wing-mirror.co.uk Reviews

Name: wing-mirror.co.uk
Rating: 4.37

4.4 Rating 863 Reviews

83 %

of reviewers recommend wing-mirror.co.uk

Company Reviews

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Info

4.4

Based on 863 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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wing-mirror.co.uk 5 star review on 15th June 2021

Josh Whit****

wing-mirror.co.uk 5 star review on 24th March 2021

Connie D****

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was easy, you gave a good description of the wing mirror, paying was secure and delivery options clearly explained. It was well packaged and arrived in good time and took just a moment to fit. Many thanks.”

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“Easy to fit, good quality and quick delivery. GREAT!”

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“Exacly what I needed. Fast and well packed”

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“The mirror I ordered was incorrect for my vehicle (2 series BMW versus 2 series Grand Coupe BMW, so I asked David if I could send it back to swap or for a refund. He did not have the required pattern in stock at short notice, so he gave a full refund immediately without requiring the sent mirror to be returned. Such excellent customer service and communication, I have no hesitation in recommending this business and service to anyone. Thanks David, you're one of the good guys. Best. Gary Kristensen MBE”

Helpful Report

“Bought a mirror for CDN $26.19, and they charged $12.99 for shipping; yet, DHL charged $21.63 for "customs clearance service fee", making the final cost well over $60. When I sent them a request for clarification, never even replied. They never disclosed such a huge cost that would change the final price. Had I known that, I would have never ordered from them. VERY BAD misrepresentation. Could have both 2 mirrors for less than $30 (delivered) from aliexpress.com.”

Helpful Report

Dear customer, Please note that we only operate within the United Kingdom and do not offer shipping services abroad. To assist you further, could you please provide us with more specific information regarding your order? This would include the order number, the date of purchase, or any other relevant details. We look forward to your response so that we can assist you promptly. Best regards, Damian

“The whole experience was excellent. Though didn't get what I needed but they did try. The whole buying, return and refund process was very prompt and helpful. Very pleased with the customer service. Five stars to them”

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“Ordered got no confirmation email. Tried emailing and calling no answer. Paid for next day delivery appears to be a scam and now i have lost my money.”

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“The website states that free postage returns labels are provided for returns (the mirror lens quality was hazy), but customer service stopped replying to my emails after I requested one. Ignoring customers in the hope that they will go away so they give up on returning an item isn't cool.”

Helpful Report

I am so sorry to hear your feedback however, our CS assistant clearly explained to You that the return is not necessary and your order will be refunded. We asked You to do not post the item back - so Why the return label should be sent ?

“No order confirmation. Did receive the the item within a couple of days which is great, however they have sent the wrong one. Difficult to get any response as the chat function is always unavailable and the contact number only lets you leave a message that isn’t picked up.”

Helpful Report

We are so sorry to. see your feedback! Even if You need help after our working hours there is always possibility to leave us a message or send the email. Our service aims to reply as fast as it is possible and to resolve the issue within 24 hours. Please let us help to fix the trouble!

“Excellent service. Very helpful with respect to fitting advice. Super-fast delivery. Huge saving on BMW OEM parts”

Helpful Report

“Truly horrendous from start to finish. I paid for next day delivery because the website told me it was going to come next day. It didn't. Fast forward 10 days to when the mirror never arrived because it was "lost in the mail". I contacted the owner expecting a new mirror to be shipped out ASAP, but this never happened and I was told to wait for it to arrive, again, it didn't. After multiple emails back and forward a new mirror was shipped out, not at the same speed I needlessly paid £8 for, but 2nd class which took a further 5 days. So 15 days without a car due to the total incompetence of this company, I wasn't offered a refund of my postage or a full refund for the product. As for the product itself - paying £25 for a mirror, I didn't expect the greatest quality in the world, but the actual item is of dirt tier quality - it is extremely distorted and look absolutely awful at the extremities, it does not fit properly on to the mount and as such wobbles around when the car is running. I have on multiple occasions had to press the mirror back on to the mounts for fear of it falling off. In summary, an utterly terrible company and an utterly terrible product. I guess you get what you pay for. It was on my car for the sum of one week before I removed it and bought an official product. This isn't good for even a temporary measure.”

Helpful Report

We are sincerely sorry to hear your feedback. From the beginning - You have placed the order during the strike period at Royal Mail's. I have tried to explain to You that this situation may affect the delivery time for every method. We received this info directly from RM and We felt obliged to inform our customers about it. The fact is that You have placed the order anyway - We feel it's really unfair to be blamed for it, especially We really did our best to make it finished asap! About the item - I have tried to ask You to help with replacing as It seems the wrong part has been ordered however, It was declined by Yourself! I would be more than happy if You kindly consider to let us help with the query as We aim to leave You satisfied with the service in the end - regardless of the inconvenience caused by a delivery services !

“Ordered - not delivered Re-sent - not delivered Refund request - not issued All very polite and prompt, but actually they don't come up with the goods. A very dodgy site in my opinion.”

Helpful Report

I am so sorry to see You review! Indeed the delivery service failed - We are really sorry, it was the first time like this. Never happened before and We will do our best to do not let this happen again! The refund has been issued back to your account just after receiving Your request - We have the clear confirmation from the payment system that money appeared on Your account! Please contact with us again in order to resolve the issue !

“Don't even get back to you .Don't answer phone”

Helpful Report

Hello, We are really sorry to hear that. We always aim to provide the best service with a shortest time possible. Sometimes We can miss something - appreciate if You kindly contact us with more details in order to find out what happened and offer a suitable solution. Please kindly supply us with those info and We will surely do our best!

“Sent a wing mirror inadequate packaging considering the product is made of GLASS?????? So mirror arrived smashed. Paul was apologetic and helpful, stating he would send a new mirror to arrive in 1-2 days. 2 weeks later when it STILL hadn’t arrived, I requested a refund. Whilst still claiming the replacement mirror had been sent, Paul happily agreed to send a refund. ANOTHER week on and I have still not received either a functioning wing mirror or refund. Completely disgusting - would never recommend this business to even the sorriest of people.”

Helpful Report

We are really sorry for the whole inconvenience caused. Sadly our internal payment system failed hence the refund did not reach You on time - our sincere apologies! I have just made it manually so the money should be back in your account soon! We always aim to provide best service however, sometimes the issues with the couriers are really painfull. Please let us know if there is something what we can to to compensate the trouble made!

“Very slight defect on the mirror & it is also quite distorted. But I suppose you get what you pay for. Fine for a short term temporary fix if needed.”

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“Ordered a replacement door mirror at the fraction of OEM Main Dealer VW. Delivered as promised, excellent service and fantastic product value. Definitely recommend to friends and family.”

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“Poor quality mirror, distracting distortion on the edges. And the edge of the mirror is visible before the black trim around the edge.”

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“Ordered 3rdmarch still waiting, phone always busy”

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Hello, We are really sorry to hear about it. Please contact us for more details! Our telephone is available everyday till late afternoon - there is always a chance to contact us on those hours !

“Brilliant service.Ordered Sunday afternoon and was it delivered and I fitted it easily on Tuesday morning.Will recommended to anyone.”

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“Arrived the next day although I forgot to add my road name, I used their messaging board to let them know, they emailed me conformation that they received my message. Can’t fault WM they gave me a great service, would recommend.”

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“No delivery, very strange, then told me they sent a second one recorded delivery no delivery or tracking number. Waiting for my refund. Very strange company.”

Helpful Report

We are really sorry to hear your opinion about the order! The refund has been issued as We agreed - it should be back with You soon! Hope there is something else what We can do to leave You satisfied with the service !

wing-mirror.co.uk is rated 4.4 based on 863 reviews