Waterside Breaks Ltd Reviews

Name: Waterside Breaks Ltd
Address: Waterside Breaks Ltd47, Station Road, Aldershot
Rating: 4.85

4.9 Rating 1,376 Reviews

100 %

of reviewers recommend Waterside Breaks Ltd

4.9

Based on 1,376 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Waterside Breaks Ltd:

Waterside Breaks - Wide choice of holiday cottages & lodges by water across the UK

Visit Website

Phone:

01252 339020

Email:

holidays@watersidebreaks.com

Location:

Waterside Breaks Ltd47, Station Road
Aldershot
GU11 1BA

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Waterside Breaks Ltd 3 star review on 1st January 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service, quick reply to email. Would definitely use again”

Helpful Report

“Friendly, helpful and polite staff. The gentleman who took my initial call, and then followed up with my enquiry and subsequent booking was very pleasant to deal with.”

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“Very quick and efficient booking ..very helpful with all cottage details and locaton enquiries”

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“Very helpful at point of booking and very efficient. If this is a sign of the holiday to come it should be a very good one.”

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“Really easy booking process. Reserved a cottage online, in the evening, and received a phone call first thing the following morning to go over the booking and confirm. Very helpful lady who went through the cottage details and answered my questions satisfactory. Shortly after, I was sent an email with all the information clearly listed. Would definitely book with Waterside Breaks again and would highly recommend.”

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“The site was very easy to use and when I phoned them up with a query the gentleman was very helpful, friendly and polite and I would recommend waterside breaks to my friends.”

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“Excellent website,comprehensive description of chosen option. Contacted office with initial question and was given immediate answer plus additional information. E_mail sent quickly confirming booking. Although we chose Norfolk Broads the she offers accommodation in most areas”

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Hi John - Thank you for your kind review, we wish you a great time on the Norfolk Broads - All at Waterside Breaks

“Lovely site with a good selection of properties. Very prompt, friendly and knowledgeable call back to confirm details of reservation. Detailed email follow up also very good. Been a pleasure to deal with and look forward to using again.”

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Thank you Andrea, we look forward to you having a great time and booking with us again. All at Waterside Breaks

“Great Service, really smooth and efficient.”

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“Charlotte very pleasant friendly and answered all our questions lovely person to have helped us book our holiday.”

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“Annabel was very informative and helpful. She made my experience all the better. She helped me with issues I was facing as well as providing me with extra information. Could not have been better.”

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“Very efficient service,, lovely to deal with and kept us completely informed regarding our holiday booking.”

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“Friendly efficient service”

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“After enquiring online about a lodge I got a quick response call to confirm my booking. And the lady who rang me was very friendly.”

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“Prompt reply to my enquiry,had to pay owner via bank transfer as no credit card facilities but this was no problem.overall hassle free,cannot comment on accommodation yet.”

Helpful Report

Thank you for your kind review and comments. Whilst most owners are now switched over to taking credit and debit cards some are still not. As we are a remote booking office for all the owners we work with and all payments go the owners directly we have to work with their payment terms. we apologise for any inconvenience and wish you a lovely time. All at Waterside Breaks

“Knowledgeable staff quick response website needs improving and online payment required as overseas clients dont want to have to ring to pay”

Helpful Report

Thanks for your kind review and comments. We act as a remote booking office for all the owners with and payment is made to them directly so unfortunately it does make it sometimes awkward for those overseas to pay online. We apologise for the inconvenience but wish you a lovely stay at Clippesby on the Norfolk Broads. All at Waterside Breaks

“charlotte was lovely .she was knowledgable efficient and very helpful.it was a very easy booking and i wouldnt hesitate to use waterside breaks again.”

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“Very helpful over the phone, helped me to find the right property for my requirements and explained the process of further communications, payments etc. Thank you”

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“Very helpful and informative representative thank you ????????”

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“HAD AN EXCELLENT BOOKING EXPERIENCE. ALL STEPS WERE QUICK AND EASY. THE STAFF HAVE A FRIENDLY ATTITUDE. MY ONLY NEGATIVES WERE THE HIGH CHARGE FOR BOOKING BY CREDIT CARD AND THE FACT NO HOLIDAY INSURANCE IS AVAILABLE THROUGH WATERSIDE BREAKS.”

Helpful Report

Hi Carl - thank you for your review and comments. The majority of owners charge for credit cards from 1.5% to 2.5% dependent upon what they are charged by the credit card companies. This is common practice in the holiday business. Where there are no charges and there are quite a few who do not this is not charged at time of booking either. With regards to insurance many people now have their own travel insurance via their bank accounts and the demand for this service is now almost minimal. There are however many really good deals on line. We wish a you a great time at Deerfoot in the Norfolk Broads. All at Waterside Breaks.

Waterside Breaks Ltd is rated 4.9 based on 1,376 reviews