VUDU Performance Reviews

Name: VUDU Performance
Address: Normanton Industrial Estate, Unit 14 Beckbridge Road, Normanton Industrial Estate, Unit 14 Beckbridge Road, Normanton
Rating: 4.67

4.7 Rating 1,031 Reviews

92 %

of reviewers recommend VUDU Performance

4.7

Based on 1,031 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

+44 1924 228042

Location:

Normanton Industrial Estate, Unit 14 Beckbridge Road,
Normanton Industrial Estate, Unit 14 Beckbridge Road
Normanton
WF6 1TE

VUDU Performance 5 star review on 18th April 2025

107

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong part advertised. Wrong part received. No support for several weeks. Lesson learned.”

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Posted 4 years ago

Hi Marcel, I've dropped you an email if you want to get back to me and discuss your issue so I can get this sorted for you. Many Thanks

Posted 4 years ago

“Disgusting”

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Posted 4 years ago

Hi Lee, I can see your order was delivered within three days of you ordering with us, I've dropped you an email if you want to get back to me and discuss your issue on there. Many Thanks

Posted 4 years ago

“No communication from the refund service at all”

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Posted 4 years ago

Hi Josh, I've just dropped you an email so we can get this sorted for you ASAP. I do apologise for the delay and lack of communication. It’s been an extremely difficult time for the company over the past few months but with the lockdown easing we’re slowly getting staff back into the office. We’ve also hired a new customer service team member who started last Monday to purely concentrate on customer enquiries to get our customer service up to the standard it was prior to the government lockdown. Please get back to me on email so we can sort this ASAP.

Posted 4 years ago

“I am very disappointed actually!I understand that recent global events have conspired to delay the titting of my LSD but sending it to me instead of a refund is taking me for a fool,as it made no sense,I still may want a refund and will be getting in touch in due course.1 star”

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Posted 4 years ago

“Had parts missing from both orders. First sent a email on the 12th of February its now the 3rd of March and still no answer. Its not good posting on Instagram every hour when it takes weeks to get a reply. Really a shame its put me off ordering anything else.”

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Posted 4 years ago

“Waited over 2 months for my item, because of that the new rules for UK and EU came and I had to pay an ekstra 80pounds to get my item... I paided for taxes both in UK and my own country.. The support it not much help, Aldo vers long response time.”

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Posted 4 years ago

“Shoddy. Read returns before buying anything.”

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Posted 4 years ago

“Purchased a induction kit and is causing a engine light. Took ages to arrive and now can't return as it's over the 30day return policy. No use for the product now and cost over €200!!”

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Posted 4 years ago

“Took 4 month for items to come”

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Posted 4 years ago

“Took absolutely ages to revive what I ordered, wait time was ridiculous”

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Posted 4 years ago

“I waiting 2 months for my order emailing 3 times for updates and messaging on Facebook and Instagram multiple times, it wasn’t until I left a comment on your post that I got a response. Saying the order had just been missed. Really not happy with the service but will put it down to tough times. Will potentially use you again but wouldn’t be my go to at this point in time”

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Posted 4 years ago

“Well my exhaust has been lost so maybe you could use a better courier company in the future....for the shipping price I paid this has been a massive headache”

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Posted 4 years ago

“Poor customer service they don't respond to emails Don't expect to receive your order on time they just leave you in limbo. Will never use them again.”

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Posted 4 years ago

“Poor just poor”

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Posted 4 years ago

Hi Michael.. This is disappointing to read given we had your products delivered within 10 working days direct from a hand made air filter manufacturer here in the UK. Not only this you where able to speak with one of our directors via email on a Sunday. As mentioned we think you should consider the worlds situation and what effect COVID-19 has had on manufacturers and retailers alike. We hope in future you check with the preferred retailer before placing an order for something bespoke made. Kind Regards,

Posted 4 years ago

“I haven’t recieived my parcel”

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Posted 5 years ago

“Won’t send me them item I paid for because of a bad review”

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Posted 5 years ago

“Sent me the incorrect part and there product knowledge was terrible. Also left my details 3 times and never got a call back.”

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Posted 5 years ago

“Very poor service - took a good week and half before I heard anything about my exhaust being delivered and then been sent a sub strip which I was told was already cut to fit my car then when I go to fit it it’s not. Would not use again!”

Helpful Report

Posted 5 years ago

“The service I have received from yourselves on my latest order is shocking. I would appreciate if you could respond to my complaint below in writing (via email). I ordered some front Tarox brake pads for my ST180 back on 12 February this year, yet it took till the 22nd for you to notify me the pads were not in stock. After numerous phone calls (with no one calling me back) and unanswered emails you finally sent me a follow up email on 12th March!!! Then after even more unanswered emails and calls you finally told me you were sending the pads on 9th of April. Today I am being told their being sent me to me tomorrow, I do not have high hopes. Up till this point I have always been impressed by your service, but as it currently stands I am not planning to place any future orders with yourselves and I will not be recommending you to my fellow Fiesta ST owners.”

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Posted 6 years ago

“Can’t even send a oil filter to the correct address”

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Posted 6 years ago

VUDU Performance is rated 4.7 based on 1,031 reviews