How would you rate
"Very simple and straightforward process with a very responsive and timely online help chat line"
"Extremely happy. I was happy to have the help of a loan from unbolted."
"Perfect! Very easy to deal with and professional company! Very reasonable too!"
"The only company to use without question ?
Funds into your account same day and assets returned next day after settlement.
Highly recommended A1 service"
"Excellent service and chat functions as I needed to renew my loan I needed help which was duly provided."
"Excellent customer service"
"Very good service, efficient and friendly."
"Quick, simple, unfussy. What more could you ask for?"
"Prompt, friendly service"
"Very professional easy to use service"
"I was pleased on the whole with the service received. It felt courteous and professional.
If looking for an area that could be improved, my focus would be on the countersigning of the loan documentation by Unbolted and Forum Auctions:
Although the process is reasonably swift, I believe it can be made significantly faster and more streamlined without any real compromise to security.
In my own case, the loan was signed first by myself, then by Unbolted, and finally by Forum Auctions — in sequence.
The last signature by Forum Auctions took a couple of hours to obtain, if I recall correctly. To me, this additional waiting time (for an authorised representative at Forum Auctions to make themselves available) felt unnecessary. It was the weakest link in the overall transaction.
My suggestions would be the following:
(i) that Forum Auctions sign the loan documentation more quickly, without necessarily waiting for Unbolted (or even the relevant borrower) to sign first; and
(ii) more representatives at Forum Auctions be authorised to sign the loan documentation on behalf of the auction house."
"The services from the team"
"Excellent process. Fast and smooth and transparent."
"It helped me avoid getting more unhappy"
"It was generally a good service did not appreciate the valuation or delay in getting it !"
"Quick and efficient service"
"Really it’s very good and very friendly staff and very very quick service"
"Prompt, professional and very satisfactory service all round. Thank you Unbolted"
"Good customer service and promptly replied to my needs"
is rated 4.90
based on 68