Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 11,090 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 11,090 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th December 2025

Anonymous

Anonymous // 01/01/2019

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“Ecellent product and excellent service, what more is there to say saving a discount price on volume would be welcomb.”

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Posted 1 year ago

“My tea arrived correctly and timeously , thank you”

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Posted 1 year ago

“Bags fine. But the state of the box when left at my adddress was not good.”

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Posted 1 year ago

“Bought my sleep tea but you are more expensive than all supermarkets when postage added ..must be more competitive!!”

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Posted 1 year ago

“Always very quick service”

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Posted 1 year ago

“I live in Barcelona. I ordered this product on the 23rd of September. Today is 20th off October, a month later, and my parcel is still “in transit”. I love the product, I always buy a few boxes when I visit UK, but having to wait more than a month to receive it… it’s just not acceptable.”

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Posted 1 year ago

We have tracked your order and latest tracking information has been updated on 22/10/2024 to say that your order is currently being sorted at the Logistics Centre.

Posted 1 year ago

“Very quick turnaround on our order last week - thank you.”

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Posted 1 year ago

“I enjoy Darjeeling Tea but it is rarely available in my home town so am delighted that i can buy it on line. The service is good and delivery reliable.”

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Posted 1 year ago

“Great service, easy ordering and lovely products. Highly recommended.”

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Posted 1 year ago

“Quality teas that never disappoint. Good value for money and all items sent promptly and received in the condition expected.”

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Posted 1 year ago

“Excellent tasting teas”

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Posted 1 year ago

“Great product my wife only has twinnings mint tea”

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Posted 1 year ago

“Very happy to receive my favourite tea in France !”

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Posted 1 year ago

“Very good”

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Posted 1 year ago

“Twinings has done it again, very quick delivery. My parcel came within 5 days of me making an order online.”

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Posted 1 year ago

“Very upset they aren't oin individual bags, as I wanted to put them in my t bag tin, but I can't as they are all in foil together, now they are sitting on my side as I've no room in cupboard, won't be buying again😢”

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Posted 1 year ago

“We love the lotus green teas drink it all the time”

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Posted 1 year ago

“Easy to buy and to pay. Fast deliveries.”

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Posted 1 year ago

“Unfortunately I have difficulty sourcing some twinings teas in local stores. Being able to order online and receive same within a matter of days is useful. I have yet to find herbal/fruit teas produced by other companies as delicious”

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Posted 1 year ago

“Easy to order and arrived fairly quickly”

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Posted 1 year ago

Twinings is rated 4.7 based on 11,090 reviews