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Vaper Store Reviews

4.6 Rating 980 Reviews

92 %

of reviewers recommend Vaper Store

Company Reviews

Product Reviews

4.6

Based on 980 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Vaper Store:

Vaper Store is a premium online retailer of all things vape related. Juice, mods, pods, kits, coils, tanks. UK Vapers and all UK vaping equipment is completely catered for at our online vape shop. We sell the best, cheapest vape juices and liquids from all popular vapour and eliquid suppliers.

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a product. It got delivered to the wrong address been contacting customer service for the past week and still haven't heard anything back. Very disappointing just be careful”

“Avoid this company. Ordered my vape over a week ago. On day two I got an email stating that it was out of stock and to choose another flavour. I replied straight away with the new flavour. Guess what?, we are now day 8. Still no vape, still no response on emails, no calls are answered by this company either. I’m sure it’s a scam! Just give me a full refund if your not going to give me my order!!!”

“Took almost a week to arrive despite me paying for 48hr tracked, and when it arrived it was a dud. Doesn't work. And the previous order I made with them was faulty as you take a puff and it carries on smoking afterwards.”

“1 Broken vape arrived out of 2 and they weren’t even the ones i ordered, have no idea where these review have come from.”

“One vape was fine, the other one arrived broken, leaking and not working. Check your products before you post them.”

“Doesn't work and can't get hold of anyone to replace it.”

“Asks me for age verification. But then there email doesn’t work so I can’t send it and the “1account” ID way doesn’t work can’t even install that app”

“Not happy with my order can't use it . When opened my order it was wet inside the package tryed using it but nothing I've emailed twice about my vape 4days ago but nothing back from store.so brought something I can't use.”

“Tastes rancid. No reply from customer services, will not buy here again.”

“Trying to return the stuff, no respond.”

“I received the vape broken. No smoke coming out when I inhale. Looks like received with the battery dead. Tried to get in contact and no response. Waste of money.”

“Absolutely awful company. Order was supposed to 48 hour tracked but arrived over a week later, tracking was supplied but it stated it was held at their own warehouse for 4 days and not even dispatched. Didn’t even get the correct items as ordered banana elf bar and got cola. Tried to contact through email as that is the only way as their live chat never connects to an agent, and never receive a response.”

“Sent me a Darwin cbd vape, which doesn’t work, I paid 17.00 for it, I’ve tried contacting them for a replacement unit to which there customer service team haven’t even bothered to reply to my email or sent out a replacement. Not happy and for this reason such a low score and there customer service sucks… please feel free to contact me with my replacement and I might change the review!!!!!”

“I received my order and opened one it was not to my liking so I email and asked if I can return the unopened one for a refund and I haven't had a response yet very disappointed at first impressions of this website”

“Recently bought the strawberry ice cream elf from here and it arrived with a completely burnt coil. The flavour was disgusting and painful.”

“Ordered waited over a week no responses to my messages Cancelled order asked for refund got message saying my parcel was lost.”

Hi Cee, please contact our customer support team via our contact form or by email ASAP to outline any issues with your order. We will always investigate and aim to resolve such issues with our couriers. We will always replace parcels which are entirely lost by couriers or provide customers with a full refund, whichever is preferred.

“I only received part of my order. Out of the 3 cbd bars ordered I received 2 and one of those was faulty! In reality I paid the price of 3 cbd bars for one!!! I’m a chronic pain sufferer and rely on cbd bars to help, money is quite tight at the moment as this is the last thing I needed. Countless messages via live chat and email to customer services have gone unanswered or the promise that someone will get back to me which never happens. Such a shame but my experience has been terrible I’ve given them plenty of chances to sort this out to no avail… awful customer service... I’m out of pocket!”

Hi Simon, I can see from your tracking that all of your items were eventually received. We can only apologise for the particular courier's delays in this instance that meant that your parcel arrived later than expected. Unfortunately, there is very little we can do to have any influence over the 1-2% of parcels that get delayed in the courier network from time to time. The vast majority of our parcels arrive on time, as can be seen in our other positive reviews.

“Very happy with my order . Was delivered super quick and customer service was excellent”

“It didn’t work.. I should have listened to the other review”

Hi Nicola, please contact our customer support team via our contact form or by email to outline any issues with your order. We will always investigate and aim to resolve all issues with customer orders.

“I placed an order at 2pm on Monday. I paid £4.95 for express 1-2 day shipping as I needed the package by Friday. The order has continued to simply say "awaiting fulfilment" still now for the last 48 hours.I could deal with this if anyone from the store would reply to me or tell me what this means or how long it normally takes. However no-one replies via email or the online chat. There is no contact number. Nowhere does it explain what "awaiting fulfilment" means. At this point I just want a refund.”

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Vaper Store is rated 4.6 based on 980 reviews