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Vapour Depot Reviews

4.7 Rating 478 Reviews
94 %
of reviewers recommend Vapour Depot
4.7
Based on 478 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Read Vapour Depot Reviews
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Email:

support@vapourdepot.com

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Vapour Depot 5 star review on 24th March 2024
Michael
Vapour Depot 5 star review on 3rd March 2023
Alex Hadfield
Vapour Depot 5 star review on 8th July 2022
Emma Tarpey
Vapour Depot 4 star review on 25th March 2022
Tim Solway
Vapour Depot 4 star review on 25th March 2022
Tim Solway
Vapour Depot 1 star review on 28th February 2022
Tom
Vapour Depot 5 star review on 17th August 2021
Sumaya Rahim
6
Anonymous
Anonymous  // 01/01/2019
Excellent products. All flavours tried are of a high quality and taste amazing. Delivery always super fast. Highly recommend.
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Posted 3 years ago
Ordered the piggy bank custard big fill. Was delivered quickly the following day and it is one of the nicest custards iv had. And iv had plenty 😂 only thing is because it's a big fill you need an empty bottle as the nozzle is too wide to fill up your tank. I assume it's for pouring into 100ml bottles
Vapour Depot 5 star review on 24th March 2024
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Posted 8 months ago
Will deal Vapour Depot all time now, very fast , effortless order and delivery, liquids came well packed and earlier than expected, excellent service, thankyou big thumbs up
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Posted 1 year ago
I ordered 3 blueberry pomegranate bar juice however I received the wrong item they sent me blueberry sour raspberry, so I emailed them and they apologised and they said they would dispatch the correct item to me. I received the order and again they sent me the wrong flavour and it was the blueberry sour raspberry instead off the blueberry pomegranate. I understand when someone makes a mistake for the first time but on the second time they would make sure it’s correct. I won’t be placing anymore orders with this company as I got let down twice now.
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Posted 1 year ago
Very happy with products, and efficient service - thanks!
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Posted 1 year ago
Updating review Problem been solved by supplier.
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Posted 2 years ago
Hello Amanda, Thank you for your feedback. I have escalated this with our customer support team and you will be receiving a direct reply today. Please accept my apologies for any inconvenience, we are receiving a lot of tickets at the moment in relation to Royal Mail strikes. Once your issue has been resolved I hope you will reconsider your review rating. Many thanks The Vapour Depot team
Posted 2 years ago
Always fantastic service from Vapour Depot.
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Posted 2 years ago
They asked me to write a review so here goes. Product arrived in good time and well packaged. product ordered accurate. Works very well. Almost considering myself a non smoker after 30 years on the b*stards.
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Posted 2 years ago
Always very happy with product and service. Thanks.
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Posted 2 years ago
Quick and efficient delivery
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Posted 2 years ago
Excellent service as always. In my many years dealinging with VD, I have never been sold a bad product or suffered poor quality customer service.
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Posted 2 years ago
I'm not happy with product taste not there won't be buying again
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Posted 2 years ago
Hello Michelle, I've looked at the correspondence between yourself and our support staff. From what I can see you have mixed the concentrates in an e liquid at 30% flavouring. This is much more than we recommend. We display our recommended percentages on our product pages, we don't advise using much more than these values as it can cause an adverse affect, meaning the finished e liquids will appear to have no flavour and / or may taste very chemically. The products you received are the same products you would find elsewhere for example if you bought direct from the manufacturer. I'm sorry you feel that the products you received did meet your expectations however from a service point of view we have shipped & delivery the items in a timely manner and have tried to help & guide with your mixing via email. I hope you can reconsider your review rating to base it upon the service you received as opposed to the products. Thanks Vapour Depot
Posted 2 years ago
Hands down my most favourite shop, always accurate orders received, always delivered in the time scale, well packaged, they always go above and beyond and out of their way to keep me and my family satisfied and returning. 5/5 Stars.
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Posted 2 years ago
Fast and good quality
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Posted 2 years ago
Quick dispatch and delivery
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Posted 2 years ago
The Coil Star line is the best on the market
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Posted 2 years ago
Im giving 3 stars because you sell nice p4oducta, but i dont know how to make a review since i have not received my order, it got stuck in customs and they are not giving my order to me so i lost the order and my money
Helpful Report
Posted 2 years ago
Hello Fatmir, We have checked the tracking of your item and can see it reached the destination country / customs. Although the tracking does not show any further information in relation to customs status, it appears that the parcel has been sent back to the UK on 09/11. Unfortunately we do not have any control over the receiving countries customs procedures. Once we the package has arrived back with us, we will contact you directly via email to arrange a refund. I hope you can reconsider your review rating once the issue has been resolved to your satisfaction. Thanks Vapour Depot
Posted 2 years ago
Great products perfect for my vape and the juice I get is exactly like the elf bars price is brilliant and delivery is quick would and have highly recommended to friends and family
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Posted 2 years ago
Exactly what I was looking for, great quality & Everything arrived quickly.
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Posted 2 years ago
Love this site great deals delivery always fast never had any issues
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Posted 2 years ago
Paid for 48 hour delivery placed the order at 2pm Friday didnt receive the order till the following Friday
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Posted 2 years ago
Hi there, We have checked your order details. I can see the order was shipped on Monday the 24th of October, however Royal Mail workers were took strike action on Tuesday 25th of October. This mean that the package would not move through the Royal Mail network on that day. I can see the delivery arrived on the 28th of October, which was 2 working days after dispatch, within the expected time frame. I would hope you can reconsider your review rating based on this information. Many thanks Vapour Depot
Posted 2 years ago
Vapour Depot is rated 4.7 based on 478 reviews