“The initial process was easy and swift.
I chose to stay with my current electricity provider but change from a variable tariff, with payment on receipt of bill, to fixed 24 mth with direct debit. However, I contacted my electricity provider today and the direct debit has Not been set up, and there are no notes on the system regarding my fixed 24 month contract / tariff. I am awaiting contact from Ecotricity to try and resolve this matter. But so far, as you can imagine, I cannot recommend your service.”
“No good, misconcieving, the supplier I've chosen wants £ 400.00 in advance, what kind of behaviour is that, now I have to deal with a supplier that I don't want.”
“Switched to a new tariff with eon next which , on the information given was estimated to be cheaper than our current tariff. But imagine my disappointment when the tariff from eon was estimated to be almost £500 more per year.”
“Asked for a switch on 12 september and it gave me one startting in august. I didn't notice and nearly got hit with early exit fees from my old provider. Luckily, I spotted it and cancelled the swap in time”
“Like I told you previously thanks to you I was charged by Sky Mobile when I clicked on the 0870 number to check gas I was then charged a premium number there was no warning from your service at all So thanks for that❗🤬”
“You advertise a company to me that would cut my costs. You ask me to fill out a series of personal questions and then having done that and agreed to switch even signing a contract you email me a week later spouting the utter nonsense that the provider namely Fuse electricity doesn't operate in Kingston Upon Thames when it happens to be a fact that they do! U-switch USELESS!!!”
“The provider recommended failed to carry out a credit check and would require me to provide a £500.00 deposit. I'm 79 and never had such a requirement nor had my credit worthiness challenged before.”
“I followed your suggestion to move from Octopus to British Gas for my electric seller, British Gas after initial internet application , then followed by 6 phone calls from 30.4.26 till May 19th was very unsatisfactory, they kept telling me to do things, not customer orientated at all, when I asked to speak witha manger I was told no. Silly ill trained staff, do not follwo up, vey disappointing.”
