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Wayfairer Travel Reviews

5.0 Rating 460 Reviews

100 %

of reviewers recommend Wayfairer Travel

Company Reviews

5.0

Based on 460 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

About Wayfairer Travel:

Wayfairer designs tailor-made luxury holidays, safaris, honeymoons and family holidays. We work with commitment to communities and conservation to ensure our holidays are responsible.

Visit Website

Phone:

0117 313 3300

Email:

hello@wayfairertravel.com

Location:

Temple1852, Lower Approach Road, Bristol,
Bristol
City of Bristol
BS1 6QA

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Wayfairer Travel 5 star review on 9th April 2024

Wayfairer Travel 5 star review on 5th April 2024

Wayfairer Travel 5 star review on 5th April 2024

Wayfairer Travel 5 star review on 3rd April 2024

Wayfairer Travel 5 star review on 26th March 2024

Wayfairer Travel 5 star review on 14th March 2024

Wayfairer Travel 5 star review on 4th March 2024

Julian Turnbull

385

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wayfairer arranged a week-long holiday to Rwanda to track Gorillas and golden monkeys in the Five Volcanoes National Park and then on to Pongwe Beach in Zanzibar for Christmas. The entire trip was out of this world and well beyond expectations! In the National Park we saw amazing gorillas, thanks to the Park rangers and their trackers. The accommodations (Five Volcanoes Boutique Hotel) were great, the meals were excellent and the service was exceptional. After returning from our trekking in the National Park, the hotel personnel cleaned our shoes and gave us a foot massage!!! Our guide, Kasemba from Speke was very knowledgeable and very accommodating to our needs. The Pongwe Beach Hotel in Zanzibar is right on the beach of the Indian Ocean and what a beach it is. The tide goes out and you can walk several hundred feet out on the sand and the beautiful seaweed. When the tide comes in, it is great swimming. Clean, clear water! Wayfairer took care of every detail from arranging for accommodation, guides, and drivers. We were in their hands from the minute we landed in Rwanda to the time we boarded our plane for our return home. Thanks Toon, Thanks Leoni, and Thanks Wayfairer for a memorable trip!”

“We have just returned from a 3 week excursion to India topped, off with a stopover in Doha. This was our second Wayfairer trip (the first to Kenya/Tanzania last year) We used them again because they had earned the right for us to do so. This was another fairly expensive trip (we are at that stage in life, post children and pre nursing homes, where we are trying to do some 'stuff' for us.) Wayfairer absolutely get this. They listened and they delivered ... on budget and flawlessly. Our itinerary was ambitious and we discussed modifications a lot over several weeks - Lotte was always patient, enthusiastic and pragmatic. The staff on the ground looked after us in a friendly but highly professional way and we honestly wanted for nothing. Everything was planned and delivered without a hitch, from a huge selection of different staff - we have nothing but compliments and thankfulness for every single one of them. We felt extremely blessed and felt we were contributing in a way that felt ethical and beneficial to the local economies. Hmmm, now where shall we go next year ...”

“We had a fantastic vacation thanks to Wayfairer! They did so much for us, treated us well, and ensured that my wife's special birthday was everything we hoped it would be! Wouldn't hesitate to use Wayfairer again and hope to for our next vacation!”

“We used Wayfairer to plan and book our honeymoon to Morocco in November 2023 and our experience with this company has been faultless! Really happy with the quick response times, ease of contacting, their help planning special events & surprises during the trip, flexibility with our suggestions and making us feel very well supported all the way through from planning the itinerary through to the flight back home. They helped to incorporate some really unique activities during our trip and nothing was too much trouble. They had amazing recommendations for places to stay, areas to visit and experiences. We will recommend this company to everyone and look forward to booking many more trips with them going forward! Thank you Wayfairer team!!”

“Everything was great - from the planning of the trip and number of accommodation options to the service during our stay.”

“A fantastic service throughout”

“Our Thailand/Cambodia trip was fantastic! From initial planning through to our return home, everything ran smoothly and exceeded expectations. To create the itinerary, we worked with Maggie who did an outstanding job meshing our interests with her recommendations based on what we told her. During our trip, June - our concierge - reached out to us a couple of times to make sure everything was meeting our expectations and to see if there were any issues Wayfairer needed to address (there weren’t). A highlight of the trip was getting to visit a hidden temple, lost in the forests around Siem Reap. The only way to get there was to travel on the back of motorbikes, over stones, streams, and roots. It was an incredible experience and well worth the time. We have no hesitation in highly recommending Wayfairer and will plan to use them again for future trips.”

Wayfairer Travel 5 star review on 29th November 2023

Wayfairer Travel 5 star review on 29th November 2023

Wayfairer Travel 5 star review on 29th November 2023

Wayfairer Travel 5 star review on 29th November 2023

Wayfairer Travel 5 star review on 29th November 2023

Wayfairer Travel 5 star review on 29th November 2023

Wayfairer Travel 5 star review on 29th November 2023

“We used Wayfairer team for planning from scratch, arranging and booking our honeymoon trip to Japan in November 2023. The agent was recommended to us by our friends, who had used them for their own honeymoon to Africa and Mauritius and remained super happy. Now, after the trip, I really want to thank the team that worked on our itinerary as it was amazing! We wouldn't have done it any other way!! They managed to cover all our points of interest and to personalise the trip based on our needs. Everything, including small details like train and museum tickets, booking hotels, arranging for wifi etc was done by the Wayfairer team, as well as all the planning (what time to go where etc). Some weeks before the trip we received detailed guide on what to do/see/eat in each of our destinations, how to get to places etc. It was all super helpful, requiring almost no preparation and research time from us (just the time to read the handouts ;)). We are both very busy people, so the help of Wayfairer team was priceless and worth every penny spent! Also, all the team members that we came in contact with, were very pleasant, nice, helpful and professional. We felt safe in the trip, as they offered 24/7 support in Japan.”

“We had an amazing trip. Our travel agent and concierge were very responsive and helpful every step of the way. We would definitely use them again.”

“This is probably the hardest review I have had to make simply because everything was SO GOOD I am worried that anyone reading this will think it is a fake review. Our trip was a 25th Wedding Anniversary special holiday and having paid a lot of money we had very high expectations. Our expectations were not just met but exceeded in every aspect of the trip. From the minute we left arrivals at Victoria Falls Airport to the Departure lounge at Maun 9 days later, we were looked after at every stage and everything ran like clockwork. We had 3 different stops on our trip, Victoria Falls in Zimbabwe and Chobe Game Lodge and Xuanga Island Lodge in Botswana. Although 3 very different experiences (all equally as good as the other) the one consistent thing throughout was the wonderful friendly people who went out of their way to make our trip as enjoyable as possible. We knew, like every other traveller, we were just 2 more in a never-ending line of holidaymakers yet we felt 100% of the time that we were special. Nothing ever was too much trouble. All three venues/experiences were beyond 5 stars and better than excellent. We have been lucky enough to enjoy many holidays over the years and normally although overall good there has always been something or other that was either disappointing or not as expected. This trip is the exception. There was nothing, not one thing, that failed to meet or exceed or expectations. I doubt it is possible to get perfect in a holiday but this trip was pretty much as near to perfect as I believe is possible. Wayfairer Travel were brilliant from start to finish. The Sales Team especially Amelia were very helpful in offering options and changes to our schedule to ensure everything met our needs and budget. We told her what we were looking for and what sort of safari we wanted and she picked out the options that she thought best met our wishes. Everything she chose was exactly as offered. The Concierge Team, including Chanelle, kept us up to date with everything we needed to know up to and throughout the trip and were very helpful in organising our add on trip to Devils Pool at Victoria Falls. It has been an absolute pleasure to deal with a company who genuinely want to provide their customers with amazing service. So, to conclude. Would we recommend Wayfairer Travel?. Unreservedly YES.”

Wayfairer Travel 5 star review on 22nd November 2023

Wayfairer Travel 5 star review on 22nd November 2023

Wayfairer Travel 5 star review on 22nd November 2023

“Wonderful travel concierge service. The team planned our family trip to Japan from scratch with just 2 months notice and managed to tick everything off our list. Hotels and tours were booked and everything ran smoothly during on out time in 3 different cities and we had a wonderful time with our very friendly, local tour guides. Would definitely recommend using their services for easy vacation planning.”

“very professionally, everything went to plan and we were very satisfied”

“Great experience and professional service since the start. The exporience with the people and all the lodges where amazing.”

“Wayfairer organised our remote safari/beach honeymoon to Tanzania for us, and it was flawless. The most perfect honeymoon. The staff and concierge took time to understand exactly what we wanted. We were astounded when on holiday that we didn't need to think about a single thing - we just had to turn up and enjoy it! I can't recommend the company enough, and will use them again.”

“We found Wayfairer provided an excellent service and tailor made our safari trip to Tanzania and Zanzibar to our requirements. All transport, accommodation, food and guide 100% and would love to travel with them again.”

“Fantastic experience. The service We received from Wasyfairer was excellent. Friendly and efficient. Thank you”

“Wayfairer Travel was amazing! I highly recommend them for any trip. My husband and I have always arranged our own vacations for years. When I started to plan our trip to Japan, I was having difficulty determining where to stay, how long to stay in each area, and how to get from city to city. That's when I discovered Wayfairer Travel. I loved how they set an itinerary just for us based on what we wanted, they gave us options for hotels/ryokans in each destination, and they arranged the travel by train, bus, and metro for the entire trip. There were so many extras such as full day guides in Tokyo and Kyoto, a biking excursion in the Japanese countryside, a tea ceremony in Kyoto, a dinner experience in Tokyo, private drivers to and from Haneda Airport in Tokyo, to the train station in Tokyo, and to and from the train station near Hakone. They also added a stopover in a thatched-roof farming village in the countryside. We received both electronically and via mail a complete guide and itinerary with details of everything that we would need. We were also given booklets for each city that listed places of interest and their local team's favorite restaurants and bars. We found these booklets so helpful when arriving at each new destination. The ground team in Japan was perfect also. I contacted them late one day for restaurant recommendations for a particular type of food that we wanted. Not only did they provide several options, they also made the reservation for us. Our vacation was seamless. We were on our own which is how we like to travel but with the added benefit of having Wayfairer Travel at our fingertips. The hotels were lovely and the location of each one was so convenient in each city. I would have never been able to figure out where to stay in each city. I was recommending Wayfairer Travel to couples who I met in Japan, and since I have returned to Texas, I have told all of my friends to use Wayfairer for future trips. I will definitely use Wayfairer Travel again and again!”

“I can't say enough nice things about Wayfairer. I booked a trip to Kenya for a safari and Jess was so patient with me, providing all the different options available during the time I wanted to travel. When it came time for the trip, I knew what to bring, had a detailed itinerary and the experience was completely seamless. Ruth was my concierge and went above and beyond to ensure that my trip went smoothly. From the accommodations, transfers and food, everything was wonderful! I would definitely book with Wayfairer again for my next adventure.”

“Wayfairer couldn't have organised a better holiday. Everything was perfect, ran smoothly and it was the best trip we have ever taken. Would definitely use again and heartily recommend their services.”

“Our safari and coastal holiday to Kenya was organised to perfection. Jess listened and came up with the perfect holiday: Ol Pejeta holiday cottages, Masai Mara, Kilifi and Watamu. Everyone we met, our guides, lodge staff and hotel staff were delightful and very welcoming. The safari guides were very knowledgeable and enthusiastic. Great surprises happened for my birthday and our 40th wedding anniversary. Our itinerary ran very smoothly and when a local plane was 2 hours late, Jess and Chanelle organised fast tracking through the airport so we could catch our international flight home. Marvellous!”

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Wayfairer Travel is rated 5.0 based on 460 reviews