Webbs Motor Caravans Reviews

Name: Webbs Motor Caravans
Address: Webbs Motor Caravans Ltd. Bath Road (A4) Padworth Reading Berkshire , ,, Reading
Rating: 4.86

4.9 Rating 195 Reviews

96 %

of reviewers recommend Webbs Motor Caravans

Company Reviews

Metrics

Info

4.9

Based on 195 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed, as had nothing but problems from the start, and cannot get webs to sort it out, would not recommend anyone to buy from Webbs Motorhomes any more, had a friend interesting in buying from you, he is now looking to buy some where else. Nothing seems to be covered on the guarantee, after sales service very poor, not interested in sorted problems out.”

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(Webbs Motor Caravans - Reading) - Posted 4 years ago

Thank you for your review Mr Ritchie. Having spoken to you since you wrote this review and you admitted you wrote it in anger and would happily remove this review. Webbs have only seen the van once since ownership and we couldn't fault the vehicle when it came in. Webbs have since offered to help Mr Ritchie out with a part that he wanted to upgrade on the motorhome.

Posted 4 years ago

“I am very late in writing this review, for which I apologise! I bought a 2004 Romahome Dimension motorhome in August. Will was the salesman and he was incredibly helpful but without being pushy. As an older lady purchasing her first motorhome, it was great from start to finish. They even arranged delivery to my home address as I was unable to get to the showroom to pick her up. I've had several trips away and everything works like a dream. Incredibly pleased especially as their service department carried out some extra work needed to get through the MOT. Extremely friendly, efficient and professional service which puts the customer first. Would highly recommend Will and all at Webbs in Reading.”

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Posted 1 year ago

“Brought our Auto-sleeper motor home from Will a salesman at the Reading branch who was very helpful but not at all pushy, he left as alone to look at the vehicle and try all the bit and pieces for as long as we needed and then came to show us all the bits we weren't sure of. Was very helpful and checked anything he wasn't sure of for us. We had a little problem before collection which they sorted out for us and were very good on the hand over. Only had the vehicle for a couple of days but so far very pleased with it and would recommend Webbs.”

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Posted 1 year ago

“From our initial enquiry, arranged a viewing with Alex and we were warmly welcomed on the day, highly professional without any pressure and left to make our own decision and confirmed the suitability of our towcar. On collection the caravan had been meticulously prepared and Paintseal treated, Mike explained the operation of all aspects of the van and this along with the videos has proved very useful. Every member of the team at Webb’s of Salisbury even those behind the scenes obviously take great pride in the preparation and efficient sales transaction, our thanks to all involved.”

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Posted 1 month ago

“We booked an appointment through Josh, as he informed us that he was off that day, he told us one of his colleagues would see us, we wanted to view the Auto-trail Delaware. On arrival, went to reception and told no booking made, but she would get one of the salesmen to see us. First gentleman was very polite and took us straight out to see the motorhome, where we were left alone to look at it at our pleasure. He came back and asked what we thought, told him we were very interested but would like the motorhome started. He went off to get the keys and another salesman came back with the keys as the other one had to go out on a road test! Up to then we were reasonably happy and were looking to purchase the motorhome. But this is where it all went wrong. Once we heard the vehicle start and after a few questions we were invited back to the showroom and sat at his desk. We questioned whether the cambelt and waterpump had been changed and upon him getting the vehicle details, found it had not been serviced for quite a few years and the salesman stating that the previous owner probably serviced it themselves. Also no cambelt changed. When questioned, we were told that it is not a legal requirement like an MoT and was only a recommendation and that the service we would get before collection was basically an oil and filter change. Alarm bells rang in our heads as we know how important a cambelt change is (we own our own motor company). We asked if they could do it in the price, the cambelt and waterpump and was told it does not really matter and that if it snapped in the first hour of owning it they would rectify this!!! (Why should we have to pay for previous customer service recommendations?). He did say that it would cost around £450 and maybe they would cover half the cost, Then in mid conversation he got up to talk to someone else and left us just sitting there, by now we are obviously annoyed, surely a salesman gives you undivided attention (that is what usually happens), this was already our second salesman therefore not a personal touch for a business. After waiting ten minutes we both looked at one another and just got up and walked out, with the £53,000 still in our bank account. We travelled a round trip of three and a half hours and we are so glad we did not put down the £2000 non refundable deposit. We were also concerned after experiencing all this what their aftercare service was going to be like, if required. As a business owner I would not treat a customer in the way you did today. Extremely disappointed.”

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Posted 1 year ago

“When you decide to buy a motorhome you have two choices, either private or from a dealer. Anyone looking to buy one now, I would strongly recommend buying from Webbs Motor Caravans in Reading. The guys at Theale are really helpful, and go above and beyond to make sure you are completely happy with your purchase. When you spend on purchasing a motorhome, dealing with people like Webbs gives you full peace of mind knowing that we could call with any problems and when we did have an issue they were sorted promptly. Steve and the Sales Team were fantastic; Danny and his team of guys and girls are amazing, even Ian in the shop has been really helpful. Everything was/has been dealt with professionally, from pre-sales, delivery to post sales, making buying from Webbs a total no brainer! Be sure, you can buy with confidence and won’t be disappointed, 5+ Stars”

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Posted 1 year ago

“I viewed several 2 berth motorhomes today with the help of Steven. Have to say received the best customer service I have experienced in any dealership I have visited. Thank you again.”

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Posted 2 years ago

“My motorhome which was bought from Webbs has been serviced and cared for by them since 2014, the company is an excellent provider for their customers and I would highly recommend their professional service for selling and after care, prices are good and they are always v good to their customers”

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Posted 2 years ago

“As first time buyers of a motor home, we were impressed by every member of staff at Webbs with whom we interacted. Staff were consistently friendly, knowledgeable and helpful and Steven, in particular, was exemplary. He steered us through our buying journey, ensured that all our questions were answered in full and he provided us with regular updates on progress during our purchase. Exceptional customer service from a very professional company. We highly recommend Webbs!”

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Posted 2 years ago

“The selection of caravans was ideal for us to choose a layout that suited us. Alex, the sales man that helped us was friendly, very knowledgeable and extremely helpful. Nothing seemed too much trouble. We were very impressed with the handover process, Mike ensured he explained all aspects of our new van, he was also very helpful and friendly.”

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(Webbs Caravans - Salisbury) - Posted 4 years ago

“We bought our motorhome from Steven last week and we are absolutely thrilled with it. Steven was exceptionally helpful, professional and mad e the whole purchase experience a very enjoyable one. Neil, who did the handover was also very good. TWe came away totally certain we had made, for us, a great purchase from Webbs and will definately be using you again and recommending you to anyone who asks!”

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(Webbs Motor Caravans - Reading) - Posted 4 years ago

Webbs Motor Caravans is rated 4.9 based on 195 reviews