“Ordered an aran jumper for my sons 30th birthday.
It arrived earlier than expected and when I gave him the carefully wrapped box,a personalised note fell out, which surprised me. Such care in wrapping.
My son was thrilled, he's been after an Aran jumper for a few years,so he couldn't wait to try it on.
He commented on the smell, but that soon wore off. He's delighted with it, and every time I have seen him since, he's had it on.
I will definitely recommend this company and can see myself buying more.
Thank you
💯 % quality
💯 % service
💯 % care
💯 % satisfaction”
“Sweater arrived in good shape. Feels good on. I have to fold up the sleeves but other than that very comfortable on Colour is gorgeous and I love the feel and knowing I’m wearing something natural”
“We ordered sweaters for family photos and they arrived to us in Michigan so quickly! They are wonderful! Beautifully made, super warm and cozy, and soft!”
“I am really pleased I found Aran Woollen Mills as their service is very good. I ordered two jumpers which arrived very quickly. They were packed in such a way that they felt very special. Love the little details.”
“The sweater I purchased was too small and I couldn't exchange it. It cost me $65.00t to return the item. I learned a lesson. Read the return policy. I will not purchase from you again, unfortunately.”
Thanks for your review Patricia, we have tried reaching out to you but we have not heard back. As a small Irish business, we are conscious of the costs of shipping and are doing everything in our power to try to reduce those costs to our customers where we can. As part of our efforts, we had created flat return rates for the US of $35usd through our return service (as per the information that was sent to you), so it is unfortunate that you were not able to avail of this. If you have any confusion over the information that was sent, please don't hesitate to reach out to us! Customer service is our priority and we have sent along a coupon for your troubles - but please let us know if there is any way we can improve our communications!
Thank you for your review! We do take great pride in the quality of our products and appreciate all support as a small Irish business - our prices are reflective of the labour of love that goes into our designs and the costs of production, though we do appreciate that every penny saved is important these days! In response to this, we have recently launched a loyalty program to help our customers with discounts when ordering with us, and our email subscribers will get access to sales and promotions, which is a great way to be able to get our high quality products at a reduced cost. Hope this helps! :)
“I was obviously impressed with the cardigan I ordered because, although this was my first on-line order with Aran Woollen Mill, I had seen/felt the quality of AWM knitwear in various shops in the past. However, I was extremely impressed by the packaging in which the goods arrived and particularly impressed by the handwritten note which was included. I felt that I was really appreciated as a customer and not just another name on the sales sheet. Well done the AWM Team, I'm sure that you will be receiving further orders from me in due course.”
Thank you very much for your review Derek! We are a small Irish company and do our best to make sure every order goes out with a bit of 'grá' for our customers. :) We thank you very much for your kind review, and we have a loyalty program as well to reward customers who continue to support us - every order means a lot to support all of our team here in the West of Ireland - míle buíochas!
Thanks so much for your review, we greatly appreciate your honesty. The smother-factor is real! :) But Merino is fabulous for a comfortable wear and we're so glad you found our garments cosy but not constricting. We try to design garments that our customers love for years to come - delighted that you are enjoying yours!
