Chestnut Mill Limited Reviews

Name: Chestnut Mill Limited
Rating: 4.73

4.7 Rating 1,359 Reviews

93 %

of reviewers recommend Chestnut Mill Limited

About Chestnut Mill Limited:

A UK based independent and family-run store
Offering top brand quality products at competitive prices. We take pride in providing an efficient, friendly service with clear straightforward advice when needed.

We offer a wide range, with over 6000 products in stock and ready to be despatched to you on an Express Delivery service. We are a pet and equestrian superstore, farm and small holdings supplier, wildlife supplies specialist, and online garden centre.

Visit Website

Phone:

01256578011

Email:

info@chestnutmill.co.uk

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Chestnut Mill Limited 5 star review on 27th September 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price and fast delivery.”

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Posted 1 year ago

“Brilliant customer service changed my order straight away and stock st hippolyt the best feed I've tried highly recommended xx”

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Posted 1 year ago

“We ordered a summer house unfortunately the felt on the roof was ripping when we was putting it on got in touch with chestnut mill straight away they sent us new felt excellent service and very pleased with summer house”

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Posted 1 year ago

“Very happy with my tall, narrow log store. Easy to assemble. Good quality, good value.”

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Posted 1 year ago

“Great log store Would recommend this company Delivery was good”

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Posted 1 year ago

“Unfortunately the log store did not have any pre drilled holes which would have been preferable.”

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Posted 1 year ago

“We ordered a birdhouse that was promptly delivered, but unfortunately the wrong one had been shipped. Victoria at Chestnut Mill immediately organized for a replacement to be shipped that is exactly as advertised and with which we are very happy. You can really judge a company by how they resolve problems. Highly recommended”

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Posted 1 year ago

“Great service but one off product issue”

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Posted 1 year ago

“Johnson and Jeff Black Sunflower Seeds. Great Price from Chestnut Mill and received very quickly. Blue Tits approve as well!”

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Posted 1 year ago

“Good day, Gardeners ! As I received my order quickly and exactly, now I had seeded in it my paprikas, aubergeens and parsleys. All are feeling well ! I had choosed Your company among 6 sellers. And it was right decision ! Thank You. Success to You in 2024 ! OLGA”

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Posted 1 year ago

“I am hugely grateful to Chestnut Mill. They went above and beyond to help me with some animal feed. I had already been let down by another company. They got it delivered by the supplier so that I would have it as soon as possible.”

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Posted 1 year ago

“Easy to use website, straightforward ordering and delivery as described”

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Posted 1 year ago

“Delighted with item purchased and very impressed with speedy delivery. Thank you.”

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Posted 1 year ago

“I am very very happy with the purchase of my new 4 x 6 double door shed ! It is very well made and comes with everything you need to build it yourself. It is a brilliant little garden shed and for the money up to other brands it is a palace. Overall I would recommend this product to everyone looking for a shed of this type. It only takes a few hour to put together and is perfect for my needs. Thank you very much.”

Chestnut Mill Limited 5 star review on 2nd January 2024

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Posted 1 year ago

“We are very pleased with the shed for also the delivery man”

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Posted 1 year ago

“Brilliant service.”

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Posted 1 year ago

“The delivery was on time - so important as we were ill before Christmas and had to order everything online - and the product (gardening gloves) exactly as described. A bonus was the free delivery on a product that was cheaper than in other places.”

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Posted 1 year ago

“I still have not received my item and ordered over 3 weeks ago. When I phoned to inquire I was told that I must have ignored a mail from the manufacturer. I stressed that I had heard nothing. No apology and made to feel like I was in the wrong!”

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Posted 1 year ago

Thank you for your feedback. Please accept my apologies if the person on the phone made you feel that you were in the wrong. It is unfortunately not uncommon for customers to miss their delivery booking e-mail form this manufacturer. We will though of course speak to our colleague about the conversation and implement training to ensure they deal with the situation in a more suitable way so as to not make you feel like this. Customer services is something we take great pride in and would never want out customer's to be made to feel this way. To confirm the delivery could not take place without the delivery being booked directly between yourself and the manufacturer as is outlined on the product details page. We are unable to book these as we do not have access to their system. This can either be done via the e-mail that should be automatically sent or by calling them directly. I believe my colleague gave you their number as you had not got the e-mail. Unfortunately, you contacted us about the delay the day after their offices had closed for the Christmas period and they would not have opened until the 2nd January. So I assume at the time of your writing this review you had been unable to speak to them since speaking to us. We have though not heard from you since so assume the delivery has taken place with no issues now. Please do let us know is this is not the case and we will ensure it is addressed ASAP for you.

Posted 1 year ago

“Very good quality heavy duty and decorative”

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Posted 1 year ago

“Wrong item delivered . Emailed you on 22.12 23 to advise and request that correct item be dispatched or full refund if not available. No response.”

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Posted 1 year ago

Thank you for your feedback. Please accept out most sincere apologies for the picking error. Whilst rare they do sometimes unfortunately happen. Unfortunately you e-mailed us after the offices had closed for the festive period. These working dates were detailed on google and our website in a number of places, apologies if you did not see these, we will review things for next year to ensure our working dates are more visible. I believe you wrote this review during this festive period so we would not have had a chance to respond to the e-mail at this point. We did though respond to your e-mail at 8:06am on the 2nd January (first day back after the festive period) and had a replacement sent out to you the same day on a Next Day service. We also asked you to keep the original item as a good will gesture. I understand that especially around Christmas receiving the wrong item can be very frustrating, however I hope our swift action once able to was enough to convince you of our sincerity in our desire to always provide as high a level of customer service as possible.

Posted 1 year ago

Chestnut Mill Limited is rated 4.7 based on 1,359 reviews