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Swytch Bike Reviews

4.2 Rating 1,272 Reviews
88 %
of reviewers recommend Swytch Bike
Company Reviews Product Reviews
422
 Metrics Info
4.2
Based on 1,272 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 52%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Over A Week
Customer Service
3.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Swytch Bike 4 star review on 4th March 2024
Anonymous
Swytch Bike 5 star review on 4th March 2024
Paul Imbusch
Swytch Bike 4 star review on 4th March 2024
Anonymous
Swytch Bike 4 star review on 4th March 2024
Richard Harris ( Ex Bike Mechanic)
Swytch Bike 4 star review on 4th March 2024
Anonymous
Swytch Bike 5 star review on 4th March 2024
Anonymous
Swytch Bike 4 star review on 4th March 2024
Richard Harris ( Ex Bike Mechanic)
666
Anonymous
Anonymous  // 01/01/2019
4
Ron Post
Ron Post
Verified Reviewer
“I was happy that the kit was fairly easy to install. The only disappointment is the range with the small battery. I bought the extended range battery but it was very expensive. Some things I could wish for are cruise control with variable speed settings and the ability to adjust the speed of the peddle assist modes. When I just barely enough for the bike to move, it's too fast. There you have it. My two cents. Quid?”
Swytch Bike 4 star review on 15th January 2024
Helpful Report
Posted 3 months ago
4
Christopher Williams
Christopher Williams
Unverified Reviewer
“Great customer service, good price, Excellent support and awesome product.”
Swytch Bike 4 star review on 8th December 2023
Helpful Report
Posted 4 months ago
4
Carlo Ferrari
Carlo Ferrari
Verified Reviewer
“I give the kit four stars because it takes a long time to ship to ITALY after ordering. (about one year) Nevertheless, I am very happy of the kit and enjoying myself with the new e-bike. Thanks”
Swytch Bike 4 star review on 19th October 2023
Helpful Report
Posted 6 months ago
5
Jule
Jule
Unverified Reviewer
“I have been using the Swytch Max Kit 16" for my daily commute and occasional trips. It's a great kit that is easy to use, smart and reliable. However, during the kit set-up, I faced the issue of a broken pedal sensor cable. Despite that, I love the Swytch Max Kit. During the kit set-up, I faced the issue of a broken pedal sensor cable. The Swytch Support team sent me the replacement items for free, which was great. However, the support process was slow and it took a long time for them to respond to my queries. Even after receiving an automated response with a ticket number, I had to wait for days, sometimes even weeks, to get a response from them. Many people have complained about the slow response time in the reviews, and I believe the company needs to improve its customer support procedures and responsiveness. Overall, I would highly recommend the Swytch Kit, but you need to be patient with their support team.”
Swytch Bike 5 star review on 29th September 2023
Helpful Report
Posted 7 months ago
5
Keith Rodrigues
Keith Rodrigues
Verified Reviewer
“Worth the money, fit on my very old bicycle and gave it a second life. Would strongly recommend conversion kit for both adults and kids. Make sure to check the wheel fit into the forks, otherwise all went well. Best part is rear wheel is unchanged.”
Swytch Bike 5 star review on 30th August 2023
Helpful Report
Posted 8 months ago
4
Liz
Liz
Unverified Reviewer
“I am still getting used to the kit. It looks great. I can now go easily uphill even after 20 km ride!👍”
Swytch Bike 4 star review on 29th August 2023
Helpful Report
Posted 8 months ago
5
Lee
Lee
Unverified Reviewer
“An amazing kit that has made our shopping trips in Brittany a pleasure!!!”
Swytch Bike 5 star review on 10th August 2023
Helpful Report
Posted 8 months ago
4
Philippe
Philippe
Unverified Reviewer
“installed the kit on my Brompton last May and very happy after 200 km. I use it for distances of 4-5 km, very efficient. Lots of fun. Perhaps the battery could be improved for longer distances.”
Swytch Bike 4 star review on 8th August 2023
Helpful Report
Posted 8 months ago
4
Keewatinbob
Keewatinbob
Verified Reviewer
“Not owning a car - but enjoying travel and cycling I opted to convert a slightly customized, but well used 20 inch folding bike with a Swytch kit. This bike travels well on local/regional bus racks and goes with me where ever I go. the standard kit installed easily (I did need a short additional extension cable to keep the axle notch pointing down) but all elements from the wheel to controller/battery clamp and the optional throttle I ordered installed without a hitch. I normally tour with this small bike (adding some paniers and a small trunk bag) and my tent/sleeping pad etc. While not a powerhouse for big hills when loaded the pedal assist makes trips a real pleasure. The quick connecting and rubberized battery does fit into my cargo pants or packback making the bike secure for travel or when grabbing a snack at tour stop. Overall a great option for my needs. The sensor and set-up offer a nice sooth boost that is gentle and easy to control and a pleasure to ride with. I would have given 5 stars - and would not hesitate to recommend the Swytch kit - only noting that the delivery process was simply confused... arriving 4 months after an email said the kit was ready to go (would miss Christmas but arrive within 30 days). This led to 3 months of polite email exchanges. If the delivery process can be made transparent - delays are ok but get the messaging right - should be 5 stars.”
Swytch Bike 4 star review on 7th August 2023
Helpful Report
Posted 8 months ago
5
Gary
Gary
Verified Reviewer
“After ordering kit, didn't here anything from Swytch for a long time, company should do regular up dates each month.Been riding now with the Swych kit now for 8 Months now, i have a few issues with the kit which is mentioned further in the review. Fitted kit to a Btwin 900 Tilt folding bike, the lightest bike i could find. After receiving kit, it was easy to instal, the only tricky part was getting sensor in the right place, remedy moving sensor with Sugru Mouldable Glue, sets hard in 24hrs it wont move now. Once that's sorted pop the charged battery on cradle & you are good to go. The only issues i have with the Swytch kit is range they quote 17 miles on the Air Max i am getting around 11 miles , at the lowest settings. Also in future when the battery is in the cradle it is still on, should have a button to switch off, instead of removing the whole battery. If you wanted to order extra Batteries or other accessories you are unable to do that after the order process has been completed. Just be careful when using power settings the higher you go more power you use lowering your range(really fast on 5 ). Overall a good lightweight kit.”
Swytch Bike 5 star review on 6th August 2023
Helpful Report
Posted 8 months ago
5
Hari Patel
Hari Patel
Verified Reviewer
“The kit took a month longer than scheduled. I also had some challenges in fitting as the supplied wheel was incorrect. Like other reviewers, while there is no telephone support, the Online support team are very good , may take a day or two before getting a response but they always do. Very pleased so far with the kit, would recommend it.”
Swytch Bike 5 star review on 4th August 2023
Helpful Report
Posted 8 months ago
5
Colette C.
Colette C.
Verified Reviewer
“My dad converted my bike with me, so I will know how to repair it. I can go a lot further than I would have been able to now, so I can keep up with my two children for longer. The battery is easy to remove and recharge, and I've just sent for the new smaller battery so I can, more easily, safely lock up the bike and carry the battery into the café or supermarket. In fact, my +70 year-old dad was so impressed when he had a go, that he sent off for a kit for his little folding bike, so he can pop it in the back of his car, and find different places for a bike ride that he wouldn’t previously have been able to ride to, as he lives in a particularly hilly area. All in all, a great kit with super customer support and useful explanation videos. The photo is a quick one without the battery!”
Swytch Bike 5 star review on 1st August 2023
Helpful Report
Posted 9 months ago
5
Mick Davidson
Mick Davidson
Verified Reviewer
“Great Kit! helps me up the hills and is niffty round town. It took a while to get hold of the kit but when it can the quality is great and was easy to fit.”
Swytch Bike 5 star review on 31st July 2023
Helpful Report
Posted 9 months ago
5
Yusuf
Yusuf
Verified Reviewer
“Conversion was rather seamless and easy. Instructions for the main kit were clear enough. One thing to improve might be about the additional accessories. While buying them, make sure your bike is compatible with them. Their installation instructions are a bit vague as well. The only downside of using a Swytched bike might be the additional set of cables running around but now I have a very nice e-bike that does not show off, which is a great asset if you live in the Netherlands. It is very fun to ride now for my daily commute to work. Also, when the battery is not installed, it is just an ordinary bike again. Overall, I am glad I made this purchase.”
Swytch Bike 5 star review on 31st July 2023
Helpful Report
Posted 9 months ago
4
Jenny
Jenny
Verified Reviewer
“I love my Switch converted bicycle! Due to supply chain issues, took a year to receive all components and many email to follow up for status. The (AI) customer service eventually reaches humans, but took longer than I expected. I put most of the Kit together, then paid to have the tube, tire and brakes installed properly. The battery lasts less than 20 miles, which leaves me pedaling without ease too soon. Overall, I highly recommend this product to friends and family! I find that my bike is very difficult to pedal as a regular bike, even with the monitor off and battery pack removed. Pedaling is way more arduous and slower. I rode 35 miles and two packs (I purchased a second back-up battery pack) didn’t last 25 miles. Is there a remedy?”
Swytch Bike 4 star review on 30th July 2023
Helpful Report
Posted 9 months ago
3
Verified Reviewer
Anonymous
Verified Reviewer
“i thought it would have been more interchangeable with some easier attachments to the bike, but really impressed by the power the motor gives, dunno if the battery will keep its performance in the long future though. also quite some delays in the delivery, so be patient”
Swytch Bike 3 star review on 27th July 2023
Helpful Report
Posted 9 months ago
5
Skylar
Skylar
Verified Reviewer
“My swytch was easy to attach to my mountain bike. However my U drop forks were made for a 9mm axel and the custom wheel axels were 10mm. Customer support was easy to get in touch with and explained the easiest solution was to file the axels down with a metal file. It took me a couple days but that was better than having to send the kit all the way back to the UK. The other thing that took me a while was getting my brakes centered on the tire but that’s because I don’t have experience with messing with the brakes. Also I ordered the twist throttle and my gear changer takes up a lot of space on my handle bars so it would loosen the twist throttle every time I changed gear. Customer support again was easy to get in touch with and sent me a thumb throttle instead. I just have to mail back my twist throttle now. I love my Swytch bike and everyone is always surprised to know I have an electric battery on it! Also I did preorder launch way back in Nov 22 so delivery wasn’t until later Feb/ Early March 23 but that was expected.”
Swytch Bike 5 star review on 26th July 2023
Helpful Report
Posted 9 months ago
3
Alessandro
Alessandro
Verified Reviewer
“I'm happy about how good is the kit, I ride my bike more often than before, leaving my car parked, and the kit is quite easy to mount, I did it myself. however, there are some cons: 1) I feel more drag as expected, about 20% of my power goes to win the drag when the engine's power is off. Feels awful to ride when the battery is down. 2) The battery range is also lower than expected, with the correct setting and use with level 1. I reach about 9 km with the small kit and 21km with the big one 3) the second kit came with the wrong wheel size, very slow, and disappointing customer care support”
Swytch Bike 3 star review on 14th July 2023
Helpful Report
Posted 9 months ago
4
Matt Stears
Matt Stears
Verified Reviewer
“Really pleased with the latest Swytch kit installation on my Brompton. It took about 30mins to install, carefully, and has given me a much needed blast of power ever since. Loving it and an occasional 10mile ride I do on this folding bike has seen a reduction in journey time from 45 to 30minutes and I don't have to take a change of clothes anymore as I don't get hot and sweaty cycling anymore - what a transformation! A great minimalist kit, now the battery is so neat, that really suits the Brompton cycles, and the battery and charger even fits neatly in the Brompton front bag pockets when its all stowed-away - brilliant!”
Swytch Bike 4 star review on 27th June 2023
Helpful Report
Posted 10 months ago
5
Joseph
Joseph
Verified Reviewer
“I love riding with my Swytch. My commute always ends with a smile. Installation of the magnetic disk was finicky on my crank which is admittedly different from most standard cranks. The disk shifted around after a bumpy ride causing lag before the motor kicks in. A little nudge to re-center and I'm back to the drag races. Maybe some double-sided PSA will help keep it in place. The OLED display wouldn't mount on my drop bars as the clamp wasn't big enough for the skinny sections. Reached out to Swytch support and they helped with getting a handlebar extension to solve the problem. Support was responsive, friendly, and great all around. My mates at work think the install looks very clean and often ask to take it for a spin.”
Swytch Bike 5 star review on 27th June 2023
Helpful Report
Posted 10 months ago
4
Paul In Rural Ireland
Paul In Rural Ireland
Verified Reviewer
“After the customary brief look at the instructions I set to work seeing whixh of our 4 bikes the kit was most compatible with, as it turned out only one. Once fitted however the kit works really well. Unfortunately it took best part of a year to arrive in it's entirity but getting plenty of use since :-)”
Swytch Bike 4 star review on 26th June 2023
Helpful Report
Posted 10 months ago
5
Hannah
Hannah
Verified Reviewer
“The Swytch kit is amazing! I don't even't think twice about my commute now because it is so enjoyable. The team are great - I had an accident which meant one of the parts got broken and they replaced quickly and at a discount. I would recommend paying a bike shop to fit it. I do wish the battery lasted a full hour of my commute (it is more like 45 mins) but appreciate this is probably because I bought the smallest battery.”
Swytch Bike 5 star review on 26th June 2023
Helpful Report
Posted 10 months ago
4
Verified Reviewer
Anonymous
Verified Reviewer
“Dahon Mariner Owner: I have the Swytch Max Kit and it works great for NYC riders! However, the Swytch mount on my handlebar is making my foldable bike unfoldable. I need the mount that goes to the seat saddle so I can fold my bike again. The Swytch website is not allowing me to purchase only the accessories, I have to purchase another Swytch kit so I can get access to the accessories. This issue needs to be fixed or easy and accessible for the current Swytch kit holders worldwide. Other than that it’s an awesome product!!”
Swytch Bike 4 star review on 23rd June 2023
Helpful Report
Posted 10 months ago
5
Les Dobson
Les Dobson
Verified Reviewer
“Took two hours to convert and has put a big smile on my face. Quality equipment and easy to fit. What more do need to enjoy cycling?”
Swytch Bike 5 star review on 22nd June 2023
Helpful Report
Posted 10 months ago
5
Joe
Joe
Verified Reviewer
“I have two Bulls Ebikes with Bosch systems for the wife and I to tour around together, but I still like the freedom and feel of my road bike experience. Now that I am 69 it has been the perfect reuse of my trusty 2013 Trek 1.2 bike with a quick release fork and conventional crank and internal bearings. It was an easy install per the good, provided instructions and with great customer service here in the US for a few technical questions and ordering an extra battery. Responses were always within one day given the time difference. I think it’s the best Ebike conversion around and a great value to add to a decent framerset. I think it basically performs about as good as a $4,000 Scott Addict with a Mahle X35 250w rear hub motor. With some good peddling effort and good gears, the lowest assist level helps get me up my 1000’ climbs with great battery range with no-power descents, and it still feels like my same bike with no noticeable motor resistance. Maybe I would like a fully integrated electric assist road bike someday, but for now it is all I need to keep on riding. I have a few other bikes, and friend’s bikes to Swytch. Thanks”
Swytch Bike 5 star review on 7th June 2023
Helpful Report
Posted 10 months ago
5
Rose
Rose
Verified Reviewer
“At the age of 78 , finding that living on a steep hill was becoming less conducive to cycling and recommended by friends, I ordered a Swytch Kit Max. Yes, it took a while for it to arrive but having now installed the kit, completely by myself, it was well worth the wait. It's amazing and cycling is fun again and more importantly I can zoom up the hill with my shopping.. I found the manual precise and easy to follow and working through step by step the installation took me about 4 hours ...with a few coffee breaks! I would thoroughly recommend a Swytch Kit to septuagenarians everywhere.”
Swytch Bike 5 star review on 23rd March 2023
Helpful Report
Posted 1 year ago
4
Stef
Stef
Verified Reviewer
“I'm giving 4 stars because overall the product is good, even though it's not perfect (but then again, nothing is!). Note that this is a review for the previous version of the Swytch. I have yet to try the new one, although I was satisfied enough with my experience that I ordered the conversion kit for the new Swytch. The battery is powerful (I have the pro version), lasts about 40km (if I did the calculation right based on my commute) and it's a great advantage to have the battery pack on the handlebar so that I keep the mount free for bags (I converted a Brompton). I haven't had any problems in terms of maneuverability with the battery on the handlebar. The addition of the swytch did not impact at all on the bike's folding mechanism, but has made my commute easier. I did wait quite a few months to get the equipment (somewhat expected, but it did take a long time). The other downside is that it could be easier to order spare parts. Overall, it's been net positive so far.”
Swytch Bike 4 star review on 19th March 2023
Helpful Report
Posted 1 year ago
1
Michael
Michael
Verified Reviewer
“I have not gotten a chance to try it because when my kit arrived, it was missing several parts. Customer service is barely responsive. When I finally did get a response, I was reassured that the parts would be sent. Upon arrival, even the replacement parts are still missing pieces. I can now no longer get any response from them. I have useless parts sitting here, and I can do nothing about it. Do not get suckered by this company or product!”
Swytch Bike 1 star review on 25th January 2023
Helpful Report
Posted 1 year ago
5
Chad Steward
Chad Steward
Verified Reviewer
“Excellent customer support and quality in product line, a snap to install. The addition to our 7 year old Bromptons has been great we ordered two units for our bikes which came to us during the height of Covid. Our first major ride was up a 4.5 km hill climb at 32 degrees followed by a second 8.5 km hill climb at 20 degrees. Both rides used less that one power bar, there are 5! We live at sea level surrounded by hills and mountains. Our motors worked flawlessly and climbed the hills as if we were on the flat. We still like to work our bikes for the exercise and have the option to turn the motors off with little or no resistance to our normal ride, but when it comes to hills, the Swytch Motors simply flattened them out! One of our units had a bit of an hiccup however the Swytch services reps (Laticia, Jonathan, Liam, and Martin) were excellent sending us advice and replacement parts in a timely manner. We are nearly 8000K away from London and yet we are an email away from support. We are looking forward to an updated battery pack for one of the units which I am sure will be arriving shortly and many more adventures on our Bromptons, thank you Brompton for a great bike and especially thank you SWYTCH for opening up a whole new world of fun!”
Swytch Bike 5 star review on 22nd May 2022
Helpful Report
Posted 1 year ago
5
Robert M
Robert M
Verified Reviewer
“Swytch Customer service is fantastic. I reached them easily via WhatsApp Chat and on a separate occasion also via email when I requested a call back. They called back the same day and were very helpful and courteous. Highly recommend the product and the product support team. Really great solution to electrify an existing bike at a fraction of a purpose built E bike cost. Also much less likely to attract thieves or higher insurance premiums. 5 stars truly”
Swytch Bike 5 star review on 9th May 2022
Helpful Report
Posted 1 year ago
Swytch Bike is rated 4.2 based on 1,272 reviews
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