Universal Networks Ltd Reviews

Name: Universal Networks Ltd
Address: Charnham Lane, Hungerford, Charnham Lane, Hungerford, Hungerford
Rating: 4.95

5.0 Rating 512 Reviews

100 %

of reviewers recommend Universal Networks Ltd

Company Reviews

Metrics

Info

5.0

Based on 512 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Universal Networks Ltd:

For 25 years, our customers have trusted us to provide reliable fibre and copper solutions, through innovation, product knowledge and an in-depth understanding of their needs.

Visit Website

Phone:

01488 685800

Location:

Charnham Lane, Hungerford,
Charnham Lane, Hungerford
Hungerford
RG17 0EY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I expected next working day delivery to mean next working day delivery. Not dispatched two days after the order to be dispatched over the weekend arriving effectively almost a week from the order.”

Helpful Report

These were not in stock and needed to be made for your order. We received your order 10:28am and confirmed the ship date within 30 mins. The ship date was was two working days after ordering, so delivery on the 3rd working day. We reponded promptly giving you the opportunity to cancel and order elsewhere if you needed them sooner than we could offer. The definition of next working day delivery is available on our website: https://www.universalnetworks.co.uk/delivery

“requested urgent delivery and all worked out well.”

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“Very quick and helpful service”

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“Excellent service, and easy order process.”

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“Efficient and precise in the answers, absolutely recommended!”

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“Immediate Response, Efficient service,Ms Ellie Thomas was very good. Thanks To Ellie and Georgia Robinson .”

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“GEORGIA WAS VERY RESPONSIVE, PROFESSIONAL, AND VERY HELPFUL, THANK YOU VERY MUCH”

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“Excellent sales staff, very rare to find..”

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“Service and Products are First Class”

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“Was having trouble making a payment but Ellie Thomas was very good and helped me out.”

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“Always prompt and professional.”

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“Great customer service”

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“superb service as always”

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“Really good service and when there was an issue - the fab ladies sorted - thanks so much”

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Thank you - the "fab ladies" are delighted with your comment!

“Easy to work with.”

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“Placed an online order on Saturday for a single fibre lead that was in stock. Hadn't had a dispatch email by Wednesday. Rang up and told my order had been missed. Phone operator very good. I was disappointed online order was "missed".”

Helpful Report

We are really dissapointed that the order you placed on Saturday got missed as we work hard to maintain a high strandard of service and feedback. We receive an email notification when orders are placed and usually jump on these immediately. We will be more vigilent on Monday to check back over the weekend. As it was, when you called in at 3:30pm to alert us, we managed to process and despatch your order within 20 mins so that the goods shipped that afternoon.

“Very helpful staff who answered all my queries quickly and clearly.”

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“From accepting our order to sending through the acknowledgment, Fast & efficient”