Wrappz Reviews

Name: Wrappz
Address: The Beechwood Centre 40 Lower Gravel Road, Bromley
Rating: 4.38

4.4 Rating 10,754 Reviews

85 %

of reviewers recommend Wrappz

4.4

Based on 10,754 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

020 8462 2618

Email:

info@wrappz.com

Location:

The Beechwood Centre 40 Lower Gravel Road
Bromley
BR2 8GP

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288

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't use. Looked awful.”

Helpful Report

Posted 6 years ago

“Items have not arrived more than a week after ordering. I have raised an email query, no response, and telephoned, again no response.”

Helpful Report

Posted 6 years ago

“Over a week after my item was dispatched and still not received it (meant to be 48hour delivery) emailed but got no reply and can’t speak to anyone on the phone, awful company”

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Posted 6 years ago

“I wanted a clear phone cover with my name printed on and what i received was a clear case with a white background and my name printed on. I wrote an email to explain and the reply said that you have to select to take the back ground off. This wasn't at all clear on the website. They then said the would send me a voucher for discount off another case. I explained that this wasn't acceptable as its not what i ordered and the quality of the print was poor too. I asked for a replacement or a full refund. 3 weeks later and 3 emails to them i still haven't had a response and i'm left with a poor quality phone case that's too embarrassing to even use. I can't believe i wasted £15 on this! Poor quality products and even more abysmal customer service! Would not recommend to anyone.”

Helpful Report

Posted 6 years ago

“Poor quality for the iPhone cases. I ordered mine in June - only 8 weeks later it’s cracked in 3 places. In the vulnerable smaller areas of the case (next to buttons & camera) they are very likely to crack and snap. For the price I thought I’d get good quality. Obviously not.”

Helpful Report

Posted 6 years ago

“I got my order in two shipments.. the phone was not what I expected.. the laptop skin was great but they sent me the wrong skin for my iPad.. I left few messages and no one has called back or helped ..love how the iPad Pro skin looks .. but shame it’s the wrong one .”

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Posted 6 years ago

“Didn’t receive my item I will take this further now..money wasted. Enjoy getting served”

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Posted 6 years ago

“Extremely disappointed in my purchase. Looks very cheap and poor quality of design. Won’t be ordering from here again”

Helpful Report

Posted 7 years ago

“The skin that I ordered was terrible quality and badly aligned when printed. Wrappz have been equally awful when trying to resolve my issues, and have effectively ignored me. I have had to raise a dispute via PayPal due to Wrappz's inability to rectify my complaint.”

Helpful Report

Posted 7 years ago

“Item hasn’t been delivered after being told it was meant to at the end of last week. And no one has got back to my email!”

Helpful Report

Posted 7 years ago

“Template on personal design phone case says fill this area to cover sides and when we placed an image to appear on the side it was only half printed and obviously looks wrong. When we complained they say they cannot guarantee image is printed in the correct position on the sides and blamed it on us saying it is in their design guidelines - obviously it is not or we would have seen it. Ridiculous DO NOT USE.”

Helpful Report

Posted 7 years ago

“Ordered on a sunday wanting an iphone x skin for my mothers birthday on the saturday coming. When i ordered it, it said 3 days delivery time so it should have arrived before my mothers birthday. I had received nothing by thursday so emailed and had no reply until a day or 2 after when they said sorry and sent me my order confirmation by email. A further 2 days after i still received nothing so emailed again and again, it took another day to respond to my email they said yet again just sorry and said it was sent out today. Come Wednesday of the following week i was quite fed up that my order still hasn't arrived so decided to email again and all i got was it should be with you tomorrow. I was very disappointed with the service i received and will take my business somewhere else next time! (I also did try to ring a total of 13 times over the 11 days and each time nothing happened and it just said to send an email which is pointless as it takes 2 days to ever get a response!) Very disappointed and would not recommend wrappz to anyone!”

Helpful Report

Posted 7 years ago

“Took a very long time to be delivered, it said 3-5 working days but didn’t arrive for 2 weeks Finally it was folded and had a folding mark in the middle, not impressed at all”

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Posted 7 years ago

“I have over the past years purchased many skins from Wrappz Unfortunately this time the print quality is not good at all. Should the skin have arrived with any paper work I would have complained straight away. The photo I used has been used many times for lots of skins that have all bee exceptional quality. Should this have been down to phot quality I would have understood but this cannot be the case. I’m so disappointed that I won’t be using the skin and won’t be ordering again. Very disappointed as these are not the cheapest on the market but I’ve stuck with Wrappz due to their previous quality”

Helpful Report

Posted 7 years ago

“Custom laptop skin was sent the wrong size and had a mark. Can’t get through to the customer service team and no reply to my email”

Helpful Report

Posted 7 years ago

“The phone case has arrived and it is not as I uploaded on the website. When I contacted customer service via email (as nobody answered the phone) the response I got was not positive and I was informed that I had uploaded the to the right and not central, yet when I looked back at my order to get proof the image is in fact central. Nobody has responded back to my second email with attachment and all I’ve been offered is discount off another one. I have already spent £15 on a phone case that I now can’t use as the team have printed it wonky, so I am not exactly going to trust them to print another and pay more money. I’ve ordered 2 cases before and not had issues and I’m really upset that this is the response and service I have received this time.”

Helpful Report

Posted 7 years ago

“I was sent the wrong size cover and have sent them a photo 3 days ago and still heard nothing back”

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Posted 7 years ago

“I order one case and looks like your website had a system error and changed my order so I ended up with a normal case not a tough case. I've emailed about this and had one reply and nothing since. So wasted money and not much help other than just saying that's what I order but can give me another voucher to spend money.”

Helpful Report

Posted 7 years ago

“Case does not fit phone, sent photo showing it does not fit and waiting for a response”

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Posted 7 years ago

“Started by loving my new phone case, but only received it a week ago and it's already cracked in two places. Have tried to call and email for three days, but no luck 😟.”

Helpful Report

Posted 7 years ago

Wrappz is rated 4.4 based on 10,754 reviews