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Webbs Motor Caravans Reviews

4.9 Rating 195 Reviews

96 %

of reviewers recommend Webbs Motor Caravans

Company Reviews

4.9

Based on 195 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Steve and the team made the buying process for our first Motorhome very easy and didnt submit us to hours of hard sell as you seem to get at many dealers! A couple of small teething problems (partly of our own making!) were easily resolved. Thanks for everything.”

Posted 1 year ago

“We sold our caravan to Matt at Webbs caravans, from the start Matt was professional and true to his word with a good purchase price paid the sale was faultlessness, i would not hesitate to do business with Matt again.”

(Webbs Caravans - Salisbury) - Posted 1 year ago

“I am very late in writing this review, for which I apologise! I bought a 2004 Romahome Dimension motorhome in August. Will was the salesman and he was incredibly helpful but without being pushy. As an older lady purchasing her first motorhome, it was great from start to finish. They even arranged delivery to my home address as I was unable to get to the showroom to pick her up. I've had several trips away and everything works like a dream. Incredibly pleased especially as their service department carried out some extra work needed to get through the MOT. Extremely friendly, efficient and professional service which puts the customer first. Would highly recommend Will and all at Webbs in Reading.”

Posted 1 year ago

“Amazing dealership! There was no hard selling, we were left alone to make our decision, in a comfortable room with free tea, coffee, chocolate etc. Alex was professional yet caring. Mike was beyond amazing! He sent us videos he made of our caravan ,showing us how to use each component of the van - inside and out. On the day of collection Mike’s attention to detail was superb, from attaching towing mirrors, hitching up the caravan to the car, and showing us how the motor mover worked. Cannot be faulted. 5 stars!”

(Webbs Caravans - Salisbury) - Posted 1 year ago

“Very good service from Matt at Webbs Caravans. Good price paid on the day. Matt was very helpful and keen to advise. Fully recommend to others.”

(Webbs Caravans - Salisbury) - Posted 1 year ago

“Brought our Auto-sleeper motor home from Will a salesman at the Reading branch who was very helpful but not at all pushy, he left as alone to look at the vehicle and try all the bit and pieces for as long as we needed and then came to show us all the bits we weren't sure of. Was very helpful and checked anything he wasn't sure of for us. We had a little problem before collection which they sorted out for us and were very good on the hand over. Only had the vehicle for a couple of days but so far very pleased with it and would recommend Webbs.”

Posted 1 year ago

“Fantastic hassle free sale. Webb’s we’re very efficient from the moment of first contact through to collection of our caravan. Would definitely recommend to friends and family”

(Webbs Caravans - Salisbury) - Posted 1 year ago

“We found the motorhome we were looking for at a reasonable price, we had an issue after discovering a leak in the water storage tank and it was resolved quickly and to our complete satisfaction.”

Posted 1 year ago

“Matthew at Salisbury was excellent from start to finish when we sold our caravan. Communication was clear and very quick, arrangements for collection were arranged to suit us and when Roger collected the van it was quick and very efficient. Cannot recommend highly enough. Many Thanks.”

(Webbs Caravans - Salisbury) - Posted 1 year ago

“Excellent service from Matt agreed a good price and prompt collection Bank transfer was simple and fast Would highly recommend”

(Webbs Caravans - Salisbury) - Posted 1 year ago

“Fantastic company and gentlemen to deal with arrived on time . Very polite and professional . Highly recommended”

(Webbs Caravans - Salisbury) - Posted 1 year ago

“Sold a campervan to Webbs, dealt with Guy and it was definitely a 5 star experience. Agreed a price over the phone, he agreed to collect the van from us, arrived on time, transferred full amount to our account and dealt with relevant paperwork. Thank you Guy”

Posted 1 year ago

“We booked an appointment through Josh, as he informed us that he was off that day, he told us one of his colleagues would see us, we wanted to view the Auto-trail Delaware. On arrival, went to reception and told no booking made, but she would get one of the salesmen to see us. First gentleman was very polite and took us straight out to see the motorhome, where we were left alone to look at it at our pleasure. He came back and asked what we thought, told him we were very interested but would like the motorhome started. He went off to get the keys and another salesman came back with the keys as the other one had to go out on a road test! Up to then we were reasonably happy and were looking to purchase the motorhome. But this is where it all went wrong. Once we heard the vehicle start and after a few questions we were invited back to the showroom and sat at his desk. We questioned whether the cambelt and waterpump had been changed and upon him getting the vehicle details, found it had not been serviced for quite a few years and the salesman stating that the previous owner probably serviced it themselves. Also no cambelt changed. When questioned, we were told that it is not a legal requirement like an MoT and was only a recommendation and that the service we would get before collection was basically an oil and filter change. Alarm bells rang in our heads as we know how important a cambelt change is (we own our own motor company). We asked if they could do it in the price, the cambelt and waterpump and was told it does not really matter and that if it snapped in the first hour of owning it they would rectify this!!! (Why should we have to pay for previous customer service recommendations?). He did say that it would cost around £450 and maybe they would cover half the cost, Then in mid conversation he got up to talk to someone else and left us just sitting there, by now we are obviously annoyed, surely a salesman gives you undivided attention (that is what usually happens), this was already our second salesman therefore not a personal touch for a business. After waiting ten minutes we both looked at one another and just got up and walked out, with the £53,000 still in our bank account. We travelled a round trip of three and a half hours and we are so glad we did not put down the £2000 non refundable deposit. We were also concerned after experiencing all this what their aftercare service was going to be like, if required. As a business owner I would not treat a customer in the way you did today. Extremely disappointed.”

Posted 1 year ago

“Matt was so friendly and helpful. We got a very good price. Customer service was outstanding. I can recommend you with all my heart. Thank you for making it so easy for us.”

(Webbs Caravans - Salisbury) - Posted 1 year ago

“When you decide to buy a motorhome you have two choices, either private or from a dealer. Anyone looking to buy one now, I would strongly recommend buying from Webbs Motor Caravans in Reading. The guys at Theale are really helpful, and go above and beyond to make sure you are completely happy with your purchase. When you spend on purchasing a motorhome, dealing with people like Webbs gives you full peace of mind knowing that we could call with any problems and when we did have an issue they were sorted promptly. Steve and the Sales Team were fantastic; Danny and his team of guys and girls are amazing, even Ian in the shop has been really helpful. Everything was/has been dealt with professionally, from pre-sales, delivery to post sales, making buying from Webbs a total no brainer! Be sure, you can buy with confidence and won’t be disappointed, 5+ Stars”

Posted 1 year ago

“When I bought my motorhome from yourselves I was very happy with your hand over but I found that the water pump was not working correctly fireformed your maintenance side first told that this would be a long wait to get my motorhome booked in and I then spoke to one of the managers told me to take it down I think it was on a Wednesday and he would have a look at it unfortunately I was called into hospital Amazon unable to come down I did inform you that was left that you would come back to me and let me know when to come down I’ve heard nothing also the waste system would not allow water to come back out as this was totally blocked with grease this I thought would’ve been tested prior to handover I’m not happy about that so that I get no excuses for this I am a qualified drainage engineer consultant and I own a drainage company so I deal with this type of thing all day long I wasn’t happy that we had to unblock this it’s a shame because I was very happy with purchasing from yourselves very let down with no mountain outside could someone please come back to me thank you”

(Webbs Motor Caravans - Reading) - Posted 1 year ago

“We have purchased 2 used Caravans from Webbs over the last 3 years. On each occasion we have found the Staff very friendly and extremely professional. Each of the Caravans had a minor issue after purchasing. The customer service department were very helpful, each issue was resolved without any fuss. We found Webbs pricing policy very competitive for Caravan sales and accessories. We would highly recommend this company and will definitely make them our first port of call for any future purchases.”

(Webbs Caravans - Salisbury) - Posted 1 year ago

“We purchased our Elddis Autoquest recently from Webbs & Josh couldn’t have been more helpful. All correspondence was on time and efficient. All staff were helpful and friendly every time we contacted & the process was very slick, clearly explained by email with videos supplied for us to keep & refer to as and when. Couldn’t fault the service & highly recommend to anyone considering making a purchase.”

(Webbs Motor Caravans - Reading) - Posted 1 year ago

“Bought our VW Campercan from Webbs Salisbury in May. Swift easy transaction and highly recommend them. A couple of months down the line we needed some warranty work done plus some cosmetic work. Excellent is all I can say. They sorted everything out to perfection. Out beautifal van is home now fully restored and raring to go. One thing to say about Webbs....they do everything they say they will. No fudging. If they say they will do it, they will do it. Brilliant Service team.”

(Webbs Caravans - Salisbury) - Posted 1 year ago

“Very good service and the fact they collected the caravan from storage site.”

(Webbs Caravans - Salisbury) - Posted 1 year ago

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Webbs Motor Caravans is rated 4.9 based on 195 reviews