Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 11,090 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 11,090 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th December 2025

Anonymous

Anonymous // 01/01/2019

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“Excellent delivery time!”

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Posted 1 year ago

“Prompt delivery and good product”

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Posted 1 year ago

“All good as regrds ordering, delivery and quality of product, however it's disapointing that I can no longer find what I ordered in any of the local retailers. No reply from Twinings regarding this when I emailed.”

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Posted 1 year ago

“Great product, as ever. Prompt service. No complaints!”

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Posted 1 year ago

“Twinings shipped my order quickly and I was very impressed with the price. I bought the super blends wind down collection so I can try all of the flavours. They have not disappointed! Lovely relaxing flavours, and a perfect tea for a cold winters night. I will be purchasing more directly from the site”

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Posted 1 year ago

“simply excellent products, arrived within a reasonable time”

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Posted 1 year ago

“Been ordering these for a year or so now. Always come packaged very well within a few days of me ordering.”

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Posted 1 year ago

“Very good quality always have been and a really good price”

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Posted 1 year ago

“Excellent tea and customer service.”

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Posted 1 year ago

“I absolutely love Twinings products they are always good quality and delicious. The orders are delivered promptly and well packaged.”

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Posted 1 year ago

“Lovely tea, speedy service and well packed for delivery”

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Posted 1 year ago

“Twinnings has always shown the highest professional standard of service as well as superior quality in all their products. A consumer can shop with confidence knowing they are getting the very best there is.”

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Posted 1 year ago

“Brilliant tea. Good value. Well worth the postage. Quick delivery. Great all round.”

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Posted 1 year ago

“Excellent company. Never let me down”

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Posted 1 year ago

“I haven’t recieved my package and I can’t track it. It’s been a month since i bought it”

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Posted 1 year ago

We have tracked your order and can see it reached your destination country 2 days ago. We would expect your order to be delivered over the next few working days. International orders can take up to 25 working days to be delivered.

Posted 1 year ago

“I have not received my purchese. It has been over a month since I made the purchase and pais for it. Fraud.”

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Posted 1 year ago

“Fast delivery to Sweden and just the best selection of tea out there. Tried the new Glow tea and was amazed at how delicious it was 😊”

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Posted 1 year ago

“Really like the Super blends range”

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Posted 1 year ago

“Excellent, delivered in one day as i chose express delivery (i live in France) As always, highly satisfied of Twinings, their service and Tea ! Each tea from my order is absolutely excellent and i will definitely order again. My favorite one is the Pumpkin spice chai tea ! It's really hard to find some, especially in my country so i was very happy when i saw it was back in stock ! (please, never stop shipping it to France, i can't afford to buy it in the USA :( ) Thank you Twinings !”

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Posted 1 year ago

“Very easy website to navigate and quick and easy ordering and delivery service”

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Posted 1 year ago

Twinings is rated 4.7 based on 11,090 reviews