Vaper Store Reviews

Name: Vaper Store
Rating: 4.59

4.6 Rating 986 Reviews

91 %

of reviewers recommend Vaper Store

4.6

Based on 986 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Vaper Store:

Vaper Store is a premium online retailer of all things vape related. Juice, mods, pods, kits, coils, tanks. UK Vapers and all UK vaping equipment is completely catered for at our online vape shop. We sell the best, cheapest vape juices and liquids from all popular vapour and eliquid suppliers.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It didn’t work.. I should have listened to the other review”

Helpful Report

Hi Nicola, please contact our customer support team via our contact form or by email to outline any issues with your order. We will always investigate and aim to resolve all issues with customer orders.

“Horrible product. Doesn't state its based on a strain of cannabis and reads as a knock off flavouring of the skittles brand, its called zittles... it tastes like chemical waste product and causes a bad throat burn. It's meant to be cbd, not replicating smoking a joint with a rancid taste and throat hit to mimic inhaling black smoke.”

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“Brought a 350 mg full spectrum cbd vape and it doesn’t work.”

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“I placed an order at 2pm on Monday. I paid £4.95 for express 1-2 day shipping as I needed the package by Friday. The order has continued to simply say "awaiting fulfilment" still now for the last 48 hours.I could deal with this if anyone from the store would reply to me or tell me what this means or how long it normally takes. However no-one replies via email or the online chat. There is no contact number. Nowhere does it explain what "awaiting fulfilment" means. At this point I just want a refund.”

Helpful Report

“Item was damaged on arrival. Not able ro use. Contacted via email still waiting for a reply.”

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“Delivery took roughly a week and item arrived broken.”

Helpful Report

Hi Dom, We're really sorry to hear that your experience wasn't in line with the majority of our customers. We'd like to fix any issues you have with faulty product and will always offer replacement if something arrives and doesn't work as expected. We can't see any communication from you in relation to your problem? Please contact us via live chat or our website contact form and we'll do our very best to resolve any issue for you. Our customers and our focus on gerat service is central to our success and something we take very seriously.

Just checked our records again. Looks like we have our wires crossed. A replacement was actually sent out to you yesterday. We have resent your tracking via email. Let us know when it arrives safely (and confirm it works).

“This item broke as the pod does not fit into the actual vape… it keeps clicking or popping back out so I’m unable to use it”

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“Sent wrong item and then stopped responding to emails , can't recommend”

Helpful Report

Hi Tim, We're sorry that your issue was not resolved satisfactorily. We don't like it when we get it wrong but hold our hands up when we do. If you reach out to us again via email, we'll do our best to get your issue sorted for you. We did try to contact you a couple of times to explain that we weren't able to send out the correct item to you as it had gone out of stock but we didn't hear back from you. If you email us, we have more stock that we can get to you or we will happily send you an alternative or a refund, whichever you prefer.

“Would never ever purchase anything from this company again, I bought a item that became faulty within a week so I sent it back after being send a pre paid label but they never received it and as I can’t find my postal receipt they have never contacted me again, it wasn’t for a lot of money say £25 but that’s not service for sure - KEEP AWAY !!!!!!!!!!!!!”

Helpful Report

Hi Steve, we're very sorry for letting you down on this occasion. As a company, we pride ourselves on trying to get customer service right to the best of our ability. We are naturally still keen to get this issue resolved for you. We genuinely don't want any of our customers to ever feel disgruntled and certainly never out of pocket. We have reached out to you via email and will await your response. We'll get this sorted.

“I have placed my order on the 16th of December and I haven't received it yet... On top of this no body is responding... I understand that is Christmas, but I am very dissapointed by the service. Where is my order???”

Helpful Report

Hi Lucio, as communicated already, unfortunately, your parcel went missing with the courier. As you are aware, we have now refunded your purchase in full at your request. Apologies for any disappointment and inconvenience.

“hasn’t even turned up and i ordered it a month ago with next day delivery”

Helpful Report

“I didn't receive the items I ordered. I have emailed twice & contacted them through chat. Absolutely no reply to any way I contact them. Really poor service, really poor customer service, won't order again from this online store. Absolute waste of time. Having to go through my bank for a refund!!”

Helpful Report

Hi Natasha, We can see that your order appears to have got lost in transit. We will refund your purchase now and naturally apologise for any inconvenience. Really sorry to have let you down but it looks like an issue with the courier on this occasion.

“I would love to review but nothing has been delivered on my order. So far no one is replying to me either ! Whats going on guys ?”

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“I’ve still not received my order and have had no email about what’s happening or why it’s delayed?”

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Vaper Store is rated 4.6 based on 986 reviews