“Doors are pretty decent, just make sure you inspect them even if there is no damage on on the packaging one of mine was badly damaged, because it was outside the window of their terms and conditions they simply washed their hands of it and then charged me full price on a replacement with no consession not even delivery. Managed to get 10% in the Jan sales, but still miffed they could have done more to make right what was a damaged door they sent me.”
Thank you for your feedback. We’re pleased to hear you’re happy with the quality of the doors, but we’re genuinely sorry to learn about the issue you experienced with the damaged item.
We do advise customers to inspect goods upon delivery so that any damage can be reported within the timeframe outlined in our terms and conditions. That said, we understand how frustrating it must have been to discover damage later on, and we’re sorry the situation left you feeling disappointed.
We always aim to be fair and supportive, even when claims fall outside of our reporting window. Your comments have been shared with our customer service team, as we’re continually looking at how we can improve both our processes and the support we offer.
Thank you again for taking the time to share your experience.
“I brought oak skirting boards off you 8 years ago and they was very good quality, the new ones I have just purchased are a lot thinner and not so good.”
