“not solid oak as advertised they engineered made from pieces of oak stuck togeather and false tennon joints made to look real none existant customer service and hid behind small print avoid this company like the pague”
“these doors are engineered wood stuck togeather not solid as advertised don't buy you can get same cheaper very bad customer service told read small print”
“After 3 years, a protective canopy and careful treatment with the recommended Impranol, the external oak door has swollen and 2 panels have come adrift. This is not what I would have expected from a door costing £504.
Not impressed with Customer Service either; yes, quick to respond, but in the end, lip service.
Perhaps in retrospect the 1 year guarantee should have aroused suspicion.”
“Extremely poor customer service compounded by misinformation and ridiculously long delivery times. Talk about a slow boat from China ( where the products are from) would be quicker delivered by barge! My advice is buy British.”
“Ordered architrave's and received and charged for door linings. Refused to refund me until they had received the wrong items back into there warehouse. I then had to reorder and pay again for my original request. I had to wait 14 days for them to refund my money for the wrong products they sent. On calling them numerous times finally got told I was lucky that they did not charge me delivering the wrong product and only offered a half hearted apology. Use them at your own peril I would recommend you stay away from them.”
“Terrible - keep well away. Had the most appalling experience from this company, their system glich meant they sent the wrong size product and they blame me and I'm a substantial amount of money out of pocket. Even the courier who works for them told me they get non stop complaints and are alway having to send stuff back to them. BTW to send stuff back cost twice as much as to have it delivered - nice money spinner there.”
