Gift and Wrap Reviews

Name: Gift and Wrap
Address: Galleria, 18, Market Place, Hexham, Northumberland
Rating: 4.55

4.6 Rating 360 Reviews

89 %

of reviewers recommend Gift and Wrap

Company Reviews

Product Reviews

Metrics

4.6

Based on 360 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Gift and Wrap 5 star review on 6th February 2026

Karen Weir

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a sloth for my daughter s birthday, the head on it looks a lot smaller than the body, not impressed. Iam not sending it back for me pay more postage.ill leave in the bin.”

Helpful Report

Posted 2 months ago

Thank you for your review, Beverley. We’re sorry the charm didn’t meet your expectations. If the charm wasn’t suitable, it could have been returned at no cost using our free returns service. There’s no need to pay additional postage. We’re always happy to help arrange this if contacted. Kind Regards, Gift and Wrap

Posted 2 months ago

“Quick delivery”

Gift and Wrap 5 star review on 24th January 2026

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Posted 2 months ago

“Cute ring but am not having it feb 14 the big day x”

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Posted 2 months ago

“I am very pleased with Gift & Wrap great prices & selections easy to create an account and place an order and the customer service team are brilliant very quick to respond to emails and very helpful above & beyond I will definitely be a returning customer and I would definitely recommend.”

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Posted 2 months ago

“Ordered snd delivered quickly”

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Posted 2 months ago

“I purchased two Pandora charms from gift and wrap. The website was easy to use and a good selection available. Emails were sent from them so felt I knew what was happening at each stage. Delivery and packaging was quick and good. I didn’t opt for the special wrapping option so can’t comment on that but all in all I would recommend and definitely use them in the future.”

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Posted 2 months ago

“Efficient service and delivery”

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Posted 2 months ago

“Easy transaction with very prompt delivery.”

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Posted 2 months ago

“Arrived on time & exactly when stated. Product same as advertised.”

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Posted 2 months ago

“Absolutely fantastic made the order. The delivery was quick. Everything was great thank you so much.”

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Posted 2 months ago

“Perfect gift, super fast delivery.”

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Posted 2 months ago

“Very efficient”

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Posted 2 months ago

“When my daughter received her Pandora 40 charm I was upset to learn it hadn't been gift wrapped. Not happy as it was her 40th birthday.”

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Posted 2 months ago

Thank you so much for your review, Ruth. We’re truly sorry to hear that the gift didn’t arrive wrapped as you’d hoped, especially for such a special occasion. We completely understand how disappointing that must have felt. For this order, it looks like our Luxury Gift Wrapping option wasn’t selected at checkout. This service does need to be added during the ordering process for us to wrap the item, and we’re sorry for any confusion this may have caused. Kind regards, Gift and Wrap

Posted 2 months ago

“Beautifully presented 🎁”

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Posted 3 months ago

“Lovely gift delivered on time”

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Posted 3 months ago

Thank you for your review! We’re pleased the gift was delivered on time and that you enjoyed it. Kind regards, Gift and Wrap

Posted 3 months ago

“All arrived as promised, well wrapped and PO delivered as promised.”

Helpful Report

Posted 3 months ago

Thank you for your review! We’re pleased to hear everything arrived as promised and that you were happy with the wrapping and delivery. Kind regards, Gift and Wrap

Posted 3 months ago

“Fast efficient service someone available for any queries beautiful product. Highly recommend”

Helpful Report

Posted 3 months ago

Thank you for your review! We’re pleased to hear the service was fast and efficient and that you’re happy with the product. We appreciate your recommendation and hope to serve you again soon. Kind regards, Gift and Wrap

Posted 3 months ago

“I was very disappointed about the size of them. Really tiny. I was expecting them to be like the ones I saw in the store. They were the same price. Too expensive for what you got. Will not stop with them again. I advise to read descriptions closely.”

Helpful Report

Posted 3 months ago

Thank you for your feedback, Linda. We’re sorry to hear the items didn’t meet your expectations in terms of size. Our product listings include official dimensions to help customers choose confidently, though we understand pieces can sometimes appear different compared to seeing them in store. If the items are unsuitable, they can be returned in line with our returns policy. https://www.giftandwrap.co.uk/returns-policy-i36 We do appreciate you taking the time to share your experience. Kind Regards, Gift and Wrap

Posted 3 months ago

“Purchased as a gift. Checked it. Very pretty. I'm sure they will like it but not given out yet.”

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Posted 3 months ago

Thank you for your review! We’re pleased to hear the gift is pretty and that you’re happy with it. We hope the recipient loves it when it’s given. Kind regards, Gift and Wrap

Posted 3 months ago

“Ordered a Pandora ring, as my size not available on Pandora site. it came quicker than my Pandora site order, it’s perfect extremely happy, couldn’t fault this company at all, would buy again. From order to delivery very impressed.”

Helpful Report

Posted 3 months ago

Thank you for your review! We’re thrilled you’re happy with the Pandora ring and that it arrived quickly. Kind regards Gift and Wrap

Posted 3 months ago

Gift and Wrap is rated 4.6 based on 360 reviews