“Initial responsewasappalling - how did they manage to send me the completely wrong item - all the paperwork was correct fortheitem I had ordered, but it was attaached to a totally incorrect item that i had not ordered. Apart from questioning why I was required to provide such photographic evidence, sustomer service response was good, which is why the score has crept up.”
“Still haven’t received them. I was told they were in the PO. They weren’t.
No card left
Then, after ringing the company was told they were 6 miles away at a different PO.
Still waiting for them to arrive!”
“Was disappointed with this spoon spatula, firstly postage was 4 times as much as the spatula so I bought 4, they'd always come in handy. Unfortunately, when my wife used it to stir a cheese sauce she was making the rubber softened, went out of shape and dried misshapen. My problem is I have another 3.”
Hi Stephan,
Thank you so much for your feedback. We really appreciate you taking the time to reach out and let us know your experience.
We apologise for the issue with the spoon spatula. These are not high heat spatula, and shouldn't be used for high temp cooking.
As you now have 3 more that may do the same. If you wish to return these to us, we will be happy to issue a refund for the spatulas.
Many Thanks
The Kitchen Box T/A Cater Supplies Direct
“Very quick and efficient delivery bought for my daughter’s birthday yesterday.. she loved it buy has bad mark on side… hope you can see it file:///var/mobile/Library/SMS/Attachments/dd/13/85CDE1E0-0E1B-42E0-A772-5172DEF750C5/IMG_8209.heic”
“Competitive pricing and order processed swiftly, unfortunately product was poorly protected during transportation and arrived broken. Over to Customer Services”
