IronmasterUK Reviews

Name: IronmasterUK
Address: 17A Ivel Road Shefford Bedfordshire SG17 5LB, Shefford
Rating: 4.83

4.8 Rating 123 Reviews

97 %

of reviewers recommend IronmasterUK

Company Reviews

Metrics

Info

4.8

Based on 123 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 81%
Customer Service
Communication Channels	Email, Telephone

About IronmasterUK:

Ironmaster home strength training equipment was originally made available in the UK by Valley Fitness Ltd in 2008. We became IronmasterUK in 2017 after 9 years supplying thousands of Ironmaster home gyms, providing epic customer service and helping our customers avoid the headaches of training in commercial gyms.

Visit Website

Phone:

020 77 88 77 10

Email:

info@ironmaster.co.uk

Location:

17A Ivel Road Shefford Bedfordshire SG17 5LB
Shefford
SG17 5LB

Write Your review

Tell us how IronmasterUK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

IronmasterUK 5 star review on 20th April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So after a few months of excited waiting, I finally received all my new Ironmaster stuff this last week. After years of inconsistent training, I decided last year to get into it seriously and decided on a whole host of new Ironmaster equipment including the SuperBench Pro and most of the attachments, QuickLock dumbbells and the cable tower. I want to say this gear is just top quality and extremely well made. It’s a real step up from my old gear and feels like going from amateur to Pro! It’s really taken my training to the next level. I only have very limited space in my garage (approx 2 sq metres) and the IM gear allows me to have a full gym in this very limited space! The SuperBench Pro is very versatile in terms of its angles and attachments and the QLDB’s are solid and just how I want a dumbbell to be...solid metal! The cable tower really takes it all to the next level allowing multiple cable exercises. So if you’re thinking about it, don’t hesitate to invest in this IM equipment. You won’t be disappointed!”

Helpful Report

“I lost over $480,000 to this scam broker, and I was looking for a way to recover my money back until the day I came across people testifying on how Mrs. Olive help them recover their money back, I did not waste any time I quickly contacted her she told me to drop the required information which I did after that, I did not here from her, after two days she contacted me told me to check my wallet and to my surprise my money was recover back to my account, I promise to tell the world how she help me recover my money back, Contact. W-h-a -ts -A-p-p: ‪+54 -----9 -----3-----7------5-----1------ 4------7-----‑8------7------4-------6‬ Email: (o l i v e t r a d e r e c o v e r y_______ 5 5 (at)———-g m a i l—————c o m”

Helpful Report

““I can’t thank the [refunding team/service] enough for their amazing work. From start to finish, their dedication and expertise were evident, making a complicated recovery process feel simple and manageable. Their commitment to customer satisfaction is unparalleled, and I’m so grateful for their relentless efforts. I’ll be recommending them to everyone I know—they’re truly the best at what they do! W-h-a -ts -A-p-p : ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬ Email: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦”

Helpful Report

“I have purchased both the Super bench 2 with leg attachment, and the 54Kg dumbell set. Built solid and will last forever. I have only recently gotten to a stage where I can use the long dbell screw, unfortunately one of them was not threaded correctly (I suspect) and so I reached out to James, he sent out a brand new screw which arrived a couple of days after my first email. Also threw in a sticker and flag for the inconvenience which I thought was a nice touch. All in all, build quality 5* and customer service 5*.”

Helpful Report

“pre order set of kettle bell, got dispatched in 2 days received it in 2weeks due logistics in Ireland. Great customer service from James fast response. Been ordering from ironmaster for the past 5 years and will be in the future. thank you”

Helpful Report

“Poor customer service. Second order that has been “ miss placed” or temporarily lost. No so much the fact of it going missing but the lack of communication. I found myself constantly having to chase for information. Telephoned several times to be told that there was no one available to talk to me and that I would be called back, I wasn’t!. I even called DHL myself to try and get to the bottom of it, which I shouldn’t have to do. When I eventually got my order delivered it would have been nice to have received a courtesy call or even an email to make sure it had been received OK and that I was finally happy.”

Helpful Report

“Top notch quality products and service, I was impressed by exceptional level of professionalism from the online shop order experience through to updates prior to and support after delivery. James, you can be proud of your business, I highly recommend it.”

Helpful Report

“Ordered without expecting a delivery until August because of totally understandable stock issues - amazed when a courier arrived with the complete order two days later! Really solid equipment and a team clearly doing all they can to get stuff out.”

Helpful Report

“had a little problem with the return,but James solved it at the end. Probably should have been a little more patient.”

Helpful Report

Thank you for your review Ernest and apologies again for the delayed return issue. Hopefully our offices can get back to some kind of "normality" in the near future and any possible delays can be avoided. If we can help with anything else in the future then please do not hesitate to contact us. Stay healthy - The IronmasterUK Team

“Attempted to preorder dumbbells at start of may got all items onto basket then website crashed, got emails saying my basket was saved and I could save queuing, on 4th of may went to till to pay for what was in basket and again crashed at payment section. Emailed at time and still waiting on reply very disappointed.”

Helpful Report

Good morning Joe thank you for leaving a review and apologies for the issues that you experienced. During the pre-order period we received unprecedented levels of site visitors, emails, calls, and orders. A full update/explanation was posted within a couple of hours here: https://ironmaster.co.uk/covid-19/ We hope this clarifies the situation as we strive to offer the highest levels of customer service.

“What I will say the customers service leaves a lot to be desired I put an order in for multiple goods dumbells Superbench pro and various add ons which were accepted but when I tried to pay it kept telling me the goods were sold out after accepting my order,so I contacted customers services by email and by telephone and was told some1 would contact me soon,which did not happen,to try and rectify my problem which left a sour taste in the mouth and puts me off trying to order off them again Dave”

Helpful Report

Good morning Dave, thank you for leaving a review and apologies for the issues that you experienced. This was during the pre-order period yesterday where we received unprecedented levels of site visitors, emails, calls and orders. A full update/explanation can be found here: https://ironmaster.co.uk/covid-19/ We hope this clarifies the situation as we strive to offer the highest levels of customer service.

“This review is WAY overdue but since I am using all my Ironmaster UK gear during the lockdown it seems appropriate, if somewhat belated. I bought a great package from James and it was delivered directly to me, by him, to Shepperton Studios where I was prepping TRANSFORMERS 5 with my stunt team. The dumbbells are bomb proof. Although I rarely used the full 165lbs set I have loaded them up and they are weighted perfectly. The quick-lock system is very easy to use and the dumbbells are easy to manoeuvre into place for all training exercises. The SUPER BENCH is indeed super! These benches should be in all gyms. Simply stand on the lever and adjust. No bending over and so many increments are available to get the perfect angle. I have developed a training program around just these dumbbells alone called POWER 10 and it is without a doubt one of the best system I've designed. With the IRONMASTER UK Dumbbells it's a match made in heaven. I cannot recommend these enough and not just for home gyms but for ALL gyms. If I had a gym (and I intend to in the future) I will have 10 sets of these! Superb! Nick McKinless Action Director/Strength Coach www.beyondstrong.com www.nickmckinless.com”

Helpful Report

“The Super Pro Bench is as expected, high quality and delivered on time. It's great to see that at least Ironmaster can produce a product that is actually straight. That may sound a strange comment but I've purchased several machines from so called reputable supplier's over the years that have been way out of line. And then I've had wait literally months in some cases for them to change the offending part. The Founder of the company James has the personality to match the product. Check out James's story on the Ironmaster website.”

Helpful Report

“Customer service is without fault, polite, prompt and efficient. The Dumbells are absolutely excellent. The quality is top, they are virtuality indestructible and they feel/operate for me, more favourably than any other Dumbells I have used, and I have used them all I assure you. The bench is well worth getting too, easy assembly and looks great. Very happy with these. Ordered to Ireland FYI.”

Helpful Report

“I quickly received a replacement order hassle free. I couldn't be happier with the service that Ironmaster provided. It's not the first time I've used them and it most definitely won't be the last... I highly recommended Them. Thanks a million Ironmaster team!”

Helpful Report

“Got the Iron master quick lock dumbbells and what an amazing bit of kit, the build quality is exceptional, the plate change is quick and easy and the customer service was excellent, delighted with my purchase!!”

Helpful Report

“I bought the superbench with spotting stands for my Gym, Ironwerx Gym in Barrow in Furness. I wanted it as soon as I saw in on the Ironmasteruk website, I thought "what a brilliant idea and concept". Coupled with fast delivery and excellent customer service I will definitely be purchasing from them again. Everyone here is really pleased with it as am I. So pleased in fact I'm going to get another 2 superbenches to stop people fighting over it lol.”

Helpful Report

“Top quality products with very little footprint despite being pricey. Would highly recommend! Customer service, even though not always having everything on stock, has always shown great communication.”

Helpful Report

“Great product and excellent customer service. A bit expensive but you get what you pay for.”

Helpful Report

IronmasterUK is rated 4.8 based on 123 reviews