselves as industry leaders in developing ecological manufacturing processes as well as embracing new production technologies that make our denim a cut above the competition.

Visit Website

Phone:

01618646035

Email:

customerservice@dmljeans.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality but the size is bigger than the previous pair I bought in store. I am now going to have to return them and reorder a smaller size. I think the sizes should be consistent but clearly they are not.”

Helpful Report

Hi Patrick, Thank you for your feedback. I’m glad to hear you appreciated the quality of your purchase, but I’m sorry to learn that the sizing was not as expected. We strive for consistency, so I understand how frustrating it can be when items differ in size. I believe that one of our colleagues has been in touch with you on e-mail to discuss the issue and to rectify this for you. If you have any further concerns or need assistance with your return, please don’t hesitate to reach out. Wishing you a great day! Thanks, Monika

“The item quality was good and it was delivered as arranged but the item delivered was a Zip Hoodie and not the Pullover Hoodie that I ordered. However as I liked it I decided to keep it anyway but I feel you need to know and look into why it has happened”

Helpful Report

Hi Ray I am sorry to hear that you have received the incorrect item on your order. Unfortunately we could not rectify the issue for you as we did not receive any correspondence from you regarding the issue. We would have made sure that the item was replaced for you straight away. Please note that I will discuss this issue with our warehouse and dispatch team today to make sure that all items are thoroughly checked before being dispatched. I am sorry for any inconvenience that this may have caused you and I hope this won't affect you visiting our online store again soon. If you wish to discuss this further please contact me directly on customerservice@dmljeans.co.uk Have a lovely day. Thanks Gareth

“The Canon Crew Neck T-Shirt I purchased was very poorly made and did not fit because it was too small.”

Helpful Report

“Ordering online fails to make clear that expensive delivery charges and import fees will also need to be paid if you are outside the UK (Ireland in my case). Order total €35 Delivery€17 Import fees €16 Needless to say I will unlikely use them again.”

Helpful Report

Hi Peter I am sorry to hear that you are disappointed with the charges and delivery fees on your order. We do clearly state in our delivery terms that we do not charge VAT on goods shipped outside of the UK and that import charges may be levied by your countries customs import revenues department. The delivery charge is clearly stated on the order to review before confirming your payment. I have attached a link below to our delivery and returns terms and conditions for your reference if you would like to discuss this further please feel free to e-mail me directly on - customerservice@dmljeans.co.uk DELIVERY & RETURNS https://www.dmljeans.co.uk/pages/delivery-returns Thank you DML CUSTOMER SERVICE TEAM

“I really like DML jeans as they fit me well, look stylish and are good value. Slightly disappointed this time as bought midnight blue expecting a truly dark blue. However the blue was neither that dark nor uniform, and indeed lighter than dark wash. Still perfectly acceptable but just not quite what I had expected.”

Helpful Report

“Took a long time to get here. Should have been same size but one was smaller than the luckily one fitted my husband, the recipient the other fitted me”

Helpful Report

Thanks for your feedback Marie - We are sorry that your item took so long to arrive, we did dispatch the order same day as it was placed, but unfortunately we are reliant on Royal Mail delivering in a reasonable time frame. We are also sorry to hear about the sizing issues on one of our products, please could you let us know which style you have issue with and we can look into this further for you. Thanks DML customer service team

DML is rated 4.8 based on 370 reviews