Really helpful when i contacted them via telephone, the guides and information contained within the forums section of the website are packed with helpful tips and hints for a novice to CCTV about how set up a system from scratch. YouTube videos giving advice about camera selection are really helpful. Their Prices are among the lowest i’ve found on the internet, the difference being, the guys at use-ip will actually help you with your system if you run into difficulty, if you’ve managed to find a camera from another, faceless internet site a little bit cheaper, and then run into difficulty setting it up the don’t expect the same level up support as if you had purchased from use-ip i’ve purchased 4 cameras from them and i intend to continue building my system and i’ve no intention to purchase from anywhere else