“The initial process was easy and swift.
I chose to stay with my current electricity provider but change from a variable tariff, with payment on receipt of bill, to fixed 24 mth with direct debit. However, I contacted my electricity provider today and the direct debit has Not been set up, and there are no notes on the system regarding my fixed 24 month contract / tariff. I am awaiting contact from Ecotricity to try and resolve this matter. But so far, as you can imagine, I cannot recommend your service.”
