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Universal Lighting Reviews

5.0 Rating 644 Reviews
100 %
of reviewers recommend Universal Lighting
Company Reviews Product Reviews
5,254
 Metrics Info
5.0
Based on 644 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
100%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Read Universal Lighting Reviews

About Universal Lighting:

Here at Universal Lighting we always try to give customers more than they expect. Our future relies on keeping you and our other customers happy. If we don’t then you will simply go somewhere else. What can we give you that they cannot get elsewhere? The highest standards of customer service is the foundation of our company and are paramount in all dealings with you.

Visit Website

Phone:

0151 650 2138

Email:

customercare@universal-lighting.co.uk

Location:

Priory Street , ,
Birkenhead
CH41 5JH

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anne Essex
Verified Reviewer
“I don’t normally write reviews but this company we’re so helpful in every way. Got my stuff to my on time and lovely staff. I was dealing with Emma who couldn’t do enough for me. Their lighting is fabulous. I would give this whole company 5 Stars plus.”
Helpful Report
Posted 7 years ago
Hello Anne and thank you for your glowing review. it's great to know that we are getting our customer service right. Thank you, Sye
Posted 7 years ago
Sam Setliff
Verified Reviewer
“We are very pleased with the two lamps we purchased. We ordered from abroad, so it required a bit more interaction with customer service, and they were always most professional and prompt.”
Helpful Report
Posted 7 years ago
Margaret Dillingham
Verified Reviewer
“Gorgeous lamps at a good price. Excellent service with regular updates on delivery. Will definitely use again.”
Helpful Report
Posted 7 years ago
Margaret Dillingham
Verified Reviewer
“Gorgeous lamps at a good price. Excellent service with regular updates on delivery. Will definitely use again.”
Helpful Report
Posted 7 years ago
Anthony Bailey
Verified Reviewer
“Good lamps but even better service. Kept me informed all the way through & special thanks to Emma.”
Helpful Report
Posted 7 years ago
Janet Willetts
Verified Reviewer
“Light looks really good. I was impressed by the service, with email updates at all stages. The light was very well packaged to reduce any risk of damage in transit. Full marks to Universal Lighting for using card and paper packaging which is fully recyclable and still provides great protection. I will certainly look at them first when I need new lights in the future and would be very happy to recommend them to friends.”
Helpful Report
Posted 7 years ago
Gayle Sklar
Verified Reviewer
“Stunning lights! I had been looking for some Art Deco lights for a while when I found these. Beautiful lights from a great company. The customer service was perfect from start to finish, calling after I ordered to keep me up to date with my order, very professional in a world where anonymous buying exsists.”
Helpful Report
Posted 7 years ago
Gayle Sklar
Verified Reviewer
“Stunning lights! I had been looking for some Art Deco lights for a while when I found these. Beautiful lights from a great company. The customer service was perfect from start to finish, calling after I ordered to keep me up to date with my order, very professional in a world where anonymous buying exsists.”
Helpful Report
Posted 7 years ago
Gayle Sklar
Verified Reviewer
“Stunning lights! I had been looking for some Art Deco lights for a while when I found these. Beautiful lights from a great company. The customer service was perfect from start to finish, calling after I ordered to keep me up to date with my order, very professional in a world where anonymous buying exsists.”
Helpful Report
Posted 7 years ago
Alexandra Sanders
Verified Reviewer
“We are delighted with our floor lamps. They are slim but strong, and give a gentle and effective light. They look beautiful. The customer service was, as always, first-class. Thank you!”
Helpful Report
Posted 7 years ago
Christine Bland
Verified Reviewer
“Very pleased with the lampshades as well as the efficiency and friendliness of Universal Lighting. Would happily use this company again.”
Helpful Report
Posted 7 years ago
Thomas
Unverified Reviewer
“Ordered two of these lamps, however, one lamp did arrive damaged, but thanks to Universal Lighting Services good customer service and communication skills, I was kept informed and the lamp was replaced without any delay or fuss. Thanks again to all at Universal Lighting Services. And by-the-way, the lamps look great.”
Helpful Report
Posted 7 years ago
Barry Jordan
Verified Reviewer
“As always a great product and service”
Helpful Report
Posted 7 years ago
Christine Godsell
Verified Reviewer
“Lovely shade. Brilliant help with my queries. Super service. What more could anyone ask?! Thank you”
Helpful Report
Posted 7 years ago
Andrew Cole
Verified Reviewer
“We have just received some bedroom wall lights from Universal Lighting. They look absolutely beautiful . The service was excellent . Arrived very promptly and were very well packaged ... I will definitely be returning to Universal Lighting again. Jan so helpful when I rang to check if they had them in stock. Excellent service Thank you Geraldine and Andy”
Helpful Report
Posted 7 years ago
Andrew Cole
Verified Reviewer
“We have just received some bedroom wall lights from Universal Lighting. They look absolutely beautiful . The service was excellent . Arrived very promptly and were very well packaged ... I will definitely be returning to Universal Lighting again. Jan so helpful when I rang to check if they had them in stock. Excellent service Thank you Geraldine and Andy”
Helpful Report
Posted 7 years ago
Nienke Dion
Verified Buyer
“Quick and efficient handling of the order, and the lampshades look quite lovely now they're in place on the chandelier.”
Helpful Report
Posted 7 years ago
John Carmichael
Verified Buyer
“Professional, friendly, helpful in keeping me informed. Thank you for a great product backed with good service.”
Helpful Report
Posted 7 years ago
Dorothy
Unverified Reviewer
“We are absolutely thrilled with the lamp shade we bought recently. We received excellent advice from the member of staff at the end of the phone, feeling convinced that she knew her 'stuff'. The lamp arrived promptly and was very well packed, as we were assured it would be. We would recommend this company to you and we will be more than happy to do business with them again.”
Helpful Report
Posted 7 years ago
Karen
Unverified Reviewer
“Wonderful service from the minute I placed the order, kept fully informed of expected timescale and delivery was right on time. The items were packed with care and great value. I ordered the mustard shades and they're a really lovely bright yellow. I would certainly shop here again and highly recommend the company.”
Helpful Report
Posted 7 years ago
Universal Lighting is rated 5.0 based on 644 reviews
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