VUDU Performance Reviews

Name: VUDU Performance
Address: Normanton Industrial Estate, Unit 14 Beckbridge Road, Normanton Industrial Estate, Unit 14 Beckbridge Road, Normanton
Rating: 4.67

4.7 Rating 1,046 Reviews

92 %

of reviewers recommend VUDU Performance

4.7

Based on 1,046 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+44 1924 228042

Location:

Normanton Industrial Estate, Unit 14 Beckbridge Road,
Normanton Industrial Estate, Unit 14 Beckbridge Road
Normanton
WF6 1TE

VUDU Performance 5 star review on 13th May 2025

D Hackett

VUDU Performance 5 star review on 8th May 2025

S Cothill

118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good parts but wasn't happy that you advertised the floor mats as having the floor fixings for both driver and passenger sides. I sent you emails to both sales & orders which I got no response. Won't be spending more money here if that's the kind of service you run.”

Helpful Report

Posted 1 month ago

Hi George, Thank you for your review and for bringing your concerns to our attention. We're sorry to hear that the floor mats didn’t meet your expectations regarding the advertised fixings. We strive for transparency in our listings, and your feedback is valuable in helping us improve. We also apologize for the lack of response to your emails. This is not the level of service we aim to provide, and we are looking into this matter. Please reach out to our customer support team directly, and they will assist you promptly. We appreciate your feedback and hope to have the chance to regain your trust in the future. Best regards, The VUDU Performance Team

Posted 1 month ago

“Delivery came sound no dramas”

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Posted 3 months ago

Hi Emilio, glad to see your delivery arrived perfectly fine. However I can see you only left us 2/5 stars, if there was a problem with your order, please contact our sales inbox and we'll be happy to assist you further.

Posted 3 months ago

“Easy to install, does increase induction and blow off noise. However, would give P006A error often and put the car in limp mode. I’ve done smoke test for vacuum leaks and checked pump diaphragm. After swap testing with the OEM airbox, it is obvious this aftermarket induction kit is not compatible and it’s giving the error. One thing I have noticed is that the ITG maf housing I have received with the kit does not have the ITG logo like shown in the picture. Maybe I have received an incorrect part?”

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Posted 4 months ago

Hi Cheuk, Thank you for taking the time to share your experience. We're sorry to learn that you're encountering the P006A error and that the aftermarket induction kit did not meet your expectations. It's certainly frustrating when a product impacts your vehicle’s performance like that. Regarding the ITG MAF housing, we understand how important it is for every component to match what was advertised, and we appreciate you bringing this to our attention. Quality control is crucial, and your feedback will help us address any discrepancies in our inventory. Please feel free to reach out to our customer service team for further assistance. We’re here to help in any way we can and hope to resolve these issues with you. Thank you again for your feedback.

Posted 4 months ago

“Great company and name but I ordered the part on the 27th of November and didn't receive it for another 2 weeks ....”

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Posted 5 months ago

Hi Kieran, Thank you for your feedback. We sincerely appreciate your understanding and apologize for any inconvenience caused by the unavailability of certain items. While we strive to maintain a wide variety of products, it can be challenging to keep everything in stock due to demand fluctuations, supplier limitations, and seasonal trends. Please know that we constantly work to improve our inventory management and restock popular items as quickly as possible. If you’re looking for a specific item in the future, we’d be happy to assist you in checking availability or suggesting alternatives. Thank you for your understanding and support!

Posted 5 months ago

“I would put 5 but communication has been very poor as half my order has not been delivered for a second time now and when I emailed to find out why got told it was coming directly from turbosmart which is fine but have not received it a week later and no confirmation it is even getting delivered at all”

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Posted 8 months ago

Dear Nick, Thank you so much for taking the time to provide us with your feedback on VUDU Performance. We truly appreciate customers like you who share their experiences and help us improve our services. First and foremost, we would like to apologize for the poor communication and the inconvenience you have faced regarding your order. We understand how frustrating it can be to not receive a portion of your order, especially when you were given conflicting information about its delivery. Rest assured, we value your trust and are committed to resolving this issue for you promptly. We have taken note of the problem you raised with the delivery from Turbosmart and will investigate the matter thoroughly to ensure this doesn't happen again in the future. We would like to make it right and improve your overall experience with us. We kindly request you respond to our emails so we can get this resolved ASAP. Once again, thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused and look forward to working towards a solution that meets your expectations.

Posted 7 months ago

“Kit arrived on time but missing wireing, missing bolt no instructions Will shop elsewhere in future”

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Posted 1 year ago

Thank you so much for taking the time to provide us with this feedback, Peter. We appreciate your honest review and we're sorry to hear that there were issues with missing wiring, missing bolts, and no instructions upon delivery. We understand how frustrating this must have been and we apologise for this inconvenience. Our stock manager has reached out to you via email this afternoon to see if we can get this resolved for you ASAP!

Posted 1 year ago

“Kept informed only because I kept calling and emailing. The product was great but the ‘3-5 working days’ turns to 2 and a half months. I get it may not be these guys fault but they won’t tell you jack unless you ring or email them. That’s not good customer service. 2* because I got quick responses.”

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Posted 1 year ago

Hi Aaqib, Thank you for taking the time to leave us a review. However, we are a little upset by the review you have left us. You mention a lack of communication, but I have all the email trails on your order page, that show the communication you received throughout the order process. I can see you were advised of an estimated lead time after you placed your order for which there is a note to say the customer is happy to wait for the order. I can then see a follow-up email with that estimated lead time of 20/6/23 in another email to yourself. Fast forward to 21/6/23, I can see you received another email letting you know the order was due with us the following day. Then on that following day another email to say that the order was ready for you to collect. I am struggling to understand your review as this email trail shows you were happy with the estimated lead time and that you were kept in contact all the way. Should you want to discuss this further, you are welcome to get back in touch with us. Kind Regards AETM

Posted 1 year ago

“Purchasing process was easy, however I’ve ordered my induction kit over a week ago “2-4 business days” and as far as I know it hasn’t even been dispatched yet”

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Posted 2 years ago

Jae, thanks for leaving us a review, we appreciate the feedback. I understand there was an error with our dispatch system that affected your order. We are extremely sorry about the delay in your order, and we appreciate the patience you had. We managed to rectify this as soon as we realised and got your order on its way to you. This issue has been fixed going forward and you shouldn't experience a delay like this without being notified. AETM.

Posted 2 years ago

“Parts took ages to arrive and had no emails to confirm delivery, the parcel was left outside the house so someone could of stole it.”

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Posted 2 years ago

Hi Jordan, Thank you for taking the time to leave us a review. I can see you placed your order on the Saturday and the full order was dispatched the next working day on the Monday. I can also see you were sent tracking numbers for each parcel on that same Monday afternoon. I have tried to contact you to discuss this further. If you could please get back to me and provide any more information regarding this, it would be greatly appreciated so we can why your experience was a negative one. Thank you.

Posted 2 years ago

“The item was out of stock even though the website said it was in stock. This took ages for them to get in contact to change the order. They then asked me weeks later for extra postage. This ended up in my package coming months after it should have.”

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Posted 3 years ago

We're sorry that your experience with us didn't quite match your expectations. We really appreciate feedback like this so we can deliver a better experience in the future. Thank you for taking time out to leave us a review.

Posted 3 years ago

“The parts them self's a very good but the customer service is shocking”

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Posted 3 years ago

Thank you for taking time out to leave a review, we appreciate you letting us know about your experience with us so that we can use your valuable feedback to deliver an even better experience next time. We're glad to hear that the quality of our product matched your expectations. Again, thank you for taking the time to review us!

Posted 3 years ago

“Pipercross air filter took over 4 weeks to arrive when it clearly stated on their website it was "in stock"..but obviously was not...poor stock level”

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Posted 4 years ago

Thank you for your review Dennis. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this to our attention. We'll strive to do better and resolve this issue promtly.

Posted 3 years ago

“Tried quoting me £400 for an oil leak when my local garage quoted less than half”

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Posted 4 years ago

“A slow service and a surcharge system that leaves the customers vehicle off the road while waiting for a part to arrive as parts bought are not sent out until surcharged item is returned, not convenient to customers”

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Posted 4 years ago

“Customer Service promissing things they do not follow....”

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Posted 4 years ago

“Won’t be using again, poor customer service and nothing ever in stock and don’t get informed of anything”

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Posted 4 years ago

Hi Tommy. We are struggling to understand this you ordered this part on the 23rd of June it was shipped on the 25th of June with DPD who left the following delivery notes for you. DPD Delivery Status Delivered (left in Shed/Outbuilding) Left in a Safe Place SMS & Left in a Safe Place e-mail notification sent its disappointing that you think this is a bad service and we hope you reconsider your review.

Posted 4 years ago

“I recently ordered a Milltek non res catback for my fiesta ST and had nothing but issues. The milltek exhaust system being on back order which it did not mention on the website when ordering and after waiting a week i called to find out the ETA on the system and was then told that they were not expected til the end of the month. I then had another call with another later expected date they would get them in stock. I was then offered the option of a slightly different system to which i was told was in stock i would just have to pay an extra £20 or so and it would be out to me the next day, when i called to confirm it had been dispatched i was told they were no longer in stock and i would have to wait for the original system and when i asked for the £20 to be refunded i was then told it was not processed on the card machine but instead they had wrote down my card detials on a piece of paper, which is appalling, and so no money had been taken from my account. Over a month after i had ordered the system it finally arrived and i was happy enough with the product but feel the customer service was nowhere near what i would expect.”

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Posted 5 years ago

“Delivery of items took a month to arrive.”

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Posted 6 years ago

“Decent looking geerknob but took 8 weeks to arrive. I had to constantly chase up myself because of the lack of correspondence from yourselves. I got told on several occasions that it would be with me by the end of the week, however after chasing them up the date got moved back again. Not a great experience overall.”

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Posted 6 years ago

“According to the website I would receive tracking information for the exhaust but the first thing I knew about the delivery was a note through the door saying delivery would be attempted once more and then the item returned. I phoned FedEx and arranged for delivery the following Thursday and took the day off work but the exhaust never arrived and late in the day I phoned FedEx to be told it never went out with the driver. No reason why, it just didn't go out. The delivery was then arranged for the following day and this time it was delivered but the box was wide open and had to be checked that everything we expected was inside the box (it was). The exhaust is great and the instructions good and ability to phone for help is brilliant but badly let down by the delivery company!”

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Posted 6 years ago

VUDU Performance is rated 4.7 based on 1,046 reviews