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UK Oak Doors Reviews

4.2 Rating 120 Reviews
78 %
of reviewers recommend UK Oak Doors
Anonymous
Anonymous  // 01/01/2019
Very poor customer service indeed, with reliance on weasel words in your terms and conditions to avoid your responsibility. Despite significant transit damage to expensive solid oak door, i.e whilst still in your custody, you then refused to honour proper replacement of defective item. This is not acceptable practice as the received item was not fit for purpose. You need to record the condition of goods as delivered, not foist that responsibility onto your customer.
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Posted 3 years ago
Hi Colin McDonald, Thank you for taking the time to leave us a review. I'm sorry to hear that one of your doors had arrived with transit damage. I have looked into your correspondence and can see that the doors were on site with you for nearly two weeks before we were made aware of the issue. As per our terms and conditions, the paperwork that arrived with your goods and the pre-contractual information that is emailed to you with your order confirmation, the doors are to be checked and signed for at the point of delivery and certainly within 48 hours of receipt. We have specific guidelines in place which are stated within our Terms and Conditions, where the reporting of damages/issues must be followed to allow us to rectify the problem as soon as possible with confidence that we are sure of where the damage had occurred, such as in transit etc. Section 11.1 of our Terms and Conditions, which you agreed to during the ordering process states the below: If you have any questions or complaints about the product, please contact us as soon as possible and within two working days of delivery The Consumer Rights Act 2015, states that the retailer is responsible for the condition of the goods until they are delivered to you, so any damage or breakage en route is the responsibility of us, not you or the carrier. However, we are only responsible until the goods are delivered and signed for. Failing to note the damage at the point of delivery and outside of the advised 48 hours means we have no way of establishing where the error lies. The Sale of Goods Act does allow for reasonable time to examine new goods. The amount of reasonable time is not noted within the Sales of Goods Act but as a responsible seller, we must ensure that we do allow time to check over the goods to which we deem 48 hours to be a reasonable timeframe. This amount of time is stated in the paperwork that arrived with your goods, the pre-contractual information that is emailed with your order confirmation, and is outlined as mentioned above, on our website also and in the Terms and Conditions that you agreed to. I am sorry, but there is nothing further we can do due to the time taken to report the issue. Kindest regards, Maria
Posted 3 years ago
Fantastic service. Beautiful doors.
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Posted 3 years ago
Hi there Kay Finch, Thank you for taking the time to leave us a review. I'm glad to hear that you're happy with the service we've provided and that you're impressed with our beautiful doors! We look forward to hearing from you in the future. Kindest regards, Sarah
Posted 3 years ago
These reviews are a pain but I appreciate necessary! Ross was very polite and listened to me and dealt with my enquiry most professionally. I did think he might chuck in half a litre of Treatex Hardwax Oil though! 😊
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Posted 3 years ago
Hi there Chris, Thank you for taking the time to leave us a review. I'm glad to hear that Ross polite and proffessional whilst dealing with your order, I will be sure to let him know of your kind comments. We look forward to hearing from you again soon. Kindest regards, Sarah
Posted 3 years ago
I had a few issues with payment online, Ross called me the following morning and went through my order and checked that I had all I needed to complete the project. He also advised me on treatment for the oak doors, in all very helpful and would definitely recommend UK Oak Doors.
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Posted 3 years ago
Hi Jason Rosser, Thank you for taking the time to leave us a review. I'm glad to hear that Ross was helpful and efficient in resolving the issue with your payment online and by giving you treatment advice. I will be sure to pass your kind comments over to Ross and we look forward to hearing from you again soon. Kindest regards, Sarah
Posted 3 years ago
Very good service Ross got back to me straight away. Processed the order in a very quick and professional manner.
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Posted 3 years ago
Hi Mike Calderbank, Thank you for taking the time to leave us a review. I'm glad to hear that you recieved efficient and proffesional assistance from Ross when you called to place an order recently. I will be sure to pass over your kind feedback and we look forward to hearing from you again in the future. Kindest regards, Sarah
Posted 3 years ago
Ross the sales advisor was very helpful and friendly.
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Posted 3 years ago
Hi Wayne Fox, Thank you for kindly leaving us a review. I'm glad to hear that Ross has been helpful and friendly when you contacted us recently - I will ensure he is aware of your kind comments. We look forward to hearing from you in the future. Kindest regards, Sarah
Posted 3 years ago
Great service from this company. Sales team (Ross) excellent at checking I had not missed anything off my order. Order placed on Thursday, all items were in stock… delivery of handles and hinges made on Sunday, doors arrived on the Monday- 4 days after placing order. Thanks 😊
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Posted 3 years ago
Hi Lisa Wild, Thank you for taking the time to leave us a review! It's lovely to hear that Ross provided you with excellent service when you placed an order with us recently and I'm also glad to hear that your items arrived promptly and smoothly. I will be sure to let Ross know of your kind comments. We look forward to hearing from you again soon. Kindest regards, Sarah
Posted 3 years ago
Fabulous - first time I have used UK Oak Doors - need one to fit in with the rest of the house. First class service and product. Thanks to Ross for sorting my order out late on a Friday when things were clearly busy. Cant fault anything
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Posted 3 years ago
Hi Anonymous, Thank you for taking the time to leave us a review. I'm glad to hear that you're happy with the service you've received, especially from Ross. I will be sure to pass your kind comments over to him. We look forward to doing business with you in the future. Kindest regards, Sarah
Posted 3 years ago
Ross was very helpful with my enquiry. He had the right product sourced and arranged delivery within a few minutes. Very good service.
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Posted 3 years ago
Ross was incredibly helpful when organising a quote and helping us with the ordering process. Would highly recommend.
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Posted 3 years ago
Was very impressed by the service I received when ordering and the delivery was made without any hitches. They look really nice doors so can’t wait for the carpenter to come and fit them.
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Posted 3 years ago
Very helpful and efficient. Answered all my queries and was very knowledgeable
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Posted 3 years ago
Very helpful and professional. Provided additional photos of productes to help me decide.
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Posted 3 years ago
Excellent communication, service and products. Would highly recommend.
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Posted 3 years ago
Really helpful!
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Posted 3 years ago
Great service from the helpline when ordering doors. Knowledgeable and friendly staff.
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Posted 3 years ago
Excellent service. Helpful sales team. Ross sorted out the order for me so I had the best possible delivery date. Used them before and no hesitation in buying from them again. Great quality doors.
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Posted 3 years ago
Polite and helpful easy to talk too
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Posted 3 years ago
Despite a few issues with delivery, Ross continually returned calls and did his utmost to resolve issues and respond to our requests for further pricing.
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Posted 3 years ago
The staff were amazingly helpful. Would 100% use them again.
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Posted 3 years ago
UK Oak Doors is rated 4.2 based on 120 reviews