use-IP Ltd Reviews

Name: use-IP Ltd
Address: 1st Floor Maritime House 178-180 Snargate Street, DOVER
Rating: 4.93

4.9 Rating 1,213 Reviews

99 %

of reviewers recommend use-IP Ltd

Company Reviews

Metrics

Info

4.9

Based on 1,213 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About use-IP Ltd:

The UK's leading IP camera webshop. Specialists in IP CCTV since 2008.

Visit Website

Phone:

01304827609

Email:

sales@use-ip.co.uk

Location:

1st Floor Maritime House 178-180 Snargate Street
DOVER
CT17 9BZ

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use-IP Ltd 5 star review on 24th June 2025

Eric W

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Use-IP are Excellent, I have not found another on-line retailer who comes anywhere near their levels of customer service. Their products are very good, but what makes Use-IP outstanding is their customer care. These are people who really are there to helps, and it's very impressive. Jon Watkinson MBE”

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Posted 6 years ago

“Nice 6 Mp camera for a smale price.”

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Posted 6 years ago

“Delivery and product good, customer service (advice on purchase, available models, technical questions) outstanding.”

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Posted 6 years ago

“The sales support really is exceptional. I've learnt a great deal from the forum, videos and the online chat. It's meant I've understood what I was buying and I've been very pleased with the results. Highly recommended.”

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Posted 6 years ago

“New to this game. I asked for and received good advice. Friendly staff and good service. I have since made three orders and all is well. Do buy!”

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Posted 6 years ago

“Excellent company. I was quite happy with the order and the processing of it. The product is as expected and they run their own forum to help out people with any issues. I like they're going the extra mile for their customers.”

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Posted 6 years ago

“Excellent service from use-IP who were very helpful when selecting the camera.”

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Posted 6 years ago

“So glad I came across use-IP as it was becoming more difficult to find a full range of Hikvision cameras. Use-IP stock pretty much the full range and are the first to have the latest cameras. Prices are good, and sales help on live chat was very good ans answered my needs. Delivery was very prompt too.”

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Posted 6 years ago

“Very easy to deal with. Needed a trade account, very quick to sort out and got logged in in no time! Easy to use website, great range of products and very quick delivery. They are first on my list when ordering CCTV kit.”

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Posted 6 years ago

“Excellent service and products. Not cheap but get what you pay for”

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Posted 6 years ago

“Easy to use the web site and ordering the equipment, with an excellent delivery service. Choosing the equipment for the system set-up that I required was made easier by the use-IP web site forums which contain a vast amount of information and are very easy to use. I would definitely use use-IP again and recommend their service to others.”

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Posted 6 years ago

“Easy website to navigate, fast service will and have used before.”

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Posted 6 years ago

“Excellent support and very fast delivery. I'm really happy with the technical support I have been given and all the counselling that led to choose the best solution. Strongly recommend.”

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Posted 6 years ago

“This is the second time of using Use-IP services for the acquisition and initial clarification on CCTV equipment. Each time was handled in a professional, knowledgable manner. I would highly recommend Use-IP to anyone wanting assured advice on IP security.”

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Posted 6 years ago

“Fantastic selection and support when I needed a password rest on a Hikvision product”

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Posted 6 years ago

“Great product selection, website design is good and excellent customer service. Everything arrives on time, well packed and the reassurance of a good returns policy.”

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Posted 6 years ago

“a bewildering array of cameras from hikvision but clear advice from knowledgeable staff helped a lot.”

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Posted 6 years ago

“my first NVR. Overall works great so far 3-4 weeks in and not once had an error. software and set up was a bit clunky as no real instruction manual but i suspect Hikvision expect to sell to trade mainly. few you tube videos later i was all up and running. hikconnect also works excellent, once i set up app and triggers the messages works great with no problems i installed the cameras DS-2CD2385G1-I 8MP Turret Camera and fed cable through walls. no need to but a adapter plate for cables if you drill a 22mm hole in wall for RJ45 connection. Overall quality is excellent via streaming and recordings. Night time also excellent and very clear. currently only gone to 1080p 20FPS but will change shortly to the highest settings to test. Overall really pleased with this unit. shame i bought 3 weeks before black ones came out lol ;-) assistance was great when needed but plenty of youtube videos to assist and the useip forums excellent.”

use-IP Ltd 5 star review on 25th June 2019

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Posted 6 years ago

“The use-IP website is a pleasure to navigate, making it easy to find the products that we need quickly. Customer service is excellent, and any problems we have had have been dealt with in a timely manner, with minimal fuss. We have also been provided with alot of useful advice on CCTV system, even before we made a purchase. Our Hikvision system has now been up and running for a number of months with no problems what so ever, and due to use-IP' recommendations is upgradeable and future proof for out needs.”

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Posted 6 years ago

“Been working with usp-ip for a while. Fast delivery, best pics on the internet and very responsive and helpful support. 10 out of 10!”

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Posted 6 years ago

use-IP Ltd is rated 4.9 based on 1,213 reviews