Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

VUDU Performance Reviews

4.7 Rating 944 Reviews

100 %

of reviewers recommend VUDU Performance

Company Reviews

Product Reviews

4.7

Based on 944 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+44 1924 228042

Location:

Normanton Industrial Estate, Unit 14 Beckbridge Road,
Normanton Industrial Estate, Unit 14 Beckbridge Road
Normanton
WF6 1TE

VUDU Performance 5 star review on 20th February 2024

VUDU Performance 5 star review on 20th February 2024

VUDU Performance 5 star review on 20th January 2024

VUDU Performance 5 star review on 20th January 2024

VUDU Performance 5 star review on 26th December 2023

VUDU Performance 5 star review on 16th November 2023

VUDU Performance 5 star review on 28th September 2023

85

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“How about I leave you a review when I get my stuff I ordered on the 19/2/24 and still hasn’t arrived says sticker made on tracking I’ve sent email no reply I’ve phoned was told you’ll get back to me today and you haven’t done that either”

Posted 2 months ago

Hi Josh, We're sorry to hear you've had a negative experience with your order. Looking further into it, I can see we unfortunately had a surge in orders for service kits, which resulted in us running out of spark plugs quicker than expected. We're currently experiencing some staff shortages so I can only apologise for the delay in both your order and delay in contact. Should you wish to order from ourselves again, please get in touch with a member of our team and we will offer you a discount on your next order for the inconvenience you have received! Many Thanks, VUDU Performance

Posted 1 month ago

“I am a disappointed customer. Item was delivered as photo evidence taken by courier but parcel was missing when I arrived home. Courier acknowledged my complaint but no response after numerous emails to Vudu. 🥺”

Posted 2 months ago

Hi Julie, We are terribly sorry you did not experience our usual 5* service. We're experiencing some staff shortages currently which has meant our response time has not been up to our usual standards. I believe your issue has now been resolved and that you have received a full refund. Should you need to contact us about this again, please don't hesitate to do so!

Posted 2 months ago

“They made me to pay an extra 25 pounds. It was there fault with the calculation.”

Posted 3 months ago

Dear Morné, Thank you so much for taking the time to share your feedback and experiences with VUDU Performance. We genuinely appreciate customers like you who let us know about their interactions with our service. I'm afraid when it comes to international shipping, sometimes estimated shipping quotes are incorrect. We cannot keep every individual item in stock, so therefore we can only measure the items to then book in with our couriers upon their arrival. This is why we quote the shipping as estimated, but we try to get as close as possible based on previous dispatches. We value your input and would love to learn more about how we can improve and prevent similar occurrences in the future. Please let us know any suggestions or steps we can take to rectify the situation and make things better for you. Your satisfaction is our utmost priority, and we want to ensure that your experience with VUDU Performance exceeds your expectations. Thank you again for bringing this matter to our attention, and we look forward to hearing from you soon. Warm regards, Nick

Posted 3 months ago

“Still waiting for my original order I placed with them some 6 weeks ago and have had to chase 3 times and still no sign of my items - Very disappointing”

Posted 4 months ago

Hi Paul, we can only apologize for the delay in your order. It seems we are still waiting for stock to become available with our supplier. As you have purchased during a sale period, there's not much further discount we can offer you on this. However, we have applied a 10% refund on your order as a token of goodwill. Our team will keep in touch with you to provide any further updates.

Posted 4 months ago

“Purchased an air filter, never heard of the company before but it was recommended to me. Wasn’t kept upto date with the fact there was none on the shelf, had to chase it myself to find out what was going on, and now that I’m trying to return the item I’m being told there is a restocking fee that I will be charged”

Posted 5 months ago

Hi Ben, looking over your order, I can see you received an email the following day after you placed your order and the order was completed 5 working days after this. Black Friday is our busiest time of the year, with hundreds of orders coming through to us in a very short space of time, so we can only apologize that the order was not with you any sooner. Regarding the restocking fee, this is in place to prevent the company from being left with very specific items that we would find difficult to move on from our warehouse. Our suppliers would also charge a restocking fee if we wanted to send the item back, leaving us with no choice to put this procedure in place. More details can be found in our T&C's: https://vuduperformance.com/pages/terms

Posted 4 months ago

“Bolts supplied with brake lines were incorrect thread size, despite being sold as a straight swap. Due to the fact the original bolt was damaged on removal it has left me with no brakes and no car for the past week”

Posted 8 months ago

Thank you so much for taking the time to leave us feedback about your experience with AET Motorsport. We are sorry to hear that the bolts supplied with brake lines were incorrect thread size, despite being sold as a straight swap, and that this left you without brakes and no car for the past week. We take customer satisfaction seriously and really appreciate you letting us know about your experience. How can we make things better? We appreciate your input and would really like to hear more about your concern. Please reach out to us through our Contact Us page linked below so that we can look at getting this resolved for you right away. https://www.aetmotorsport.com/pages/contact-aet-motorsport

Posted 8 months ago

“£105 for a gallon of oil and a filter. Misleading advert. Scandalous prices by Dick Turpin”

Posted 8 months ago

Hi Daryl, Really confused by the review you have provided here. I can see from your order that you purchased a Silver Service Package for your Mk7 Fiesta 1.0 EcoBoost. It's marked in the product description, that I'll link you below, what you receive in each service level package. https://www.aetmotorsport.com/products/service-package-ford-fiesta-1-0-ecoboost As you have ordered the silver service level, we have sent you the silver service level. Should you want to upgrade your service package to a higher level, you are more than welcome to pay the additional amount for the extras involved in the package. Kind Regards AETM

Posted 8 months ago

“My car was booked in for a issue with brakes and the problem was not solved or fixed”

Posted 10 months ago

Hi Harry, I've just taken a statement from our workshop team and they have informed me that your car underwent a visual inspection, before the brakes were stripped, cleaned and rebuilt. They even bled the brakes to see if that would help resolve any issue. Unfortunately, no issues were found on the discs or pads and the subsequent road test passed without an issue. You are welcome to get back in touch with us to allow our workshop team to investigate the matter further should you think an underlying problem still exist. However, the tests performed were thorough and passed all our checks. AETM

Posted 10 months ago

“Worst company ever dealt with, order took 12 weeks instead of the 2 weeks that it should of. Constantly lied to on a number of occasions that the cage was being painted but in actual fact when it turned up it had no paint on it. Rude staff that Connor sort any problems. When it did finally arrive it didn’t even fit”

Posted 2 years ago

Hi Jordan, Thank you for taking the time to leave us a review. I can appreciate your experience and delay with this order has been very inconvenient for you and for that I can only apologise on behalf of the company. Your order came to us during a very difficult time as the paint company were struggling for resources needed for the roll cage powder coating. This is not an isolated incident both inside or outside of the tuning world with Brexit and COVID having major implications on the import of goods from overseas. A prime example of this is the empty car showrooms. Car manufacturers are halting production as they cannot get certain components required to build new cars. The delivery of news cars is being pushed further and further back for many people across the UK. After speaking with my team, I have been made aware the team here were in constant contact with you regarding the delays, keeping you up to date on the situation through both phone calls and emails. A compensation package was also agreed for the inconvenience you have gone through with this order. I have also been made aware you requested the roll cage to be sent unpainted and that you were refunded the difference for the paint job. Our staff members have done all they can to both get this order out to you as soon as possible and keep you up to date with the situation. If you would like to discuss the matter further, please feel free to contact us through our Contact Us page.

Posted 2 years ago

“Purchased a scorpion 3” decat…. Received a vudu one, now this wouldn’t have been an issue however having fitted said product and after a week or 2 of use the bolts holding the decat to the turbo had actually melted! And by the time I actually realised it was only held on by 1 bolt!! A £130 purchase nearly cost over 1k I know this is a review of the sump plug but I’d rather review the choccy bolts supplied 😅”

Posted 2 years ago

“Replaced my phase 1 maxton splitter for the cheaper phase 2 without giving me a refund on the difference. Parcel was damaged on route and turned up with parts missing. Then found it near impossible to contact customer service to resolve the issue. Ended finally getting all the parts 2 weeks after initial order was supposed to turn up and missed 2 garage slots for fitting! EXTREMELY POOR SERVICE”

Posted 2 years ago

Customer satisfaction is our top priority so I'm very sorry that we failed to meet your expectations. Thank you for taking the time to bring this to our attention. We will use the feedback to make us better and to make sure this doesn't happen again in future.

Posted 2 years ago

“Order took way over a month to come and got told it would be 2 weeks”

Posted 2 years ago

Hi James, Thank you for taking the time to leave us a review. You were advised this order would be with you in 10-14 working days, which is a standard on all orders out of our own stock levels. I can see this order was shipped to you, 14 working days after you placed your order. If you want to discuss this further, please drop me an email to sam.matthews@aetmotorsport.com

Posted 2 years ago

“After several e mails half my order is still missing I have tried to contact them without any response have made several purchases but never again”

Posted 3 years ago

Hi Kash, although you had initial problems, I believe Sam has contacted you, arranged a collection and processed a refund as agreed with yourself as it looks like you were contacting an outdated email address. Should you need to contact us again in the future, please contact us via our Contact Us page linked below: Contact Us page here: https://www.aetmotorsport.com/pages/contact-aet-motorsport

Posted 2 years ago

“Take your money for an item they say is in stock then give you a delivery date 4 weeks later.. forget that you try to call and you get diverted to an email only form. I clearly emailed and asked you to cancel my order I even called my bank.. nothing sure enough my items arrived long over due so over due id purchased the same items from the producer them selfs who stated the item was out of stock but gave me a delivery dates of 2 weeks which I proceeded with please let me know your returns policy and no im not paying for the service thanks”

Posted 3 years ago

Hi Sav, I have tried to email you regarding this matter but I've had no reply from yourself. I'm not sure which address you have been trying to contact but we have a dedicated Contact Us page should you still need to get in contact with us about this. Contact Us Page: https://www.aetmotorsport.com/pages/contact-aet-motorsport

Posted 2 years ago

“To further my previous review. Just received the new part. They sent exactly the same part they did to begin with. And it was damaged. Not sure what kinda company they’re running but judging off their social and youtube it’s full of 15 year olds so this doesn’t actually surprise me. Avoid at all costs”

Posted 3 years ago

Hi Alex, I do apologise for the delay and lack of communication. It’s been an extremely difficult time for the company over the past few months but with the lockdown easing we’re slowly getting staff back into the office. We’ve also hired a new customer service team member who started last Monday to purely concentrate on customer enquiries to get our customer service up to the standard it was prior to the government lockdown. I've spoken to you on email earlier today but just to confirm your order will be getting collected tomorrow and once it lands with us we can sort out the refund.

Posted 3 years ago

“Wrong part advertised. Wrong part received. No support for several weeks. Lesson learned.”

Posted 3 years ago

Hi Marcel, I've dropped you an email if you want to get back to me and discuss your issue so I can get this sorted for you. Many Thanks

Posted 3 years ago

“Disgusting”

Posted 3 years ago

Hi Lee, I can see your order was delivered within three days of you ordering with us, I've dropped you an email if you want to get back to me and discuss your issue on there. Many Thanks

Posted 3 years ago

“No communication from the refund service at all”

Posted 3 years ago

Hi Josh, I've just dropped you an email so we can get this sorted for you ASAP. I do apologise for the delay and lack of communication. It’s been an extremely difficult time for the company over the past few months but with the lockdown easing we’re slowly getting staff back into the office. We’ve also hired a new customer service team member who started last Monday to purely concentrate on customer enquiries to get our customer service up to the standard it was prior to the government lockdown. Please get back to me on email so we can sort this ASAP.

Posted 3 years ago

“I am very disappointed actually!I understand that recent global events have conspired to delay the titting of my LSD but sending it to me instead of a refund is taking me for a fool,as it made no sense,I still may want a refund and will be getting in touch in due course.1 star”

Posted 3 years ago

“Had parts missing from both orders. First sent a email on the 12th of February its now the 3rd of March and still no answer. Its not good posting on Instagram every hour when it takes weeks to get a reply. Really a shame its put me off ordering anything else.”

Posted 3 years ago

«
1
2
»

VUDU Performance is rated 4.7 based on 944 reviews