DIY E Liquids Reviews

Name: DIY E Liquids
Rating: 4.09

4.1 Rating 1,640 Reviews

75 %

of reviewers recommend DIY E Liquids

4.1

Based on 1,640 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

DIY E Liquids 5 star review on 26th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never turned up”

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Posted 6 months ago

“The quality has gone downhill”

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Posted 6 months ago

“Terrible service sent parcel out later than what the website says and used excuses also sent out the wrong item”

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Posted 6 months ago

“Sold me fakes”

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Posted 6 months ago

“Very bad won't order again”

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Posted 7 months ago

“I paid for a endura t22 pro but was sent a out dated t22 e model and have still not been replied to about this issue! Customer service is a joke.”

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Posted 7 months ago

“I placed my order but didn’t receive it as they did not have it in stock their website said they were in stock. I have tried to get my money refunded but without success so far ! Called them and messaged them three times… still no refund. I would never use them again! Taking my money for something they do not have.”

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Posted 7 months ago

“didn’t receive what i ordered”

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Posted 7 months ago

“I sent 2 back3 weeks ago because they didn't taste right and heard anything back”

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Posted 7 months ago

“Wouldn’t know what to write was I still haven’t received my items!!!”

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Posted 8 months ago

“Bought a vape was told it was dispatched then to be told they had cancelled the order, got in contact with customer services still haven't heard back.”

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Posted 8 months ago

“I was missing one vape out of my order and email you but haven't come back to me”

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Posted 8 months ago

“7 working days and still no delivery. 3 working days and no reply to x2 messages. Took my payment quick enough then nothing. Really disappointed.”

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Posted 8 months ago

“My opinion doesn't matter at all but since you asked - I emailed you twice, maybe 3 times about 2 weeks ago or more. I received my items, came across a couple of problems with 3 elux mini 11's with photographic proof of all of those problems. I made it VERY clear i didn't want replacements, i was providing customer feedback only and was not looking for any reimbursement. It seemed odd that there were 3 faulty ones in one box of 10........ I provided the barcode too and im pretty disappointed in NO reply, just zero customer service at all. Really disappointed because the Elux Mini II is a great and improved version of the original.”

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Posted 8 months ago

“Disappointed. Sent email to them as the parcel was damaged and came in a plastic bag and one of the vapes were missing. No response offer of refund or replacement or what to do”

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Posted 8 months ago

“Been buying here for a year. Delivery takes 6 days with the occasional delivery within 4 days. The last twice they haven’t had the flavours in stock so sent all one flavour. Meanwhile a friend with the same vape was getting next day delivery and exactly what she ordered the next day. So afraid I’ve now jumped ship for a better service.”

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Posted 8 months ago

“Order wasn't received”

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Posted 8 months ago

“Not gotten my package yet and what sort of review do I give when my package not here yet 🤷🏻‍♂️”

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Posted 8 months ago

“Being forced to prove my identity to a company I do not know or trust leaves a bitter taste in the mouths of most people. To then also have your order delayed due to the lack of verification but to only receive an email amid the barrage of emails regarding the order and account creation is just unacceptable. I placed my order over a week ago and no one followed up to check if there was a verification issue or to refund my purchase due to the lack of it, you simply took the money and looked the other way - likely due to this in large being an automated process but it does not change the fact that I placed an order, did not receive communication from anyone stating it will not be delivered and to also then have an email with a royal mail tracking number just completely confuses the situation and has led to my experience with you being less than favourable. I was only able to find out there was an issue by speaking with a representative that was very friendly and helpful but unfortunately, my experience had already been tarnished. For this reason, I am leaving a 1-star review and will not be ordering in the future.”

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Posted 8 months ago

“Ordered some elux 3500 puff vapes and they sent the no Nic ones when i very much selected the nicotine option. Not happy at all”

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Posted 8 months ago

DIY E Liquids is rated 4.1 based on 1,640 reviews