Village Green Signs Reviews

Name: Village Green Signs
Address: Arcola House, Staplehurst Road, Sittingbourne, Kent
Rating: 4.65

4.7 Rating 2,030 Reviews

91 %

of reviewers recommend Village Green Signs

4.7

Based on 2,030 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Village Green Signs:

Personalised Hand-painted House Signs

Visit Website

Phone:

0800 802 1032

Email:

support@villagegreensigns.co.uk

Location:

Arcola House,
Staplehurst Road,
Sittingbourne
Kent
ME102NH

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Village Green Signs 5 star review on 21st October 2025

390

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleased with the quality however on my order I had 3 lines of my address and there are only 2 on the sign, which I can accept but wasn’t informed on this any any stage of the order, order did take a lot longer that was indicated on the web page and I had to chase it up a number of times. I know times are very challenging just now but a bit of communication would have been appreciated”

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Posted 5 years ago

“Just what I expected but over priced.”

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Posted 5 years ago

“Lovely sign arrived but illustration damaged because screws were packed on top of the painted area - would be better if screws placed outside the bubble wrap.”

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Posted 5 years ago

“When open the package it was Damaged, contacted the seller after we sent a photo of the damaged sign & they said that it would be replaced.(still waiting) Suggest they put more packing around before the post it and put label on it to say it is fregile”

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Posted 5 years ago

“Happy with sign but disappointed with customer service I did not receive my sign within the scheduled time and sent a email and within a couple of minutes received a message that my sign was on its way”

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Posted 6 years ago

“Delivery service was extremely poor worst service As item took over a month to arrive (I have proof and receipts ) but price and customer service were reasonably and lovely but as a whole would not recommend or use again”

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Posted 6 years ago

“Customer service was very good HOWEVER the sign its self is not worth the £83 I paid for it, it took longer than expected and needed to be returned due to poor quality, this is where the good customer service comes in but the sign is very lightweight and I doubt very much it will last through years of weather, time will tell. I wouldn't recommend them for their timescales and prices.”

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Posted 6 years ago

“The dispatch/delivery of my sign was quite slow at over 2 weeks. I was a little disappointed with the quality when it arrived, as the text seems somewhat blurry. However, the sign itself is strong and comes with a good fixing kit including the screw caps. Well packaged, no damage. Delivered within 3 days of dispatch.”

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Posted 6 years ago

“Slate plaque looks good and for now it is great, but I thought it would have been deep etched so that I could fill/paint in lettering when original wears off.”

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Posted 6 years ago

“I first purchased our sign on the 13th of May, this was not a special commission design but one that they already offered online. I did no actually receive the sign until the 2nd of August. Part of the reason was due to the original sign that was sent on the 28th of June (still a long wait) got lost in transit. So I had to wait another five weeks for a replacement. I do appreciate that all of these are handmade and hand painted and that really does show in the finished result and in the grand scheme it was of course worth the wait. It was just frustrating as I felt I was being messed around. I would buy from them again, however my expectations have come down.”

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Posted 6 years ago

“I purchased a slate house sign. The slate was 5mm, I expected thicker. The characters were spray painted on, the coverage was very thin.”

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Posted 6 years ago

“Although the sign itself is lovely it did take about 3 months to arrive. Also I had to send it back as there was some damage to the paintwork. When it was sent back to me the paintwork had been repaired where it was originally chipped but the sign now has some new chips to the picture part of the sign so very noticeable! Disappointed in this due to the price of the sign. I won’t be sending it back again in case of anymore damage, and will repair the sign myself. But saying that the Customer service was good and they replied quickly and politely whenever I sent an email. Sorry, would have loved to give you 5 stars but just can’t.”

Helpful Report

Posted 6 years ago

“The website self-design service is easy and quick to use and the sign arrived promptly. However, the 'white' printed letters are very pale - almost grey, even against a slate background, which is a shame as the slate itself is quite good. I think a better opacity and quality ink for the letters would have been better.”

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Posted 6 years ago

“Excellent sign but took over 10 weeks to arrive (advised 6weeks delivery). No correspondence until I enquired.”

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Posted 6 years ago

“Very pleased with the hand painted sign. Looks great. Only reason for not giving 5 stars was that the delivery was well over 3 months.”

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Posted 6 years ago

Thank you for your valuable review and advice.

Posted 6 years ago

“Acceptable in the end, although I have yet to take delivery of my sign. Trying to order one was a bit of a mission in so far as I didn’t totally understand the ordering jargon for example: all around the top/bottom and all around the oval?? What exactly is that referenced to, I am not stupid but it wasn’t clear so decided to make contact by the old fashioned method - the telephone! An American on the ansaphone telling me to call back later. After several attempts I ended up emailing ‘someone’ I did eventually get a call back and from then on the order was straightforward. My advice is to have a human at the other end of the phone to prevent the likes of me giving up and going somewhere else. Receipt of the sign will tell me if all the hassle was worth it.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us your feedback! We are awfully sorry to hear you had some trouble using our website - we try to provide a user-friendly ordering system so great customers like yourself can place an order online with confidence. We have had some technical issues without phone lines over the last few weeks, so we are terribly sorry if this caused any inconvenience. Our phone provider gives us an American voice mail system, however, we are based in the UK, Kent. We strongly believe that you will agree that your finished product will be well worth the wait - and that you will fall in love with the sign as soon as you set your eyes on it :) However if for any reason there are any issues with your sign please do let us know right away and we will be more than happy to help and advise.

Posted 6 years ago

“I haven't yet received my sign, it's about 38 hawthorn Road, im sure I clicked post to 1 Johnson Road on my eBay account but haxe not yet received it”

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Posted 6 years ago

Hi James I have passed your review onto the friendly care team who will be in touch :)

Posted 6 years ago

“Signs received were fine but was rather disappointed that they took well over 2 months to arrive. I was only given information about delay when I enquired. Also one of the 2 signs had some bits missing due to bubbles and some paint missing. Just not what I expected for the price. Solution offered was to send back for repainting but really didn't want to do this as had waited so long already. Overall disappointed.”

Helpful Report

Posted 6 years ago

We are awfully sorry that you are not happy with the sign you received :( You mention about bubbles on the sign - I think this may be down to the natural material of the resin we use. Unfortunately we cannot avoid this. In regards to the delay in getting your sign to you - we cannot apologise enough for this but hope the 20% partial refund off your order was a suitable compensation for this. But a lot of love and care goes in to each sign we make so we are just as disappointed to hear when one of our customers are not 100% happy with the overal product.

Posted 6 years ago

“Although circumstances led to significant delay in shipping my order, they kept me informed of progress and I'm entirely happy with the sign as delivered.”

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Posted 6 years ago

Thank you for your honest review we really do appreciate it and would like to take this chance to apologise again for all the delays in your order.

Posted 6 years ago

“Sign took approximately two weeks to arrive - customer service was good but the pledge that they had been busy crafting the sign possibly raised our hopes as we had a feeling of disappointment when we finally viewed it as it did not look premium and the white ink not strong and crisp on the slate. Also the sizings of each element were quite small so an electronic proof would have been a good step. We will put it up though and not completely disappointed!”

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Posted 6 years ago

Thank you for taking the time to leave us your feedback David. We cannot apologise enough for the unfortunate delays we had in our studios over the Christmas period, and can only hope that our dedicated care team were able to keep you well informed with the updates of your signs. We are also very sorry that we are unable to offer any digital proofs of our signs, but unfortunately this is down to the hand made nature of each unique sign. But we always try our very hardest to find the best fit for each plaque. If you have any issues with your order, please do let the customer service team know and they will be more than happy to help.

Posted 6 years ago

Village Green Signs is rated 4.7 based on 2,030 reviews