Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“Very good”

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Posted 8 years ago

“Looked after Ruby professionally which eased our worries”

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Posted 8 years ago

“Too long asking questions on phone 15 mins then gps took us on a 40 min journey then on arrival you have to ring a mobile number to get access which took another 10 minutes to open door then another 10 mins to finally see a vet 75 mins in total far too long for emergency service.!!! I will insist on going to Chestergates in future 10 mins away and instant access at door normally with vet waiting as it should be in a emergency situation.”

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Posted 8 years ago

Hi there, I'm sorry to hear you had a bad experience with us. We'd like to understand what happened here, so please get in touch with clientcare@vets-now.com. Kind regards, Kirsty

Posted 8 years ago

“This is the second time I have had to use Vets Now in difficult circumstances and I can only say how wonderful the staff are. Not once did I feel rushed, I was given as much time as I needed with Holly and most importantly Holly was treated with absolute 100% care, which to a pet owner is paramount. All I can say is thank you so much for the care given.”

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Posted 8 years ago

“We took our I’ll cat to be looked after for the night. All the staff from the reception to the vet were very helpful and put us at our ease, making a stressful situation easy to deal with.”

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Posted 8 years ago

“Fast and helpful service”

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Posted 8 years ago

“Good thorough service.”

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Posted 8 years ago

“Under the circumstances it would have been better to see our deceased cat privately in the room first, before taking her away in the cat basket.”

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Posted 8 years ago

“Both vets were so kind and Michael was truly amazing with my Persian, Siah. Can’t thank you enough for taking care of her in such a gentle and loving way.”

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Posted 8 years ago

“We were very touched by the degree of care given to Millie, and ourselves when we came to pick her up. All of the staff were lovely and very professional. Please pass on our thanks again to all of staff.”

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Posted 8 years ago

“Vet was very patient and reassuring, yet honest with how our dog is. Took us in straight away on the early ours of Saturday morning and made us feel extremely comfortable. Thank you so much.”

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Posted 8 years ago

“Very caring”

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Posted 8 years ago

“They listen to you about your animal & very kind & caring”

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Posted 8 years ago

“Staff were really friendly and very professional. Premises was spotlessly clean. Highly recommend.”

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Posted 8 years ago

“Lovely vets and nurses who helped us in a very upsetting and difficult time with our special fur baby Toby”

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Posted 8 years ago

“They looked after my dog very well”

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Posted 8 years ago

“Vet very good. Cost extortionate. Over £160 just to have my an emergency appointment for my dog at my own vets. Surely costs can be reduced??? This didn't include medication. Animals will suffer because people have not got that amount of money in an emergency”

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Posted 8 years ago

“Friendly,helpful services”

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Posted 8 years ago

“Helped me v quickly to decide what was best for Bobby.”

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Posted 8 years ago

“It was a very sad reason to need their support but we were supported with compassion and care”

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Posted 8 years ago

Vets Now is rated 4.3 based on 2,805 reviews