Whistlefish Reviews

Name: Whistlefish
Address: Milkwood House, Jon Davey Drive, Redruth, Cornwall
Rating: 4.90

4.9 Rating 90,233 Reviews

98 %

of reviewers recommend Whistlefish

4.9

Based on 90,233 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Whistlefish:

Whistlefish has been bringing people closer to their loved ones and meaningful places since 1997, offering sustainable and unique greetings cards, wrapping paper, and artwork.

At Whistlefish, supporting others is at the heart of everything we do. Our passion for kindness shines through our cards, as we believe that a simple gesture can brighten someone's day.

Visit Website

Phone:

01209314908

Email:

info@whistlefish.com

Location:

Milkwood House,
Jon Davey Drive,
Redruth
Cornwall
TR16 4AX

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Whistlefish 5 star review on 12th July 2026

"Adam Giles"

Whistlefish 5 star review on 3rd July 2026

"Rachel Pipe"

Whistlefish 5 star review on 30th June 2026

Jennie Cochrane

Diane Snead

1210

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I've been a loyal customer for several years - up until today I'd rate them 100+++. I always order my Christmas cards from this company and have done so for many years, likewise my forward year celebratory cards and gifts. I received my 2019 Christmas cards today and found that they were stickered together - card stickered to envelope. I have nails to prize apart and peel, but still lost several cards as the sticker pulled the card image with it, rendering them useless. What about people who don't have nails? What do they do? Use tweezers? A knife? I think their web page should pop up with this information and detail precisely what it means/requires to separate the card from the envelope prior to purchase. Worse still, I phoned to report this to customer service and received a very negative and disrespectful, defensive response. I've loved this company for years. Due to the treatment I've received from Customer "Service", I'll never order from them again. Problems occur - what customers need is someone at the end of the Customer Service Line who actually wants to serve customers. I don't have the technology to add a photo but all customers be aware that you need to detach the sticker from between the card and envelope. I would add that below I have to say they responded quickly to my query via email but the response was defensive and certainly not resolved. I've replied that we see things differently and that I will not purchase from them again. They may have responded 'quickly' but it's the content of the response that matters, not the speed with which it's delivered.”

Helpful Report

Posted 6 years ago

“Always value for money”

Helpful Report

Posted 6 years ago

“Cards out of stock & waited a king time for my delivery to arrive”

Helpful Report

Posted 6 years ago

“I placed an order online for a £250 framed print. When it arrived it was damaged and had a reduced price sticker on it. It then took a week to be picked up, the courier did not turn up on the first date we were given. We still haven’t had my order which was a birthday present for my 81yr mum from her husband. Joanna was initially helpful and very apologetic but we have had v little contact since re updates on my order. Emails are not answered for days and I am now thoroughly disappointed with Whistlefish.”

Helpful Report

Posted 6 years ago

“Previously I would have rated you 10/10 however, I have not received my order, over 2 weeks after it was sent (even to Australia that is a long time). Not a real problem except I sent an email 2 days asking for assistance and have not received a reply. So now I am without my order and without customer service too. :(”

Helpful Report

Posted 6 years ago

“Sent the picture in the wrong coloured frame. Communication to resolve the issue hasn’t been very good at all. Still waiting for the correct frame 3 weeks after placing the order!”

Whistlefish 1 star review on 12th August 2019

Helpful Report

Posted 6 years ago

“Sorry but i have to say dissapointed with pale colour of canvas .i also thought price was to much for what i received .also packaging was far to big for size of canvas when it arrived.i am given you my honest opinion”

Helpful Report

Posted 6 years ago

“I placed my order early July, didn’t receive a dispatch note until 11th July, items still had t arrived by 20th July and had to email customer services twice before I was merely told ‘Royal Mail must have lost it we will resend’ and no recognition for the frustration it’s caused me to have missed three important birthdays and have to go out and buy extra cards. Cards finally arrived today!! Nearly a month late!”

Helpful Report

Posted 7 years ago

“Amazing framed prints but lack of communication from DX delivery on when my order would arrive was non existent. Item did not arrive on the date and time given on the email and frustrating as I took half a days holiday to be home for the delivery. I was sent another email the following day to say that it would arrive on yesterday date at midnight. Contacted DX who advise they tried to deliver previous morning but no card was left. I was told by whistlefish DX had tried to deliver on the evening of delivery date but I was at home all evening so this was untrue. Their customer service team advised that they had delivered item to my neighbour but no card was left to advise which neighbour, so had to knock on a couple of my neighbours door to find my order. Because of the poor service by the delivery courier I would think twice about placing another order online again.”

Helpful Report

Posted 7 years ago

“I really liked the products-the cards are good quality and a very good price. The delivery was also quick. However, I had a couple of issues with my discount and then with my account and the customer service was awful. The team member was a little rude, didn't sort the problem and then Whistlefish stopped replying to my emails asking for help correcting a problem on their end. This has really deterred me from using their website again as it was my first order and they were in the wrong.”

Helpful Report

Posted 7 years ago

“Ordered 2 framed prints. When arrived one was incorrect so they arranged collection (had to wait in as time unspecified) then I called a few days later to be told I would have to wait till end of following potentially to receive the new one. It is the end of the following week now and not received the print. Not v good customer service or communication...”

Helpful Report

Posted 7 years ago

“Excellent service”

Helpful Report

Posted 7 years ago

“Placed next day order on a Friday. Paying over £5 for the service. As it was placed after midday I didn’t expect it to arrive on Saturday but on Monday. They do not state that they don’t consider Saturday a normal working day? Most people now work on Saturday & Sunday too! My order arrived on Tuesday not the next working day as promised. No offer of a refund of even the postage! Customer service appalling”

Helpful Report

Posted 7 years ago

“I order over £50 worth of items over Easter. Due to an error transferring my postcode from the order to the courier it never arrived. It was poorly handled by customer services, I had to prompt and chase at each stage and eventually ended up cancelling the order completely. Even once the order had been cancelled the parcel then arrived on my doorstep so again it had to arrange to be collected. I had to print off an address label. Mistakes happen but it's how you deal with them that matters and this was handled very poorly. I won't be back in a hurry.”

Helpful Report

Posted 7 years ago

“Delivered wrong picture. When phoned to advise company of this was told this happens a lot! For nearly £10 delivery charge this terrible as an afternoon was taken off from work to make sure someone was in to accept delivery. Correct one then delivered two days later but without telling us when the new delivery would be. Luckily someone was in and incorrect item return with courier. No real apology or goodwill gesture of refunding delivery fee. Customer service very poor. Shame as we have purchased a lot of pictures from Whistlefish shops in the past and thought we would give the delivery option a try. Would not recommend it.”

Helpful Report

Posted 7 years ago

“Fantastic service. Cards are all lovely and such good value for money. I would thoroughly recommend Whistlefish.”

Helpful Report

Posted 7 years ago

“Very disappointed with the customer service team There was a problem with the system when I ordered somehow only my house no & postcode was received. The order got sent out & then returned. I spent £32 & you wanted me to pay a further £3.50 postage for re delivery. I thought a gesture of good will & to get a repeat order the postage should have been FOC. I will never shop with you again.”

Helpful Report

Posted 7 years ago

“Be careful when using the website. I added 30 cards to my basket for a discount price. At the checkout I didn’t notice only 27 in the basket and was charged the full price for 7 of the cards. Customer service was unable to rectify the situation in any way other than sending the order back but I needed the remaining cards for an imminent event so I’m stuck with the extra cost.”

Helpful Report

Posted 7 years ago

“Somehow I inadvertently pressed to add to my order a box of thank you cards this changed my order of 20 cards. This increased my bill hugely. I e-mailed my problem and had a very unhelpful reply, again I e-mailed and again a very unhelpful reply. My confidence in your company is shattered and I will never order anything again. You have a good product but a poor customer service”

Helpful Report

Posted 7 years ago

“Slow, it took a week for the cards to arrive. Nice cards, website all OK otherwise, just don't order cards you need. For that week.”

Helpful Report

Posted 7 years ago

Whistlefish is rated 4.9 based on 90,233 reviews