Naturisimo Reviews

Name: Naturisimo
Rating: 4.41

4.4 Rating 137 Reviews

85 %

of reviewers recommend Naturisimo

Company Reviews

Metrics

4.4

Based on 137 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

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Email:

gemma@naturisimo.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have to say the price of the product I purchased and the efficiency of the delivery were really good. The customer service, when I had a query, was really exceptional. Many thanks to Frederica. I will be using Naturisimo again.”

Helpful Report

Posted 4 years ago

“I am so happy to have found Naturisimo as I have now an entirely natural beauty regimen. My skin has become intolerant to the usual luxury well-known brands. It's probably the chemical toxins they contain. My skin has never been healthier. The service from Naturisimo is first class and orders are beautifully packaged in sustainable and recyclable boxes. Thank you from a loyal customer who has total trust in what you offer.”

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Posted 4 years ago

“I absolutely LOVE Naturisimo, it’s my go to for getting vegan beauty! They have great skincare and makeup options. It’s so trustworthy and the customer service is great if you need to return anything! I highly recommend Naturisimo.”

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Posted 5 years ago

“Excellent service as always from Naturisimo. Prompt delivery, nothing damaged. 100% satisfied and totally recommend.”

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Posted 5 years ago

“Excellent range of ethical organic products, always dispatched quickly and beautifully packaged. Discounts available over Bank Holidays too. Nice small reliable company.”

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Posted 6 years ago

“Good stock list. Good prices. Excellent offers for first time customers. Very quick shipping.”

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Posted 6 years ago

“The item was delivered before the due date and as promised the discount was applied. Also each time I go to the website I always find the item I am looking for without disappointment, the need to not have to search for a length of time is extremely satisfying and helps save valuable time! Excellent”

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Posted 6 years ago

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Posted 6 years ago

“Great selection of high quality natural and organic cosmetics from the very affordable to exclusive ones. Free and quick postage even outside UK.”

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Posted 6 years ago

“Good clear website which is easy to navigate. Prompt delivery and order well packed in totally recyclable packaging. Even the ink is environmentally friendly.”

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Posted 6 years ago

“Free delivery of natural products. Never had any issue related with product or delivery”

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Posted 6 years ago

“Free delivery. Arrived quickly. Quality products with a Bank Holiday discount (10%) and a free sample.”

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Posted 6 years ago

“Really nice effective natural face products. I have never had such good results from natural cleansers and toners. Highly recommended”

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Posted 6 years ago

“Tuve un problema con un envío, les escribí y se pusieron en contacto rápido dando una solución efectiva”

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Posted 1 year ago

Hey Sussan, Thank you so much for taking the time to send this review. We're glad that we were able to provide the best resolution for you. Thanks again for sharing your experience with us. Stay safe and well! Best wishes, The Naturisimo Team

Posted 1 year ago

“Good customer service. After a problem with the delivery, due to royal mail, Naturisimo quickly resolved the issue and despatched replacement goods.”

Helpful Report

Posted 2 years ago

Hey Gil, Thank you so much for the kind words about the service. Your review means a lot to us and lets us know we're on the right track. Thanks again. Best Wishes, The Naturisimo Team

Posted 2 years ago

“In response to my disappointment with my product expectations, Naturisimo took my complaint seriously and were keen to make amends. As they were not able to replace or refund the product, they did allow me to choose a substitute product, of a similar value, as a goodwill gesture. My complaint was handled in a professional, courteous and friendly manner. The substitution arrived promptly and was well packaged, as always! Very impressed with the staff. Just wish there were more product ranges to choose from.”

Helpful Report

Posted 2 years ago

Hey there, Thanks for taking the time to leave us this review. We always try and put customer service and satisfaction as our top priority and your feedback confirms we are on the right path. T We take pride in knowing our customers are happy with their overall Naturisimo experience so we would like to thank you again for sharing your experience with us. Best regards, The Naturisimo Team

Posted 2 years ago

“Great customer service and great products”

Helpful Report

Posted 2 years ago

Hi, thank you so much for this review and for the wonderful feedback! We're happy that you're happy with our products and customer support. We take pride in knowing our customers are happy with their overall Naturisimo experience. 😍 We would like to thank you again for sharing this great review.

Posted 2 years ago

“Amazing range Long term customer BUT you are right when something goes wrong/refund time they are hard to get hold of, and its no easy process getting your oney back.”

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Posted 4 years ago

“Been a customer for a few years & always managed to get the products I wanted plus delivery is super fast, although I believe some of their products stock may be old, because some companies have changed their packaging. However, I have to agree with other reviews in terms of customer service specific to returns. In fact, they don't actually have a 'no quibble' returns policy & actually don't like you to return products. I think we would all agree that unless purchased a particular product/ colour before, it's really difficult choosing colours on line. Other on line companies are far better at this and also no quibbles when it comes to any sensitivities/ reaction to a product, unlike Naturisimo.”

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Posted 4 years ago

“I am outside UK but I decided to give it a try. I got a bit excited and made 3 orders. The first arrived after a month and a half, others got lost. The company promised to make a refund but so far, no refund no products, I checked with PayPal and credit card company.”

Helpful Report

Posted 1 year ago

Hey Ella Thank you for leaving your review on our page. I am so sorry to hear about your experience. Our customer service team have reached out to you privately to come up with a resolution for you. Best regards, The Naturisimo Team

Posted 1 year ago

Naturisimo is rated 4.4 based on 137 reviews