Gift and Wrap Reviews

Name: Gift and Wrap
Address: Galleria, 18, Market Place, Hexham, Northumberland
Rating: 4.55

4.6 Rating 360 Reviews

89 %

of reviewers recommend Gift and Wrap

Company Reviews

Product Reviews

Metrics

4.6

Based on 360 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Gift and Wrap 5 star review on 6th February 2026

Karen Weir

Anonymous

Anonymous // 01/01/2019

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“Really pleased . Come on tie.”

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Posted 3 months ago

“This the 3rd time using this company And I am really pleased with their professionalism”

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Posted 3 months ago

“Ordering online was smoothly and easy. The ear rings and ring are both good value for money. Fast delivery. Overall a win win from me.”

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Posted 3 months ago

“What can you say wife , daughter , granddaughters, love them .I personally think they are well made jewellery and the charms some of them just catches your eye and say to myself that is stunning ❤️ .”

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Posted 3 months ago

“Beautiful bracelet, fast delivery in time for Christmas. Will order from this company again.”

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Posted 3 months ago

Thank you for your kind review! We’re so pleased the bracelet arrived in time for Christmas and that you were happy with it. We really appreciate your support and look forward to welcoming you back again. Kind Regards, Gift and Wrap

Posted 3 months ago

“Very good perfect wrapping lovely perfect delivery beautifully wrapped presine”

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Posted 3 months ago

Thank you for your lovely feedback, Molly! We’re so pleased you were happy with the gift wrapping and delivery. It’s great to know everything arrived just as hoped. Kind Regards, Gift and Wrap

Posted 3 months ago

“Arrived on time and wrapped lovely.Just right for a present.”

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Posted 3 months ago

Thank you for your review, Sandra! We’re pleased to hear your order arrived on time and the wrapping suited it perfectly as a gift. Kind Regards, Gift and Wrap

Posted 3 months ago

“amazing quality! long delivery”

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Posted 3 months ago

Thank you for your review! We’re glad to hear you were happy with the quality. Sorry the delivery took longer than expected, and we appreciate your patience. Kind Regards, Gift and Wrap

Posted 3 months ago

“Very good service”

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Posted 3 months ago

Thank you for your review, Linda! We’re pleased to hear you were happy with the service and really appreciate you taking the time to share your feedback. Kind Regards, Gift and Wrap

Posted 3 months ago

“Gift arrived on time excellent service”

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Posted 3 months ago

Thank you for your review, David! We’re pleased to hear your gift arrived on time and that you were happy with the service. Kind Regards, Gift and Wrap

Posted 3 months ago

“Found exactly what I wanted for an amazing price, super fast delivery and good packing. Will order in the future.”

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Posted 3 months ago

Thank you for your lovely review, Ligia! We’re pleased you found exactly what you were looking for and that everything arrived quickly and well packed. We’d be delighted to help you again in the future. Kind Regards, Gift and Wrap

Posted 3 months ago

“Lovely selection and very straightforward to use the online site”

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Posted 3 months ago

Thank you for your review, Paul! We’re glad you enjoyed browsing our range and found the website easy to use. We really appreciate your feedback. Kind Regards, Gift and Wrap

Posted 3 months ago

“Very quick delivery with free bag and box”

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Posted 3 months ago

Thank you for your review, Amanda! We’re pleased to hear your order arrived quickly and that you were happy with the complimentary box and bag. Kind Regards, Gift and Wrap

Posted 3 months ago

“I’m still yet to receive my purchase and it’s been 16 days”

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Posted 3 months ago

Thank you for your review. We’re sorry for the delay and understand how frustrating this situation is. We’d like to clarify that the delivery issue was caused by an incomplete address being entered at checkout, which has resulted in the parcel being held within the Royal Mail network and will now potentially returned to us. To avoid any further inconvenience, a full refund has now been issued. If you need any further assistance, please feel free to contact us directly. Kind Regards, Gift and Wrap

Posted 3 months ago

“So glad I came across Gift & Wrap. Great service and communication and delivered on time. I was trying to buy a particular charm (for a gift) from Pandora which was out of stock before Christmas, I kept checking the Pandora website in case it came back into stock. As I was running out of time I tried a google search and came across Gift & Wrap who had it in stock and at the same price as Pandora. I highly recommend this business.”

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Posted 3 months ago

Thank you so much for your lovely review, Amanda! We’re delighted you found the charm you were looking for and that it arrived on time. It’s great to hear our service and communication made a difference, and we really appreciate your recommendation. Kind Regards, Gift and Wrap

Posted 3 months ago

“Looks amazing but i got sent a really stiff charm for some reason”

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Posted 3 months ago

Thank you for your feedback. We’re glad you like how the charm looks, but we’re sorry to hear it feels stiffer than expected. If you’d prefer a different one, we’d be very happy to arrange a free swap for you. You can find all the details on our returns and exchanges here: https://www.giftandwrap.co.uk/returns-policy-i36 Kind Regards, Gift and Wrap

Posted 3 months ago

“Very quickly delivered wrapped perfect can’t fault”

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Posted 3 months ago

Thank you for your review, Stephen! We’re pleased to hear your order arrived quickly and that the gift wrapping was just right. We really appreciate your kind feedback. Kind Regards, Gift and Wrap

Posted 3 months ago

“Ordered a Pandora charm came within few days well packaged. Highly recommend Gift & Wrap for your jewellery pieces”

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Posted 3 months ago

Thank you for your lovely review, Heidi! We’re pleased to hear your Pandora charm arrived quickly and was well packaged. Thanks so much for the recommendation. Kind Regards, Gift and Wrap

Posted 3 months ago

“My mum was delighted with her present. The gift wrap looked extremely professional. Thank you.”

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Posted 3 months ago

Thank you for your kind review, Adam! We’re so pleased to hear your mum loved her present and that the gift wrapping made a great impression. Kind Regards, Gift and Wrap

Posted 3 months ago

“Terrible company, I wouldn't recommend to any using them.”

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Posted 3 months ago

Thank you for your review. We’d like to clarify the situation for accuracy. You contacted us requesting cancellation after the order had already been processed, and to avoid the parcel being delivered unnecessarily, we arranged for Royal Mail to stop and return it. A full refund was then issued promptly, and no item was delivered to you. We’re sorry you felt disappointed, but we acted in line with your cancellation request and resolved this as quickly as possible. Kind Regards, Gift and Wrap

Posted 3 months ago

Gift and Wrap is rated 4.6 based on 360 reviews