Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

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“My cat was very sick she is now on well still has to go bk and the. Vets was excellent with her”

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Posted 8 years ago

“The staff that greeted us on the way in were very lovely and freindly. They took really good care of our cat Magoo. Everyone was really caring and thoughtful”

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Posted 8 years ago

Hi Mrs Noble, I'm so happy to hear that you feel this way and that we were able to help Magoo. Many thanks - Rebecca

Posted 8 years ago

“Very helpful and kind staff. Vincent the Spanish vet was thorough and kind to my cat. Unfortunately he had to be put to sleep.”

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Posted 8 years ago

“Excellant service well done”

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Posted 8 years ago

“We took our cat in, and we found our she had kidney toxics. She had to stay in over night. The staff were very friendly and professional and glad to say my cat is getting better every day, after days on IV fluid, thank you”

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Posted 8 years ago

“Rosa Lopez is an exceptional person, the delivery of care was excellent.”

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Posted 8 years ago

“Excellent care given and looked after our cat as if it was there own!! Can’t praise the staff enough!!”

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Posted 8 years ago

“Kept adding money on left right and centre. Bill when from £300, £500 to Ending up being £600. But he's worth it but think for us being young and not working. Could give some leeway.”

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Posted 8 years ago

Hi Sophie and Brett, I'm glad we were there to help and provided emergency care for your pet, As I'm sure you'll appreciate, our dedicated emergency vets are on hand during the night, at weekends and all public holidays to provide this critical service to all pets. Because of this, it's true that out-of-hours care can be very expensive, which is why we always encourage the highest lever of pet insurance possible to cover for this. Kind regards - Kirsty

Posted 8 years ago

Hi Sophie and Brett, I'm so sorry to hear that you are not happy with the cost of the service. Our prices are reflect the fact that we offer an out-of-hours emergency service, however we do actively encourage pet owners to take out pet insurance to help cover this. If you feel you have been wrongly charged, please do not hesitate to contact the Client Care team at clieantcare@vets-now.com. Many thanks - Rebecca

Posted 8 years ago

“Saved my cats life. Can't thank them enough.”

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Posted 8 years ago

“Our cat was very sick when we brought her in and they acted very quickly to figure out the problem and try and make her better.”

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Posted 8 years ago

“Firstly I had the abject horror of watching a vet try to PULL a dogs head through a buster collar instead of opening it up. When it was my turn to be seen the vets first option for me was to keep my dog overnight when he had only had an upset stomach and no other symptoms. My dog was then led away to be given a jag in another room away from me. I have no idea if he was actually given the jag as I did not witness it. I felt it was all about making as much money as possible and there wasn’t a genuine care for the animals. I wouldn’t go back”

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Posted 8 years ago

Hi Miss Patterson, Thanks for taking the time to leave us a review. I'm so sorry you weren't happy with our service, please speak to our client care team at clientcare@vets-now.com who will look in to your case - Kirsty

Posted 8 years ago

“Did what I could not they helped my dog.”

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Posted 8 years ago

“My Cat had a lump and they took good care of him and he is all healed and healthy now.”

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Posted 8 years ago

“Very poor service on collection of our dog. Was spoke to in a side lane where it was raining and given only the briefest of details regarding our dogs overnight stay and condition. Also vet that called me this morning was very dismissive again giving me very little information.”

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Posted 8 years ago

Hi Louise, I'm sorry you felt our service wasn't up to scratch. Please let our client care team know at clientcare@vets-now.com and they can have a look into your case. Kind regards - Kirsty

Posted 8 years ago

“Out of hours service, getting an immediate appointment”

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Posted 8 years ago

“Very happy”

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Posted 8 years ago

“Excellent service and lovely caring staff. My only complaint is to do with admin; I feel a £30 admin fee to submit a £700+ bill directly to the insurance company is excessive and puts an extra financial burden on clients who are already stressed - both financially and emotionally - by a pet’s illness or injury.”

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Posted 8 years ago

Hi Mrs Goodier, thanks for leaving us a positive review. Our admin fee is normally under £15 so please speak to client care at clientcare@vets-now.com in case an error has occurred. Many thanks, Kirsty

Posted 8 years ago

“There when we needed you thankyou”

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Posted 8 years ago

“Made my dog well again”

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Posted 8 years ago

“Great, friendly and caring staff. Looked after my poor lab with very sore ears. Was seen on the day I phoned and taken within minutes of arriving. Would highly recommend.”

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Posted 8 years ago

Vets Now is rated 4.3 based on 2,805 reviews