IronmasterUK Reviews

4.86 Rating 120 Reviews
97 %
of reviewers recommend IronmasterUK
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier
Customer Service
Communication Channels
Email, Telephone
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About IronmasterUK:

Ironmaster home strength training equipment was originally made available in the UK by Valley Fitness Ltd in 2008. We became IronmasterUK in 2017 after 9 years supplying thousands of Ironmaster home gyms, providing epic customer service and helping our customers avoid the headaches of training in commercial gyms.

Visit Website

Phone:

020 77 88 77 10

Email:

info@ironmaster.co.uk

Location:

17A Ivel Road
Shefford
Bedfordshire
SG17 5LB

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IronmasterUK 5 star review on 6th April 2020
Nick M
IronmasterUK 5 star review on 13th April 2017
Simon
IronmasterUK 5 star review on 13th April 2017
William
Anonymous
Anonymous  // 01/01/2019
Good swift service, and great product.
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Hi Jamie. Thank you for taking the time to leave a review, it's most appreciated. Please let us know if you need anything in the future and we'll try our best to help.
EXCELLENT EQUIPMENT & SERVICE
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Thank you for leaving a review. It's great to hear that you found our service and equipment excellent. Please let us know if we can help with anything in the future.
I ordered a kettle bell for my husband in January 2016, but it arrived with a damaged/rusty handle. James was helpful and advised that he would check stock to arrange an exchange, but I did not hear further from him. This was despite his assurance that he would contact me personally when new stock arrived. For this reason I would not order again.
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Thank you for taking the time to leave a review. Please accept our sincere apologies for your experience. We aim for epic 5 star customer service and it seems on this rare occasion we have not delivered and have let you down. Please may you email us so that we can investigate the issue and try to make things right for you? Apologies again.
Quick delivery which was easy to track with constant updates of arrival. Prices were competitive and the website was easy to use.
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Hi Liam. Many thanks for the review. We hope you are getting on well with the equipment and we're happy that the delivery process was quick and easy. If you need any help with equipment in the future then please do not hesitate to let us know.
Friendly, helpful staff and stock that can't be found elsewhere!
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Thanks for leaving a review Bert and we're glad you had a great customer experience - that's what we always aim for :-)
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Thank you for leaving us a 5 star review. It's most appreciated and we're here to help if you need anything in the future.
Excellent Ironmaster equipment with prompt, professional service from Valley Fitness. Very well packed and all equipment in perfect order on receipt. Thoroughly recommended
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Hi Paul. Thank you for the review. Great to hear that you are happy with the equipment and the service that we provided. Please don't hesitate to let us know if you need anything in the future.
I just cannot fault Valley Fitness. The customer service is second to none and I was made to feel like I was genuinely a valued customer. I even asked James for a little favor and he happily obliged. Highly recommended by myself, and I have made a couple of big purchases. I got to see and try some of their equipment at Bodypower Expo 2015 and was blown away by the quality, which is how I came to be a customer. First class all the way.
IronmasterUK 5 star review on 13th April 2017
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Thank for taking the time to leave a detailed and positive review Simon. It's great to hear that you are getting on well with the equipment and I can confirm that you really are a valued customer. If you need anything else then please do not hesitate to get in contact.
I bought the super bench which arrived quickly and have to say is the best bench Ive ever used.
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We think the Super Bench is the best bench too :-) Michael, please let us know if we can help with anything else.
After purchasing the ironmaster dumbells, they arrived on time and in good order and Valley Fitness were quick to reply to queries that I had. Very happy
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Glad to hear that you are very happy Danny. Thank you for taking the time to leave a review and please let us know if you need anything else in the future.
Excellent communication and knowledge. Decent shipping and top quality product received.
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Hi Edward. Thank you for your review and it's great to hear that you're happy with your equipment and the service received :-)
It is an excellent piece of equipment. Far superior to anything else I have seen.
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Thank you for the review James. Glad you hear that you are very happy with your equipment. Please let us know if you have any questions or if you need anything in the future.
Lost 65lbs so far since my purchase of the Ironmaster and packed on at least 15lbs of muscle. I work out in a space 7' by 5' so compactness and ease of assembly are paramount. I have a fully functional free weights gym in a tiny wooden shed. Sent quickly and in good condition. I recommend both the product and the provider. 5*
IronmasterUK 5 star review on 13th April 2017
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Thank you for your kind review William and well done on your hard work! It's amazing what can be done in a restricted space. If we can help with anything in the future then please let us know.
Love my gym . Great company. Dumbbells and bench are great. Also chin up bar is great does not wobble im 15st. Just wish you could get smaller plate for lat raise. I've told lots of people where i got my gym from. Your the best pls keep it up
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Thanks for the review Colin. Glad to hear you like your gym and us :-) Please let us know if we can help with any equipment going forward.
Fantastic customer service, when I had a problem with a dumbbell stand, James personally came out to sort things out
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We're sorry for the issue you experienced, but hopefully we resolved it quickly enough for you. Thank you for the review Ronnie. If you need anything else in the future then don't hesitate to get in touch.
Great products delivered on time, easy to assemble. Overall very happy with my purchase
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Hey Chris, thank you for your review. Glad to hear everything arrived on time and you are happy with your equipment. Don't forget to let us know if you need anything, or have any questions in the future :-)
Good quick service, and good products
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Thank you for taking the time to leave a review Andrew. It's most appreciated and we're pleased you are happy. Please let us know if we can help in the future.
James and Valley Fitness were recommended to me by a friend and I must say the recommendation was well founded. James is extremely helpful, kept me updated and made sure I got everything I was looking for, he even went out of his way to get me a pec dec attachment delivered at the same time. The delivery was made on the agreed date and the guy even helped off load it with me into the garage. (Poor driver was knackered afterwards) The Ironmaster range is amazing for anyone who takes their training seriously and provides everything you could ever need, so much so that I built a cabin in my garden to house it all and ditched off my local gym and never looked back. If your thinking about a home gym speak to Valley fitness as their kit far exceeds the quality of high street "multi gyms" and your dealing with people who know what they are talking about. Also buy the quick lock dumbbells with add ons as they are amazing quality and save huge amounts of space.
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Thank you for the detailed review David. It really helps us and our customers. It's always great to hear such positive comments, particularly regarding the delivery drivers as we try to use the most reliable and helpful couriers. Please do not hesitate to get in touch is we can help with anything else in the future.
Service second to non, quality second to non ! Great company...
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Thanks Scott! That's what we aim for :-) Please let us know if you need anything in the future and we'll try our best to help.
Excellent products and outstanding customer services
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Hi Andrew, thank you for leaving a review. We aim for everything you mentioned and we're glad we're getting it right. Please let us know if you have any queries in the future as we're here to help.
IronmasterUK is rated 4.86 based on 120 reviews