UFH Services Ltd Reviews

Name: UFH Services Ltd
Rating: 4.97

5.0 Rating 967 Reviews

100 %

of reviewers recommend UFH Services Ltd

Company Reviews

Metrics

Info

5.0

Based on 967 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very professional service. Good communication from Vicky before and after. Prompt, friendly and efficient on the day and left no mess. Would recommend.”

Helpful Report

Posted 2 years ago

“We were notified Doug was on his way on the day and arrived in a timely manner. Identified the issue we had and fixed the heating with this one visit. Very friendly and customer focussed engineer who provides a very professional approach to his work and cares about delivering a 'great customer experience'. Also explained what had been done wrong by the initial people that had installed the heating system and what else was required when our builders come back to finish off the external work required as the issue is under our bath. Thanks Doug for a quality please of work”

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Posted 2 years ago

“We had to wait a while for an appointment but once made Doug was prompt, friendly and worked quickly and throughly. He helped us set up a new thermostat and gave good advice about operating the floor. Left the room very clean. I would recommend this company.”

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Posted 2 years ago

“Very satisfied customer. Vicki was extremely helpful in making the arrangements and advising us. Doug was very helpful in identifying the problem and resolving it. It was a return visit and I was not charged. Would definitely use UFH again and would certainly recommend. Well done UHF and many thanks.”

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Posted 2 years ago

“Engineer, Doug, was on time (having left Kent very early to get to Swansea by 8am), very efficient and personable. The fault location was located in around 45 minutes, underneath the ceramic tiles in the kitchen. There was no way to repair without breaking one of the tiles to get at the fault. Doug cleaned a she went along and left the kitchen in a clean state. I'd use UFH agian.”

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Posted 2 years ago

“When my kitchen underfloor heating stopped working I thought we’d have to take up the whole floor to replace it. We came across UFH ‘s website by accident. Doug came and within the hour located the piece of damaged wire, took off a small piece of tile and repaired it. The floor is back to normal lovely and hot. Fantastic job done . And shoutout to Vicky who was so helpful talking through everything. Definitely recommend them”

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Posted 2 years ago

“Solved the problem, quickly and efficiently.”

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Posted 2 years ago

“VERY HAPPY NO FLOOR LIFT, FAST SERVICE NO MESS”

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Posted 2 years ago

“Very professional company and was kept fully updated as my system was getting serviced, highly recommend”

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Posted 2 years ago

“UFH provided a great service from booking through the site visit to issuing the report and taking payment. It was all so much more straight forward than we though it would be. Booking in was simple and the site engineer was so reassuring, friendly, professional and tidy. They explained everything really well and i felt really confident in their ability to sort out the problem with the minimum fuss and difficulty. I would highly recommend the service.”

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Posted 2 years ago

“Very efficient, very courteous, very friendly and very clean worker. Very organised in getting the job programmed. Doug identified the problem promptly and resolved the issue. Very satisfied customer.”

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Posted 2 years ago

“Vicky was very helpful, supporting fully, worked to my schedule and even gave a follow appointment when i ran into a few challenges once my tiler had been.. Doug was super helpful and went above and beyond.”

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Posted 2 years ago

“Initially dealt with Vicki to arrange the repair, nice and straight forward to deal with and was able to offer a date that suited me. Doug and Kurtis arrived on the day and located and repaired the fault within no time at all. Nice guys and should I need them again I wouldn’t hesitate to call them. Thank you.”

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Posted 2 years ago

“Extremely efficient and friendly service. Don't hesitate to call UHF Services for any underfloor heating problem.”

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Posted 2 years ago

“Hooray! Our kitchen floor is warm again. Thank you Brad and Vicky at UFH. A totally professional team.”

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Posted 2 years ago

“Very helpful over the phone, gave the correct estimate there and then. The engineer arrived on time, diagnosed the problem, cleared up the mess, and left. No complaints at all!”

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Posted 2 years ago

“Great service!”

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Posted 2 years ago

“I was despairing of getting my underfloor heating repaired. The Quotation I received from one of the major companies was scary in terms of what they could charge over and above their 'quotation'. I came across UFH Services on the internet and spoke with Vicky. I was so impressed by the terms of the quotation - so different from before. The engineer was very friendly and helpful and cleared up after the work was carried out. I have no hesitation in recommending UFH Services Ltd. Very straightforward and the final report I got is very helpful for the tiler. Thanks all round.”

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Posted 2 years ago

“Great service, really excellent Engineer that came to the house. Fully recommend this company.”

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Posted 2 years ago

“In despair my husband found UFH by googling underfloor heating as various electricians opted not to take on the job. We have a very large kitchen with two areas of ufh and the switches to both were not working. Doug - a most personable man - arrived with his bags of tools and told us that we need two thermostats (not just two covers that we thought we needed). He had two replacements in his van and after telling us the price he got on with the job. After he showed us that the floor was working and explained the best and most efficient way to run the heating. I am disabled and don’t like to sit for too long with my feet on a warm floor so Doug with the aid of the magic detector, found a cool spot on the floor for me. Very impressed with the company and especially Doug. We have no trouble recommending this Company - if only all trades/tradesmen had the same attitudes as UFH ………a little bit of politeness, cheerfulness, respect of property would go a long way. Thank you UFH.”

Helpful Report

Posted 2 years ago

UFH Services Ltd is rated 5.0 based on 967 reviews