Steel Wire Rope Reviews

Name: Steel Wire Rope
Address: Units 2-4 Eastman Way, Hemel Hempstead
Rating: 4.76

4.8 Rating 390 Reviews

95 %

of reviewers recommend Steel Wire Rope

Company Reviews

Metrics

Info

4.8

Based on 390 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Steel Wire Rope:

Steel Wire Rope Ltd, part of the SWR group, is one of the UK’s largest suppliers of stainless steel and galvanised wire ropes and cables. Since 1989, SWR have focused on providing high quality wire ropes backed with an enthusiastic approach to customer service which in itself, forms an integral part of our company ethos.

Visit Website

Phone:

01442210754

Email:

sales@steelwirerope.com

Location:

Units 2-4 Eastman Way
Hemel Hempstead
HP2 7DU

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Steel Wire Rope 5 star review on 3rd June 2022

V Customer

Steel Wire Rope 5 star review on 22nd November 2021

V Customer

Steel Wire Rope 5 star review on 21st June 2021

V Customer

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for order. Over 3 weeks wait. Not good.”

Helpful Report

Posted 3 weeks ago

Hello Keith We can only apologise for the long delay faced for the item. Our business support team emailed on March 15th to confirm that our supplier had faced delays on their stock and that the delivery would take place March 29th. With the Easter break we hope to action delivery on the 28.03 or as soon as the stock arrives to SWR which might straight after the Easter break. We pride ourselves on our efficient service and we hope that you received our update via email on the delay that we faced and the new completion date that we could offer. Not being able to complete a delivery on time is an issue which SWR take very seriously and will work very hard to ensure never happens again. I am happy to call and discuss these details further, and would be happy to discuss a potential discount on any future order with SWR. If you have any questions or would like to discuss the above, please give me a call on 01442 210749. Many Thanks Chris Marsh SWR Group

Posted 3 weeks ago

“I did not get the product yet”

Helpful Report

Posted 11 months ago

We are sorry to hear you have not received your order yet. I have just looked into this for you. As you ordered a Bespoke Gym Cable, there is a lead time of 7-10 Working Days for production. I appreciate with the recent Bank Holidays this may have felt longer. I've asked for a member of the production team for an update, and will email you shortly.

Posted 11 months ago

“Not answering support emails”

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Posted 1 year ago

Good Afternoon Mark. Please accept our apologies for the delay in response. The emails that you have sent regarding your order have not been filtered correctly on our system. This means that your queries have not been seen by our Ecomm team and we will be rectifying this internal I.T issue as soon as we can. A member of our Ecomm team will be contacting you directly to help solve your original issues with the specific items required from your order. We can only apologise again for the inconvenience caused by this order. Many Thanks Chris Marsh SWR Group

Posted 1 year ago

“I haven't received what I purchased.”

Helpful Report

Posted 3 years ago

Hello, We are sorry that you feel let down by our service. According to our records, the order was shipped and signed for as per the track and trace dates. Someone will be in contact shortly to ensure the matter is resolved. Kind Regards, SWR Team

Posted 3 years ago

“Order not fulfilled...”

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Posted 3 years ago

“Didn't have one product, didn't have enough of another and can't tell me when they are in stock. Basically lucky dip.”

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Posted 3 years ago

“Hello I still have not received my order which was needed to complete works for a very important customer between Christmas and New Year. I tried to call the number on your contact us page and also completed the contact us form but as yet have not heard anything. My order number if you need it is 1750. I would be grateful if someone could contact me and advise how we now proceed, as I have now had to spend about 3 times the amount of money to source products locally to complete the works. Kind regards Mark Aluma Services Ltd”

Helpful Report

Posted 6 years ago

Hi Mark. Firstly, we would like to apologise for the inconvenience this caused you over the Christmas holidays. Unfortunately, your order was received after our courier had made its final collection before we shut down for Christmas. Customer satisfaction is of utmost importance to us and I believe my colleague has already been in touch to resolve this matter.

Posted 6 years ago

Steel Wire Rope is rated 4.8 based on 390 reviews