“
I was very disappointed when the rug I bought, described as 100% cotton chenille, turned out to be polyester. It also arrived with a return letter from another customer, returned for the same reason and with dirty marks underneath. After quite a bit of too and fro I have however returned the rug and been issued with a refund. Communication was quick and I note that the web description has now been changed.
”
posted 1 month ago
- Christina Graydon
“
Unfortunately, they used brown tape to secure the bubble wrap, which led CP Lighting to refuse a £1500 refund because of this.
”
posted 2 months ago
- Emanuela
“
Your policy for taking money out of a customer’s refund to pay for YOUR returns to YOUR supplier is day light robbery, I would never deal with your company again.
”
posted 1 year ago
- Anne Grundy
“
Received wrong item. My husband had unpacked and arranged it as a surprise unaware it was incorrect. Cp Lighting didn't offer a refund or voucher off next purchase
”
posted 1 year ago
- Angela Gardner
“
I ordered 6 items..I was told there was only 3 in stock which was Absolutely fine. I received the items but I'm still waiting for my refund for the other 3?
”
posted 2 years ago
- Antonia Kennedy
“
I bought three Laura Ashley pendants and all had manufacturing defects. Sending emails with photos attached, still waiting for reply regarding returning the items and refund. Very disappointed of how CP Lighting dealt with the situation. I do not recommend CP Lightning
”
posted 2 years ago
- Ovidiu Sava
“
Had to wait >1week for a refund.
”
posted 2 years ago
- Isabelle Newman-Cooper
