“I requested a price match which was met without issue. The item I received was promptly sent and very well packed - with care. The item itself is of good quality. Overall, excellent experience. I would defo buy again from here. Thanks.”
“Exceptional service. From customer service over the phone when I was making an enquiry, to packing and speed of delivery. It literally arrived the next day! Quality of glassware is amazing and the price is more than reasonable. Thankyou!”
“I was able to find glasses which no other retailer had (and to buy them individually). They arrived beautifully wrapped, so nothing could damage them.”
Dear Judie, thank you for taking the time to share your feedback about Cater Supplies Direct (The Kitchen Box Ltd).
First and foremost, I would like to confirm that we delivered your order within 2 working days of you ordering. This exceeds our normal delivery times of 3 to 5 working days. We were in contact via email several times, and offered our sincere apologies when we had a delay in responding to one of them.
We went above and beyond to locate your parcel, which was indeed delivered to your residence. We contacted your concierge directly, who confirmed that they had your parcel and hadn't given it to you. I believe this shows the personal customer service level that we strive for, that other companies simply do not offer.
At Cater Supplies Direct, we strive to provide exceptional service, and it is disheartening to read your review, which doesn't show the full facts surrounding the situation.
Sincerely, Cater Supplies Direct
