“Sweatre was not what I expected so I returned it. I would not have risked buying it in the first place if I had know that there is a £25 cost to return it!!!!
Most sellers offer free returns, or certainly a lot less than £25.
This needs to be made clear at pont of sale.”
“Hi while your products are great I was let down by your customer services . The order was placed on 15th of January and not delivered till 27 if January v. I tried to ring customer services several times but got no answer . I emailed as well but no reply . This in my opinion is not good customer practice.
Regards
Clare Adams”
“Disappointing! The sweater model is beautiful and warm but unfortunately the knitting is poorly made. After 5 short wears the threads are already loosen and broken in some parts. I will not buy again or recommend it to anyone considering is not really cheap. I have not washed it or break it on anything.”
“I ordered the below item on January 10th. I hoped it would arrive in time for my wife's Birthday on January 21st. However it didn't arrive until Tusday 28th January. I sent three emails. In response to my second email I was told I had already signed it tor it . I had not. I hadn't yet received it. I was disappointed with both the delay of receiving item aswell as poor response to my emails chasing it up.”
“I really wanted to own a real genuine aran woollen jumper. I read up on it and saw Toast talk about it and believed in supporting the heritage of it, so I went for a jumper for my husband and one for myself for Christmas. The £26 tax on top of the purchase was not a nice surpise, but with the first-purchase discount it wasn't an issue. It weight each other out, if you see what I mean. Then I got the jumpers, but the quality especially of my dark blue one with lighter spots was poor; what looked like a badly spun yarn very loosely knitted made the garment look thin. I have to wear something dark underneath it, or it'll show that it's thin. It's too light in weight, so that shows you the "quality;" it's just not there. My husband's one is a little heavier, but I expected the quality of mine to be the same, but both should be better really. I was very disappointed and would've returned them, was it not that I would've lost the £26 and would not be any better for it. I've now worn it twice and notice things quite easily hang in it/attach to it. It's new wool, but not a very high quality with a long fibre therefore, or it wouldn't have done that. So if this is the traditional way to make a typically Irish Aran jumper, then that's my first and last one. Sorry. I'd been really looking forward to owning one, but I feel really badly let down.”
“I love the items, but customer support is awfull. Wanted to send an item back but nobody answered. So I send it back on my own and no answer, no money back. No help.
Very sad.”
“Very disappointed with the after-sales service. I have not received my package one week after the said delivery and still no resolution has been brought to me by the company.”
“Only just opened the parcel we are not convinced this is the jumper l ordered. My recollection is that the one l ordered had a wrap look with a line angled across the front. Strangely l have looked at your online catalogue and cannot find a photo of the jumper l ordered now
Can you explain? Was another item substituted or was l hallucinating?”
Good afternoon! We've not removed any items from our website so it's possible you may have been looking at a different site, but we're happy to help! If you can send us an email with your order number and some further details on what you were seeing, we'd be happy to assist you: https://aranwoollenmills.com/pages/contact
“The discrepancy between the sizes, even of the same model but with a different colour was too much.
Both of the sweaters I ordered (of the same model) were considerably larger than what's indicated on their website. However one of them was much larger than the other, even though it was the same model with just a different colour, and it wasn't just a little bit larger but 4-5 inches larger. Worse is that the arm lengths of this particular sweater were disproportionately larger than the body, as was the arm width.
So while I could adjust the first sweater with a short wash in my washing machine, this second one took me several weeks to get into something I could actually wear, although the end result was not that pretty. I'm surprised nobody at the company actually checks these things, i.e. does quality checks.
Returning a product from outside of Ireland or the UK is not that convenient, for me it was not a realistic option. Safe to say I will not order from Aran Woollen Mills again, the discrepancy is just too much, it's too much of gamble if you order from abroad.”
“Wrong size was ordered and I needed to return. On first attempt, was informed that the size I got was what was ordered. I already knew that. Took 2 more emails to get return info. Not easy with international. $30.00 charge to return. Still no credit on account. Unless you know your size, do not order”
Thank you so very much for taking the time to provide us with your feedback.We truly appreciate it.We certainly understand how difficult it can be for an international return, and we are sorry for the $30 charge imposed to return the items. We can only refund orders when we receive the return parcel and process the item.
We are sorry that we did not meet your expectations or your needs. We value our customers greatly and aim to provide the best service that we possibly can.
“Absolutely delighted with my Aran jumper. When it’s on a lot of people admire it. Prices are very affordable. Delivery great. Got it very soon after ordering. No problem with returning and receiving a refund.”
Thank you very much for your review of Aran Woollen Mills. We are elated to hear that you are absolutely delighted with your Aran jumper and that the prices are very affordable and delivery was great. We appreciate you taking the time to share your feedback with us.
“Gorgeous sweater, I love it. However, it smelt of sheep soooooo much I had to wash it before wearing. It still does after one wash but I guess not so much and I am getting so used to it I don't notice after the first ten minutes. And yeah, I do know what I'm talking about as I have lived on a farm with sheep. It is beautiful and the packaging was excellent, as was the delivery, and I feel mean about mentioning the smell, but you did ask”
Thank you so much, Chrissy, for taking the time to let us know about your experience! We truly appreciate the feedback and are sorry that you had to go though the hassle of washing before wearing. We understand that the original sheep smell may not have been pleasant and we'll take your feedback into consideration going forward. It's great to hear that our delivery was excellent and the packaging was as well.
We appreciate that you're an experienced farm hand and know what you're talking about, and apologize if the smell caused any inconvenience for you. We truly appreciate your feedback. Thank you
