DIY E Liquids Reviews

Name: DIY E Liquids
Rating: 4.09

4.1 Rating 1,640 Reviews

75 %

of reviewers recommend DIY E Liquids

4.1

Based on 1,640 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

DIY E Liquids 5 star review on 26th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not received parcel.”

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Posted 6 months ago

“Loved what I got and very happy with them but there was 2 that didn't work”

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Posted 7 months ago

“Not fault of yours im sure but the last package I received was damaged in transit and missing items”

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Posted 7 months ago

“Faulty vapes and no response to emails”

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Posted 7 months ago

“Products and prices are great, had a few dodgy vapes but they have been sorted. Only thing that lets them down is customer service, need to send 10+ emails to get one response.”

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Posted 8 months ago

“My order wasn’t dispatched same day as advised and it took 1 week to arrive after chasing. I sent an email but my issues was not addressed.”

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Posted 8 months ago

“i’ve always loved this site. But I recently bought three Elux vapes off their site, when they arrived they were all no nicotine. I went to the website to check if it disclosed this, and it did NOT. Nowhere on the website did it say they were no nicotine apart from in the image where if you zoom right in you can see a little “0mg”. Feels like a bit of a scam.”

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Posted 8 months ago

“What I ordered I did not receive. 2 of the vape were substituted for something I did not order.”

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Posted 8 months ago

“Good service but I had a vape turn up , out the packet was empty. I have since emailed about replacement and nothing back”

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Posted 8 months ago

“3/4 items as ordered and delivered on time. No response from customer services about the incorrect item.”

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Posted 8 months ago

“100ml bottles of concentrate majority of the time are out of stock.”

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Posted 8 months ago

“Ordered 10 bottles of professor twisted pineapple came in box with no packaging and some of the bottles had leaked”

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Posted 9 months ago

“Received order however couple items faulty ..”

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Posted 9 months ago

“No customer service”

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Posted 9 months ago

“Waiting for response”

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Posted 9 months ago

“I received a msg the liquid I wanted was out of stock then received a msg it had been dispatched. I msg'd to ask what was happening got a reply saying I would get a refund still waiting for the refund. I have ordered loads of times and this is the first time I have been let down”

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Posted 9 months ago

“Had 4 had to throw 2 away as would not switch off was lit up constantly and hot”

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Posted 9 months ago

“Normally quite goid, but have recieved a few vapes which are either empty or had approx 100 puffs, should be 600??. I am currently awaiting a refund as paid for 11 but only recieved 9. Your paperwork said 11. Informed you of this 2nd June and have sent 3 emails trying to find out why i have not be refunded yet... so not completely happy with the service.”

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Posted 10 months ago

“The website and products are good however you need a number for customer service on there, I’ve paid for next day delivery 3 times and got the packages 3 Days later and emailed you and never chit any response, I use the company a lot but am now considering alternative sites”

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Posted 10 months ago

“My vapes arrived however 1 was broken. Emailed and no one’s bothered to reply yet.”

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Posted 10 months ago

DIY E Liquids is rated 4.1 based on 1,640 reviews