True Traveller Reviews

Name: True Traveller
Address: 6 Drakes Courtyard, Kilburn High Road, London, London Borough of Brent
Rating: 4.83

4.8 Rating 2,525 Reviews

97 %

of reviewers recommend True Traveller

Company Reviews

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About True Traveller:

True Traveller - Travel Insurance designed by Travellers

When travelling overseas, the one thing you should never skimp on is your travel insurance cover, as should things go wrong you want the very best cover for you and your possessions.

At The True Traveller, we’re used to advising people on travelling all around the world, and due to feedback from our customers we’ve changed our insurance website, made it even better value and extended the range of products.

On Single Trips, we offer three Policies called True Value, Traveller and Traveller Plus. True Value is designed for travellers under 40 years of age, and is designed for last minute travellers and backpackers. The Traveller policy, our most popular, is designed for holiday makers and adventurous travellers alike, and Traveller Plus gives enhanced medical and cancellation cover.

On our Multi Trip Policies, again we offer the Traveller policy valid for unlimited trips throughout the year for durations up to 30 days, and the Traveller Plus policy which offers enhanced cover for unlimited trips lasting up to 70 days. We also have a budget True Value Policy for travellers under 40 years of age.

We’ve tried to get the prices as keen as possible on all our insurances. This means on the Single Trip and Multi-Trip you have the option to exclude Baggage Cover as this may well be covered in your Home Contents insurance; you also have the option to add-in different activity packs. The Traveller Pack covers 92 of the regular holiday activities which you will get involved in, and covers clerical/non-manual work as standard. The Adventure Pack covers a further 41 activities and is designed for the more adventurous traveller and backpacker, covering trekking to 4,600m, as well as volunteer work and manual work. The Extreme and Ultimate Packs covers all the more extreme and ultimate adventures. The Extreme covers trekking over 4,600m to any altitude, as well as Scuba Diving to 50M. The Ultimate covers Hang Gliding, Mountaineering and Polo to name just three of the Ultimate adventures!

Visit Website

Phone:

020 3822 0200

Email:

insurance@truetraveller.com

Location:

6 Drakes Courtyard,
Kilburn High Road,
London
London Borough of Brent
NW6 7JR

True Traveller 5 star review on 11th February 2023

Mr McConnell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use website. Good value for the cover provided. Quick and efficient customer service to change an error on our initial purchase. Fingers crossed we don't need to use the claim service.”

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Posted 2 years ago

“Used Truetraveller when my son travelled in se asia and cut his foot on sea coral. Couldn’t have been simpler to resolve. So using them again for his ski insurance. All looks good. Medical cover looks to be well covered. Again easy to understand as far as I can see?”

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Posted 2 years ago

“I used true traveller when travelling for 5 months in Asia. I think it was reasonably priced and I loved that you could extend the policy for a discounted rate while you were travelling as I didn’t have a definite date I would return. I did have to claim from my insurance for medical reasons when I visited a hospital. The process was so quick and easy! I filled in an online form which took less than 10 mins and asked very reasonable questions and I was paid the claim the next day!”

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Posted 2 years ago

“Process of obtaining insurance online is very straight forward and hassle free,but have yet to make a claim which is when things really matter,hopefully I'll never have too.”

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Posted 2 years ago

“It's a professional and efficient website layout to work with, with well priced policies available.”

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Posted 2 years ago

“I am the first time user of this service but I am already amazed. I unfortunately put down the wrong dates for my insured trip and I sent an e-mail late in the evening, asking for correction and the next day everything was fixed. How cool is that? Have been traveling for good 28 years now and I have good feeling about this one. We will see. Hopefully nothing happens to me and you. Stay safe and rock on!”

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Posted 2 years ago

“Really easy to use website. I didn't have to spend ages on the phone like you would with most insurance companies. The website explained everything clearly in laymans terms. Reasonable price too would use again.”

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Posted 2 years ago

“A very easy to following website offering a wide range of cover - everything explained well.”

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Posted 2 years ago

“We had another policy running from 05-07 February and we were faced with a medical emergency which True Traveller refused to help us with, leaving a very vulnerable family stranded in Bordeaux!”

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Posted 2 years ago

Hi I'm very sorry but we cannot comment on this review whatsoever, as it's being dealt with our insurers compliance and legal department. True Traveller

Posted 2 years ago

“Reasonable price. Friendly interface”

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Posted 2 years ago

“Fast and helpful service”

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Posted 2 years ago

“Honestly, my last interaction with an agent at TT was amazing. They went above and beyond and i really appreciaed the help. Will continue to use True Traveller insurance”

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Posted 2 years ago

“BE WARNED!! DO NOT GO WITH THIS COMPANY!! THEY STEAL YOUR MONEY. I HAD CANCER IN THE PAST AND THEY THEN PUT MY PREMIUM UP A GRAND FOR THE CONVENIENCE. MONEY SCAMMERS. AND YOU GET NO INSURANCE FROM THEM IF YOU EVER DECIDE TO TRY CLAIM A DOCTOR'S APPOINTMENT. PAID MY LIFE SAVINGS FOR PRACTICALLY NO COVER!!! PLEASE BE WARNED I BEG YOU”

Helpful Report

Posted 2 years ago

Hi We are extremely concerned about the content of this review, and will contact our customer to establish if they are ok. We do, as with all insurers, ask customers to screen for any previous medical conditions which they may have, which happened in this instance, the the customer had to pay a medical screening premium at that time, but it wasn't a "grand", or anywhere near that. She did leave a negative review at the time, some 20 months ago, and we offered her a full refund, but she replied no one else would cover her. No claims have been made by this customer at all, so we have absolutely no idea what the second part of the review is referring to. True Traveller

Posted 2 years ago

“Very easy website to use and a good comprehensive policy to cover a trip to Nepal.”

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Posted 2 years ago

“I needed to extend a travel insurance and True Traveller had no problems with offering me a great policy even though I was already travelling which seems to be a big problem for other companies.”

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Posted 2 years ago

“Excellent service, as always. Competitive price. Comprehensive, confidence-giving cover. Lorella, you were excellent, so patient, so knowledgeable, and so good with understanding my need and the best options for cover. Diolch yn fawr! JP.”

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Posted 2 years ago

“Well, I give 5 stars, but in reality, I have never made a claim... so I just don't really know. Getting a quote was east and reasonably straightforward.”

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Posted 2 years ago

“Easy to extend policy.”

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Posted 2 years ago

“Excellent and seamless service online”

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Posted 2 years ago

“True Traveller is my default provider by now for all my summer hiking and winter trekking trips. The web site is very neat and clear and aids easy comparison of cover options, further info is easy to get with a click on the "i" button, the process of buying a policy is simple and they're really helpful if you need to make changes to your cover. What I value most about TT though is that every time I have phoned or emailed them with questions about cover, their people know their policies and know their stuff. That gives me confidence and assurance that I have cover for the particular activities I'll be undertaking. I don't use anyone else now. H. Thomas, Bristol.”

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Posted 2 years ago

True Traveller is rated 4.8 based on 2,525 reviews