VUDU Performance Reviews

Name: VUDU Performance
Address: Normanton Industrial Estate, Unit 14 Beckbridge Road, Normanton Industrial Estate, Unit 14 Beckbridge Road, Normanton
Rating: 4.66

4.7 Rating 1,134 Reviews

91 %

of reviewers recommend VUDU Performance

4.7

Based on 1,134 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+44 1924 228042

Location:

Normanton Industrial Estate, Unit 14 Beckbridge Road,
Normanton Industrial Estate, Unit 14 Beckbridge Road
Normanton
WF6 1TE

VUDU Performance 5 star review on 21st September 2025

H Rockey

D Squibb

VUDU Performance 5 star review on 13th May 2025

D Hackett

124

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company ever dealt with, order took 12 weeks instead of the 2 weeks that it should of. Constantly lied to on a number of occasions that the cage was being painted but in actual fact when it turned up it had no paint on it. Rude staff that Connor sort any problems. When it did finally arrive it didn’t even fit”

Helpful Report

Posted 4 years ago

Hi Jordan, Thank you for taking the time to leave us a review. I can appreciate your experience and delay with this order has been very inconvenient for you and for that I can only apologise on behalf of the company. Your order came to us during a very difficult time as the paint company were struggling for resources needed for the roll cage powder coating. This is not an isolated incident both inside or outside of the tuning world with Brexit and COVID having major implications on the import of goods from overseas. A prime example of this is the empty car showrooms. Car manufacturers are halting production as they cannot get certain components required to build new cars. The delivery of news cars is being pushed further and further back for many people across the UK. After speaking with my team, I have been made aware the team here were in constant contact with you regarding the delays, keeping you up to date on the situation through both phone calls and emails. A compensation package was also agreed for the inconvenience you have gone through with this order. I have also been made aware you requested the roll cage to be sent unpainted and that you were refunded the difference for the paint job. Our staff members have done all they can to both get this order out to you as soon as possible and keep you up to date with the situation. If you would like to discuss the matter further, please feel free to contact us through our Contact Us page.

Posted 4 years ago

“Purchased a scorpion 3” decat…. Received a vudu one, now this wouldn’t have been an issue however having fitted said product and after a week or 2 of use the bolts holding the decat to the turbo had actually melted! And by the time I actually realised it was only held on by 1 bolt!! A £130 purchase nearly cost over 1k I know this is a review of the sump plug but I’d rather review the choccy bolts supplied 😅”

Helpful Report

Posted 4 years ago

“Replaced my phase 1 maxton splitter for the cheaper phase 2 without giving me a refund on the difference. Parcel was damaged on route and turned up with parts missing. Then found it near impossible to contact customer service to resolve the issue. Ended finally getting all the parts 2 weeks after initial order was supposed to turn up and missed 2 garage slots for fitting! EXTREMELY POOR SERVICE”

Helpful Report

Posted 4 years ago

Customer satisfaction is our top priority so I'm very sorry that we failed to meet your expectations. Thank you for taking the time to bring this to our attention. We will use the feedback to make us better and to make sure this doesn't happen again in future.

Posted 4 years ago

“Order took way over a month to come and got told it would be 2 weeks”

Helpful Report

Posted 4 years ago

Hi James, Thank you for taking the time to leave us a review. You were advised this order would be with you in 10-14 working days, which is a standard on all orders out of our own stock levels. I can see this order was shipped to you, 14 working days after you placed your order. If you want to discuss this further, please drop me an email to sam.matthews@aetmotorsport.com

Posted 4 years ago

“After several e mails half my order is still missing I have tried to contact them without any response have made several purchases but never again”

Helpful Report

Posted 4 years ago

Hi Kash, although you had initial problems, I believe Sam has contacted you, arranged a collection and processed a refund as agreed with yourself as it looks like you were contacting an outdated email address. Should you need to contact us again in the future, please contact us via our Contact Us page linked below: Contact Us page here: https://www.aetmotorsport.com/pages/contact-aet-motorsport

Posted 4 years ago

“Take your money for an item they say is in stock then give you a delivery date 4 weeks later.. forget that you try to call and you get diverted to an email only form. I clearly emailed and asked you to cancel my order I even called my bank.. nothing sure enough my items arrived long over due so over due id purchased the same items from the producer them selfs who stated the item was out of stock but gave me a delivery dates of 2 weeks which I proceeded with please let me know your returns policy and no im not paying for the service thanks”

Helpful Report

Posted 4 years ago

Hi Sav, I have tried to email you regarding this matter but I've had no reply from yourself. I'm not sure which address you have been trying to contact but we have a dedicated Contact Us page should you still need to get in contact with us about this. Contact Us Page: https://www.aetmotorsport.com/pages/contact-aet-motorsport

Posted 4 years ago

“To further my previous review. Just received the new part. They sent exactly the same part they did to begin with. And it was damaged. Not sure what kinda company they’re running but judging off their social and youtube it’s full of 15 year olds so this doesn’t actually surprise me. Avoid at all costs”

Helpful Report

Posted 4 years ago

Hi Alex, I do apologise for the delay and lack of communication. It’s been an extremely difficult time for the company over the past few months but with the lockdown easing we’re slowly getting staff back into the office. We’ve also hired a new customer service team member who started last Monday to purely concentrate on customer enquiries to get our customer service up to the standard it was prior to the government lockdown. I've spoken to you on email earlier today but just to confirm your order will be getting collected tomorrow and once it lands with us we can sort out the refund.

Posted 4 years ago

“Wrong part advertised. Wrong part received. No support for several weeks. Lesson learned.”

Helpful Report

Posted 4 years ago

Hi Marcel, I've dropped you an email if you want to get back to me and discuss your issue so I can get this sorted for you. Many Thanks

Posted 4 years ago

“Disgusting”

Helpful Report

Posted 4 years ago

Hi Lee, I can see your order was delivered within three days of you ordering with us, I've dropped you an email if you want to get back to me and discuss your issue on there. Many Thanks

Posted 4 years ago

“No communication from the refund service at all”

Helpful Report

Posted 4 years ago

Hi Josh, I've just dropped you an email so we can get this sorted for you ASAP. I do apologise for the delay and lack of communication. It’s been an extremely difficult time for the company over the past few months but with the lockdown easing we’re slowly getting staff back into the office. We’ve also hired a new customer service team member who started last Monday to purely concentrate on customer enquiries to get our customer service up to the standard it was prior to the government lockdown. Please get back to me on email so we can sort this ASAP.

Posted 4 years ago

“I am very disappointed actually!I understand that recent global events have conspired to delay the titting of my LSD but sending it to me instead of a refund is taking me for a fool,as it made no sense,I still may want a refund and will be getting in touch in due course.1 star”

Helpful Report

Posted 4 years ago

“Had parts missing from both orders. First sent a email on the 12th of February its now the 3rd of March and still no answer. Its not good posting on Instagram every hour when it takes weeks to get a reply. Really a shame its put me off ordering anything else.”

Helpful Report

Posted 4 years ago

“Waited over 2 months for my item, because of that the new rules for UK and EU came and I had to pay an ekstra 80pounds to get my item... I paided for taxes both in UK and my own country.. The support it not much help, Aldo vers long response time.”

Helpful Report

Posted 5 years ago

“Shoddy. Read returns before buying anything.”

Helpful Report

Posted 5 years ago

“Purchased a induction kit and is causing a engine light. Took ages to arrive and now can't return as it's over the 30day return policy. No use for the product now and cost over €200!!”

Helpful Report

Posted 5 years ago

“Took 4 month for items to come”

Helpful Report

Posted 5 years ago

“Took absolutely ages to revive what I ordered, wait time was ridiculous”

Helpful Report

Posted 5 years ago

“I waiting 2 months for my order emailing 3 times for updates and messaging on Facebook and Instagram multiple times, it wasn’t until I left a comment on your post that I got a response. Saying the order had just been missed. Really not happy with the service but will put it down to tough times. Will potentially use you again but wouldn’t be my go to at this point in time”

Helpful Report

Posted 5 years ago

“Well my exhaust has been lost so maybe you could use a better courier company in the future....for the shipping price I paid this has been a massive headache”

Helpful Report

Posted 5 years ago

“Poor customer service they don't respond to emails Don't expect to receive your order on time they just leave you in limbo. Will never use them again.”

Helpful Report

Posted 5 years ago

VUDU Performance is rated 4.7 based on 1,134 reviews