VUDU Performance Reviews

Name: VUDU Performance
Address: Normanton Industrial Estate, Unit 14 Beckbridge Road, Normanton Industrial Estate, Unit 14 Beckbridge Road, Normanton
Rating: 4.67

4.7 Rating 1,046 Reviews

92 %

of reviewers recommend VUDU Performance

4.7

Based on 1,046 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+44 1924 228042

Location:

Normanton Industrial Estate, Unit 14 Beckbridge Road,
Normanton Industrial Estate, Unit 14 Beckbridge Road
Normanton
WF6 1TE

VUDU Performance 5 star review on 13th May 2025

D Hackett

VUDU Performance 5 star review on 8th May 2025

S Cothill

118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still hasn't arrived yet? I know i live in Belfast but i was expecting a faster delivery than this. I do understand thing's can happen with post being delayed hopefully i will be receiving it in the next few day's”

Helpful Report

Posted 1 week ago

“3 weeks to deliver product after emailing and paying for express and signed delivery, had no update until a few days before delivery”

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Posted 2 weeks ago

Hi Jonny, Thank you for taking the time to leave us a review — we appreciate your feedback. Just to clarify, we currently don’t offer express or signed delivery services. The postage costs you see at checkout are the exact rates charged to us by our couriers, and larger items like the front splitter from your order typically incur higher shipping fees due to their size. We understand that the delivery took a bit longer than expected, and we genuinely appreciate your patience. I can confirm that we kept you updated with regular weekly emails leading up to the arrival of your order, as part of our effort to keep communication clear throughout the process. Thanks again for your order and your understanding. If there’s anything else we can assist you with, please don’t hesitate to get in touch. VUDU Performance

Posted 2 weeks ago

“Have not received my order yet”

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Posted 1 month ago

Hi Leslie,We're sorry to hear that you haven't received your order yet. We completely understand how frustrating this can be and appreciate you bringing it to our attention. Your experience is important to us, and we want to help resolve this as quickly as possible. Please reach out to our customer support team for assistance, and they can provide you with the latest updates on your order status. Thank you for your patience, and we hope to have this sorted out for you soon!

Posted 1 month ago

“I ordered an item over 2 weeks ago, I still haven't received the item, nor have I had any updates regarding when I can expect it.”

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Posted 1 month ago

Hi Cameron, Thank you for bringing this to our attention. We're truly sorry to hear that your order has not yet arrived and that you haven't received any updates. We understand how important timely delivery is, and your experience is far from the standard we strive for. We value your feedback and are actively working to improve our communication regarding order statuses. Please reach out to our support team directly; they will be more than happy to assist you and provide updates on your order. Although we believe that you have now received this. We appreciate your patience and hope to resolve this matter for you soon. Thank you for your understanding!

Posted 1 month ago

“Missing parts..poor communication..wouldn't buy from again”

Helpful Report

Posted 4 months ago

Hi Robert, Thank you for your feedback. We're sorry to hear about the missing parts and the communication issues you experienced. This is not the level of service we aim to provide, and we understand how disappointing this can be. Your input is valuable to us, and we’re actively working on enhancing our communication processes to better serve our customers. We appreciate your patience as we address this matter and hope you'll give us another chance in the future. If you're open to it, please reach out to us directly, and we'll do our best to assist you further. Thank you for letting us know about your experience.

Posted 4 months ago

“My order arrived about 3 weeks after order. £12.50 for delivery wasn’t until I chased them 3rd week of January that my order that was ordered 27/12 was actually actioned.”

Helpful Report

Posted 4 months ago

Hi Brandon, Thank you for sharing your experience with us. We sincerely apologize for the delay in processing your order and the frustration it has caused. Your feedback is important, and we’re currently evaluating our fulfilment processes to ensure that issues like these are addressed moving forward. However upon checking your order, it does look like your order came through to us over the Xmas break, and we did make customers aware on our website and order confirmations that the business would be shut down over the festive period with no orders processed until our return to office in January. We hope to regain your trust in the future.

Posted 4 months ago

“Can't talk to anyone to get advice due to phones off because of "abusive calls", mails answered after 2 days if at all. Requested call back for advice ignored. Not the way to treat a new customer. Very disappointing.”

Helpful Report

Posted 10 months ago

Hi Roy, you have received contact from our calibrator to inform you that your specific requests cannot be made over the home tuning device and that you would need to bring the car to us for us to meet your requirements. Please feel free to reply to the email we sent you so we can arrange to resolve this for you.

Posted 10 months ago

“How about I leave you a review when I get my stuff I ordered on the 19/2/24 and still hasn’t arrived says sticker made on tracking I’ve sent email no reply I’ve phoned was told you’ll get back to me today and you haven’t done that either”

Helpful Report

Posted 1 year ago

Hi Josh, We're sorry to hear you've had a negative experience with your order. Looking further into it, I can see we unfortunately had a surge in orders for service kits, which resulted in us running out of spark plugs quicker than expected. We're currently experiencing some staff shortages so I can only apologise for the delay in both your order and delay in contact. Should you wish to order from ourselves again, please get in touch with a member of our team and we will offer you a discount on your next order for the inconvenience you have received! Many Thanks, VUDU Performance

Posted 1 year ago

“I am a disappointed customer. Item was delivered as photo evidence taken by courier but parcel was missing when I arrived home. Courier acknowledged my complaint but no response after numerous emails to Vudu. 🥺”

Helpful Report

Posted 1 year ago

Hi Julie, We are terribly sorry you did not experience our usual 5* service. We're experiencing some staff shortages currently which has meant our response time has not been up to our usual standards. I believe your issue has now been resolved and that you have received a full refund. Should you need to contact us about this again, please don't hesitate to do so!

Posted 1 year ago

“They made me to pay an extra 25 pounds. It was there fault with the calculation.”

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Posted 1 year ago

Dear Morné, Thank you so much for taking the time to share your feedback and experiences with VUDU Performance. We genuinely appreciate customers like you who let us know about their interactions with our service. I'm afraid when it comes to international shipping, sometimes estimated shipping quotes are incorrect. We cannot keep every individual item in stock, so therefore we can only measure the items to then book in with our couriers upon their arrival. This is why we quote the shipping as estimated, but we try to get as close as possible based on previous dispatches. We value your input and would love to learn more about how we can improve and prevent similar occurrences in the future. Please let us know any suggestions or steps we can take to rectify the situation and make things better for you. Your satisfaction is our utmost priority, and we want to ensure that your experience with VUDU Performance exceeds your expectations. Thank you again for bringing this matter to our attention, and we look forward to hearing from you soon. Warm regards, Nick

Posted 1 year ago

“Still waiting for my original order I placed with them some 6 weeks ago and have had to chase 3 times and still no sign of my items - Very disappointing”

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Posted 1 year ago

Hi Paul, we can only apologize for the delay in your order. It seems we are still waiting for stock to become available with our supplier. As you have purchased during a sale period, there's not much further discount we can offer you on this. However, we have applied a 10% refund on your order as a token of goodwill. Our team will keep in touch with you to provide any further updates.

Posted 1 year ago

“Purchased an air filter, never heard of the company before but it was recommended to me. Wasn’t kept upto date with the fact there was none on the shelf, had to chase it myself to find out what was going on, and now that I’m trying to return the item I’m being told there is a restocking fee that I will be charged”

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Posted 1 year ago

Hi Ben, looking over your order, I can see you received an email the following day after you placed your order and the order was completed 5 working days after this. Black Friday is our busiest time of the year, with hundreds of orders coming through to us in a very short space of time, so we can only apologize that the order was not with you any sooner. Regarding the restocking fee, this is in place to prevent the company from being left with very specific items that we would find difficult to move on from our warehouse. Our suppliers would also charge a restocking fee if we wanted to send the item back, leaving us with no choice to put this procedure in place. More details can be found in our T&C's: https://vuduperformance.com/pages/terms

Posted 1 year ago

“Bolts supplied with brake lines were incorrect thread size, despite being sold as a straight swap. Due to the fact the original bolt was damaged on removal it has left me with no brakes and no car for the past week”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to leave us feedback about your experience with AET Motorsport. We are sorry to hear that the bolts supplied with brake lines were incorrect thread size, despite being sold as a straight swap, and that this left you without brakes and no car for the past week. We take customer satisfaction seriously and really appreciate you letting us know about your experience. How can we make things better? We appreciate your input and would really like to hear more about your concern. Please reach out to us through our Contact Us page linked below so that we can look at getting this resolved for you right away. https://www.aetmotorsport.com/pages/contact-aet-motorsport

Posted 1 year ago

“£105 for a gallon of oil and a filter. Misleading advert. Scandalous prices by Dick Turpin”

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Posted 1 year ago

Hi Daryl, Really confused by the review you have provided here. I can see from your order that you purchased a Silver Service Package for your Mk7 Fiesta 1.0 EcoBoost. It's marked in the product description, that I'll link you below, what you receive in each service level package. https://www.aetmotorsport.com/products/service-package-ford-fiesta-1-0-ecoboost As you have ordered the silver service level, we have sent you the silver service level. Should you want to upgrade your service package to a higher level, you are more than welcome to pay the additional amount for the extras involved in the package. Kind Regards AETM

Posted 1 year ago

“My car was booked in for a issue with brakes and the problem was not solved or fixed”

Helpful Report

Posted 2 years ago

Hi Harry, I've just taken a statement from our workshop team and they have informed me that your car underwent a visual inspection, before the brakes were stripped, cleaned and rebuilt. They even bled the brakes to see if that would help resolve any issue. Unfortunately, no issues were found on the discs or pads and the subsequent road test passed without an issue. You are welcome to get back in touch with us to allow our workshop team to investigate the matter further should you think an underlying problem still exist. However, the tests performed were thorough and passed all our checks. AETM

Posted 1 year ago

“Worst company ever dealt with, order took 12 weeks instead of the 2 weeks that it should of. Constantly lied to on a number of occasions that the cage was being painted but in actual fact when it turned up it had no paint on it. Rude staff that Connor sort any problems. When it did finally arrive it didn’t even fit”

Helpful Report

Posted 3 years ago

Hi Jordan, Thank you for taking the time to leave us a review. I can appreciate your experience and delay with this order has been very inconvenient for you and for that I can only apologise on behalf of the company. Your order came to us during a very difficult time as the paint company were struggling for resources needed for the roll cage powder coating. This is not an isolated incident both inside or outside of the tuning world with Brexit and COVID having major implications on the import of goods from overseas. A prime example of this is the empty car showrooms. Car manufacturers are halting production as they cannot get certain components required to build new cars. The delivery of news cars is being pushed further and further back for many people across the UK. After speaking with my team, I have been made aware the team here were in constant contact with you regarding the delays, keeping you up to date on the situation through both phone calls and emails. A compensation package was also agreed for the inconvenience you have gone through with this order. I have also been made aware you requested the roll cage to be sent unpainted and that you were refunded the difference for the paint job. Our staff members have done all they can to both get this order out to you as soon as possible and keep you up to date with the situation. If you would like to discuss the matter further, please feel free to contact us through our Contact Us page.

Posted 3 years ago

“Purchased a scorpion 3” decat…. Received a vudu one, now this wouldn’t have been an issue however having fitted said product and after a week or 2 of use the bolts holding the decat to the turbo had actually melted! And by the time I actually realised it was only held on by 1 bolt!! A £130 purchase nearly cost over 1k I know this is a review of the sump plug but I’d rather review the choccy bolts supplied 😅”

Helpful Report

Posted 3 years ago

“Replaced my phase 1 maxton splitter for the cheaper phase 2 without giving me a refund on the difference. Parcel was damaged on route and turned up with parts missing. Then found it near impossible to contact customer service to resolve the issue. Ended finally getting all the parts 2 weeks after initial order was supposed to turn up and missed 2 garage slots for fitting! EXTREMELY POOR SERVICE”

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Posted 3 years ago

Customer satisfaction is our top priority so I'm very sorry that we failed to meet your expectations. Thank you for taking the time to bring this to our attention. We will use the feedback to make us better and to make sure this doesn't happen again in future.

Posted 3 years ago

“Order took way over a month to come and got told it would be 2 weeks”

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Posted 3 years ago

Hi James, Thank you for taking the time to leave us a review. You were advised this order would be with you in 10-14 working days, which is a standard on all orders out of our own stock levels. I can see this order was shipped to you, 14 working days after you placed your order. If you want to discuss this further, please drop me an email to sam.matthews@aetmotorsport.com

Posted 3 years ago

“After several e mails half my order is still missing I have tried to contact them without any response have made several purchases but never again”

Helpful Report

Posted 4 years ago

Hi Kash, although you had initial problems, I believe Sam has contacted you, arranged a collection and processed a refund as agreed with yourself as it looks like you were contacting an outdated email address. Should you need to contact us again in the future, please contact us via our Contact Us page linked below: Contact Us page here: https://www.aetmotorsport.com/pages/contact-aet-motorsport

Posted 4 years ago

VUDU Performance is rated 4.7 based on 1,046 reviews