We were given a Viavito bike/cross trainer as a gift by family a little over a year ago. A few weeks ago it started making a loud clicking noise as the pedals were turned. Contact was made with Viavito, who responded reasonably quickly requesting a video of the machine making the noise and other data. This was provided and Viavito emailed us to say that they would send a replacement flywheel within a few working days. A week later, when nothing had turned up, I checked the tracking details (Yodel) and was shocked to learn that the "package" had been "handed to customer" the previous Saturday, only one day after Viavito had said they would send the part. So either Viavito or Yodel were lying about the despatch/delivery. When it was finally established with Viavito that the part had not been delivered, we were informed that the part in question is now out of stock and that they would refer the matter "to a colleague". No information as to when the item would be back in stock, who the colleague was to contact. Phoning Viavito is a waste of time. All you get is a long-winded recorded message with information you are not in the least bit interested in hearing, endless lame excuses about "challenging times" and then they hang up.... Our experience of this company is rubbish. The product (approx £400's worth) fails after just over a year and, after an apparent initial flurry of "service", the support offered peters out. Get your act together Viavito. Like all home gym companies, you have probably been "creaming it in" thanks to the pandemic. Now how about some real service?