IronmasterUK Reviews

4.86 Rating 120 Reviews
97 %
of reviewers recommend IronmasterUK
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone
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About IronmasterUK:

Ironmaster home strength training equipment was originally made available in the UK by Valley Fitness Ltd in 2008. We became IronmasterUK in 2017 after 9 years supplying thousands of Ironmaster home gyms, providing epic customer service and helping our customers avoid the headaches of training in commercial gyms.

Visit Website

Phone:

020 77 88 77 10

Email:

info@ironmaster.co.uk

Location:

17A Ivel Road
Shefford
Bedfordshire
SG17 5LB

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IronmasterUK 5 star review on 6th April 2020
Nick M
IronmasterUK 5 star review on 13th April 2017
Simon
IronmasterUK 5 star review on 13th April 2017
William
Anonymous
Anonymous  // 01/01/2019
Poor customer service. Second order that has been “ miss placed” or temporarily lost. No so much the fact of it going missing but the lack of communication. I found myself constantly having to chase for information. Telephoned several times to be told that there was no one available to talk to me and that I would be called back, I wasn’t!. I even called DHL myself to try and get to the bottom of it, which I shouldn’t have to do. When I eventually got my order delivered it would have been nice to have received a courtesy call or even an email to make sure it had been received OK and that I was finally happy.
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Decent equipment but poor customer service. I made an order to be told that some of the equipment wasn't in stock and arranged delivery for the following week which was fine by me. When the first shipment arrived, some of the equipment was damaged and a piece of equipment was missing (not the piece that was due to be delivered later but ANOTHER piece missing). I complained and received an email a few days later saying they could send a replacement or offer me a discount on future products which I took them up on. I have now waited in for 2 days, waiting for the missing equipment from my original order to turn up, which was supposed to turn up yesterday. Tried calling customer service but they couldn't get me through and I've been given no tracking information or idea of when I should be receiving anything. In summary, damaged and missing equipment with minimal communication unless chased.
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I ordered a kettle bell for my husband in January 2016, but it arrived with a damaged/rusty handle. James was helpful and advised that he would check stock to arrange an exchange, but I did not hear further from him. This was despite his assurance that he would contact me personally when new stock arrived. For this reason I would not order again.
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Thank you for taking the time to leave a review. Please accept our sincere apologies for your experience. We aim for epic 5 star customer service and it seems on this rare occasion we have not delivered and have let you down. Please may you email us so that we can investigate the issue and try to make things right for you? Apologies again.
IronmasterUK is rated 4.86 based on 120 reviews