“Service and quality of materials are very good but the one deficiency which is really annoying when working on several collections is that deliveries do not come with a delivery note stating what has been ordered. Also the items are not labelled or even numbered. This should be very easy for your warehouse, despatchers to include using printed labels.”
Hi Andrew, Thanks for your review, we appreciate the feedback.
We no longer send out paper despatch notes as standard to help reduce waste and unnecessary environmental impact. We do however always send an order confirmation email with all orders and upon request we will send out a paper invoice. Your comment about labelling has been passed to our team and we will look into making any possible changes. We hope this helps, your satisfaction means a lot to us, and we look forward to assisting you again!
“I have bought Arrowfile products (albums and pages) for many years, and have always been delighted with their quality. However, they are becoming very expensive!
BUT - I am very disappointed that you no longer supply product RA8615W.”
“I purchased a pari of A4 Stamp Stock Sheets for A4 Binders - Pack of 5 at £5.95. When I was looking to purchase again, the price was up to £12.95, an increase of 118%. Felt gutted for a moment. Maybe I just got lucky and it was pricing error. Anyway, if you would like to offer me the previous price - I would be happy to grab some 10 packs more.”
I'm afraid this was a pricing error on the website and we are unable to offer these at £5.95. Please accept our sincerest apologies for any inconvenience caused.
“Products are of good quality but really quite expensive and they have changed the design of some of their classic albums which now means that my collection doesn't match.”
Thanks for your review. I can see that you chose express delivery for your order at £9.95, please be aware that our express service is more expensive than our standard delivery charge as we prioritise the order and send it out on a 24 hour delivery service. Please accept our apologies for any confusion caused.
“Very efficient service, orders swiftly processed and delivered.
P&P seems expensive when many firms offer free delivery.
Items good quality. Have been a customer for some years, Arrowfile stand out for range and versatility”
Thanks for your review. Please can you send us a photo of the set you have received, along with a photo of your old set, and we can look into this further for you? You can contact our customer service team directly at: customerservices@arrowfile.com. Many thanks and we look forward to hearing from you.
Thanks for your review. We are moving production of these refills to a new manufacturer in future, please be assured that future stock will be much higher quality If you would like to return these, please don't hesitate to contact our customer service team directly at: customerservices@arrowfile.com
