Geobear Reviews

Name: Geobear
Address: Mere One, Mere GrangeElton Head Road, St Helens
Rating: 4.75

4.8 Rating 198 Reviews

98 %

of reviewers recommend Geobear

Company Reviews

Metrics

Info

4.8

Based on 198 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	6 - 12 Hours

About Geobear:

Geobear, formerly Uretek is a ground engineering company solving subsidence and settlement issues for property and asset owners/managers in the UK.

Visit Website

Phone:

07753448429

Email:

aleister.willis@geobear.com

Location:

Mere One, Mere GrangeElton Head Road
St Helens
WA9 5GG

Geobear 5 star review on 13th December 2020

William Turner

Tom Twinning

Brian Neale

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never heard of them til they turned up to do some stabilising work at our house. Very impressed. Worked efficiently and effectively despite my barrage of questions of fascination”

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“Work was prompt and clear. Staff were polite and helpful.”

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“There was a false start on the day when the work was scheduled in that it turned out that a site survey was needed. This should have been dealt with in advance and caused unnecessary delay and worry. They had not sent the right team to undertake the service work. They returned a week later and conducted the whole operation within the day, but it was £1000 more expensive than I had anticipated. The work itself appears to have been undertaken to a high standard, but time will tell if there is further slippage.”

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“prompt office responses and dealing with the technical issues and arranging resultant work to be carried out. Still waiting for 'Guarantee' paperwork”

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“Still waiting for my warranty 2 months after completion not very happy. After a phone call from geobear regarding this issue very pleased to say everything is now sorted.”

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“Polite, efficient, thorough, thank you.”

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“Very promt service with very polite professional staff. The guys who did the work were very polite and respectful”

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“workforce excellant”

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“Quick and clean job done by friendly and helpful workers. Gap between deposit payment and scheduling of job was a bit long and silent. I’ll be in a better position to give a review in a years time when hopefully there would be no evidence of the issue re-emerging.”

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“My only negative is that Geobear do not perform the complete job. Whilst they do the work required to secure the issue it is then down to the customer to find a builder to repair the cracks. That is where the frustration starts trying to source a reliable builder - one that will either turn up when promised or is interested in the job. To be rated very good I would suggest that Geobear completes the job or at least have a list of recommended builders.”

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“very quick”

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“Geobear provide an excellent service that is much quicker and slightly cheaper than the traditional way of repairing a sunken floor slab”

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“very polite from the minute they arrived, after they finished they cleaned up and tidied you wouldn't know they had been here, very pleased”

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“I am very pleased that the work to lift and stabilise my floors went to plan and involved minimum disruption.”

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“Helpful friendly knowledgeable staff-completed in good time. The Only reason I scored 4 instead of 5 was the cost.”

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“Very responsive to email and process explained well prior to being carried out. Appear to be no issues following solution. Communication on day was poor. Had arranged for family member to be at the property for time of arrival of 8.30 am (80 mile round trip for them). I telephoned over an hour after this due to non-arrival to be told they had only left depot at 8.30 am due to technical issues and were still 200 miles away. Family had to go door to door to find someone who could take our key to give access. Office was advised where key was left but this was not passed on to workmen. Workmen's communication with us couldn't be faulted. Otherwise no problems.”

Helpful Report

“Very happy with the technical solution and its execution, Geobear did exactly what they said and did it quickly and with little mess and disruption. Site guys were pleasant, helpful and knowledgeable. There does seem a slight lack of oversight from head office and a detailed briefing sheet with info on noise, procedures, making good etc would be a help to non professionals . Overall -recommended for the quality of the solution.”

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“Very professional company which provided an excellent service.”

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“They arrived on time, and set the work site out and commenced drilling holes through the foundation on the last or last but one the drilling the copper water supply pipe was hit which was not your operatives fault it was installed beneath the foundation. This distracted me from the activities that Uretek was doing, I noted the laser level was set up and indicators (6no) were mounted on the wall and injection took place. I do not know how much product was injected in. I hope this stabilizing process has worked time will tell, but your operatives did a good job thanks”

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“Prompt, unobtrusive injection, minimal disturbance during the works.”

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Geobear is rated 4.8 based on 198 reviews